Instantly Respond to Calls with Auto-Answer

With attention spans decreasing and customer expectations growing each year, leaving clients hanging (up) is a luxury few businesses can afford. So say goodbye to long wait times and hello to near-instantaneous response times, higher CSAT, and protecting your bottom line with CloudTalk’s Auto-Answer.

You will hear the CloudTalk ringtone when calling:

How Does Auto-Answer Work?

Auto-Answer is an advanced AI-powered auto-answering system that allows you to radically cut down your call center’s wait times by routing incoming calls to the first available agent. This is particularly useful for optimizing work processes, as agents don’t even need to press “Accept” to start solving your customers’ burning issues.

After onboarding Auto-Answer, you can expect to see lower wait times, higher customer satisfaction rates, better retention, and reduced churn – all of which translate into more stable revenue.

But if that’s not quite enough for you, you can build on your Auto-Answer benefits by combining them with other automation features. 

Auto-Answer Works Best With

Interactive Voice Response (IVR)

IVR automatically answers frequently asked questions (ex., business hours). Callers may also specify their reason for calling so they are routed to the most suitable call queue.

vip customers

VIP Queues

VIP Queues allow you to prioritize the conversations with the most value for your business. You can rest easy knowing they’ll always receive top-of-the-line service and walk away satisfied.

Skill-based Routing

Skill-based Routing streamlines caller routing by considering the client’s time zone, native language, and issue and connecting them to the agent or department best equipped to help.

Why Is Auto-Answer Worth Your Time?

Boost Business Efficiency

Connect incoming calls near-instantaneously to lower wait times, boost response rates, and increase your overall business efficiency.

Support Agents’ Productivity

With Auto-Answer, agents don’t even need to press “Accept” to jump on a call, allowing for less lost time and higher productivity.

Change Support into Success

Satisfy even the most impatient of clients with lightning-fast response times to boost CSAT and customer retention and protect your revenue.

Improve Flexibility

Auto-Answer is a feature that naturally works well with other intelligent call-routing tools. Be smart and let machines do the work.

Get a first-hand experience
with CloudTalk

“CloudTalk is very useful, especially in the Operations Department, since other offices can forward calls to us quickly and easily.”

Ashley D.,
G2

FAQs

What is Auto-Answer?

Auto-Answer is an advanced AI-powered auto-answering system that allows you to radically cut down your call center’s wait times by routing incoming calls to the first available agent. This is particularly useful for optimizing work processes, as agents don’t even need to press “Accept” to start solving your customers’ burning issues.

After onboarding Auto-Answer, you can expect to see lower wait times, higher customer satisfaction rates, better retention, and lower churn – all of which translates into more stable revenue.

How do I get the most value out of Auto-Answer?

Auto-Answer is a feature that naturally works well with other intelligent call-routing tools. Be smart and let machines do the work. Consider trying:

Interactive Voice Response (IVR) automatically answers frequently asked questions (ex., business hours). Callers may also specify their reason for calling so they are routed to the most suitable call queue.

VIP Queues allow you to prioritize the conversations with the most value for your business. By assigning your high-roller customers to a VIP queue, you can rest easy knowing they’ll always receive top-of-the-line service and walk away satisfied.

Skill-based Routing is another feature connected to Automatic Call Distribution (ACD). It streamlines caller routing by considering the client’s time zone, native language, and issue and connecting them to the agent or department best equipped to help.

Here is how to set up Auto-Answer with CloudTalk

– Log in to your CloudTalk account

– On the left side of the Dashboard menu, click “Account – Settings”

– Scroll down to the very bottom of the page

– Find the “Auto-Pick-Ups” section with two categories:

– Automatically pick up “dialed” calls
– Automatically pick up inbound calls

– Click the button with the default setting “Agents can define themselves” for the category where you want to enable automatic answering.

– In the case of ”Automatically pick up “dialed” calls”, set the option to “on”

– In the case of “Automatically pick up inbound calls”, choose the number of seconds you’d like to elapse before calls are answered. It can be after 1, 2, or 5 seconds.

– As the last step, don’t forget to click the green button, “Save settings”

– You are good to go.

Can I use auto-answer for specific types of calls?

Yes, you can use auto-answer for specific types of calls by creating rules in the call distribution settings. For example, you can set up an auto-answer to be activated only for calls from a specific phone number or during certain hours of the day.

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