Silvana Lucido-Balestrieri

Silvana Lucido is a bilingual B2B copywriter (English–Spanish) with over six years of experience turning complex ideas into clear, engaging content. At CloudTalk, she creates high-impact copy that supports product adoption, boosts conversions, and strengthens brand voice across global markets. Before that, she led content at a fintech startup and worked as a freelance copywriter for companies in HR, eCommerce, hospitality, automotive, and chemical industries. She has also supported and mentored other copywriters, bringing a practical, reader-first approach to every project.

More about Silvana

I’ve always been drawn to the challenge of making complex things easy to understand—and easy to care about. That passion first showed up while studying law, where I found myself constantly simplifying dense legal texts into short, practical summaries to help myself and my classmates actually grasp the material. That curiosity eventually led me to copywriting.

I’ve now been working as a B2B copywriter for over six years, creating content for SaaS companies and global startups. At CloudTalk, I focus on turning technical features into clear, engaging messages that help sales and support teams connect better with customers. I write across formats—landing pages and long-form blog content—always with the goal of making every word move the business forward.

Before joining CloudTalk, I led content strategy at a fintech startup, managing multilingual content across web, email, and social channels. I also worked as a freelance copywriter for clients in HR, eCommerce, hospitality, automotive, and the chemical industry, adapting voice and message to diverse audiences while maintaining strategic clarity.

I discovered my passion for copywriting at Big Bang Conversion, a leading copywriting academy where I quickly moved from student to trainer and mentor. That experience deepened my ability to approach writing with both structure and strategic intent, and I continue to stay current on best practices in SEO, content strategy, and digital marketing.

I use tools like WordPress, Ahrefs, Google Search Console, and Dreamdata to manage content workflows and track business impact, ensuring what I write resonates and performs. My bilingual fluency also allows me to localize messaging effectively across markets, without losing nuance or intent.

Whether I’m writing about AI, sales, or technical workflows, my goal is always the same: simplify the complex and turn product details into messages that inform, convert, and connect.