Blacklist phone numbers
Compile a blacklist of blocked phone numbers and avoid undesirable inbound or outbound calls which are irrelevant for your business.
CloudTalk allows you to compile a blacklist of phone numbers, so that you can block any unsolicited calls when they try to contact your call center. You can add any phone numbers into your black list, for example:
- annoying vendors
- persistent telemarketers
- spam callers
Blocking unsolicited inbound and outbound calls is an excellent call center software feature. Blacklist protects your agents against unwanted calls. This has major impact on their productivity and saves you time and money.
Create a blacklist in a few seconds
In just a few clicks, you can add a phone number into your blacklist and block it immediately. This feature will also make sure that such calls are not charged to you. You can add, edit or remove phone numbers from your blacklist at any time.
Thanks to this feature, your agents will not waste their time and focus on what really matters – your clients.