Blacklist small

Blacklist phone numbers

Compile a blacklist of blocked phone numbers and avoid undesirable inbound or outbound calls which are irrelevant for your business.

CloudTalk allows you to compile a blacklist of phone numbers so that you can block any unsolicited calls when they try to contact your call center. You can add any phone numbers to your blacklist, for example:

  • bots
  • annoying vendors
  • persistent telemarketers
  • spam callers

Blocking unsolicited inbound and outbound calls is an excellent call center software feature. Blacklist protects your agents against unwanted calls. This has a major impact on their productivity and saves them time and money.

Enhance your productivity today

Customer and agent illustration

Create a blacklist in a few seconds

In just a few clicks, you can add a phone number to your blacklist and block it immediately. This feature will also make sure that such calls are not charged to you. You can add, edit or remove phone numbers from your blacklist at any time.

Thanks to this feature, your agents will not waste their time and focus on what really matters – your clients.

These features might be interesting for you

  • Smart dialer – CloudTalk will compile a list of numbers from any website or system and create a calling queue directly to your CloudTalk phone app
  • Business hours – Define your business hours and decide when you are available for receiving calls. 
  • Call flow designer – With Call Flow Designer, you can also set a customized sequence of steps individually for each phone number according to your evolving business needs.
  • SMS/Text Messages – This feature allows you to send personal messages or general notifications to your customers and make your contact center work much more effectively. 

Do you want to learn more about the Blacklist feature?

Please fill in our free trial form below and try CloudTalk today. Do you need help from our experts? Call us at +421 2 212 93 555 or write us an email at hello@cloudtalk.io.

Better experience for your customers

Start 14 days free trial

Fill in the form and experience a cloud-based contact center for innovative businesses by yourself. Be the company your customers want you to be. Set up takes just 5 minutes.