Understand the real reasons behind missed calls. Learn when and why a missed call happened, what your agents were doing at the time and if your team has called back since.
Automatically eliminate irrelevant data by filtering out callbacks from your missed call analytics.
Estimate the number of incoming calls after hours or track down specific missed calls.
Understand if your agents were busy, unavailable, and why they were unable to pick up the phone.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Call tracking goes beyond the simple capabilities of caller ID. It is a technology that allows you to gain in-depth information about each individual person who calls your business, including how they found your number in the first place. But maybe more important is to know why your calls were missed.
Was the agent busy? Or did someone just hang up? Was the person redirected to the proper department? You can find out all the causes and reasons with CloudTalks’ missed calls app.
A missed call solution aids businesses in calling back their customers who gave missed calls on their business numbers. The call is processed via auto-dialer, connecting the target audience with either an automated IVR message, a voice bot, or a live agent.
Lost call’ is an umbrella term that refers to any call that gets disconnected before the caller would reach the agent or another answering service. A lost call can happen on purpose (one of the parties hang up) or involuntarily (due to limited capacity or a technical error).
The way you handle, missed calls may give out the first impression. That’s why you need to learn proper business phone etiquette for handling missed calls. If you missed a call, be thoughtful to respond as soon as possible with a brief explanation of why you were unable to answer the phone with a proper apology.
These are some of the protocols and standard words that are commonly used in various aspects of social life.
– Start by apologizing earnestly.
– Give proper reasons if necessary
– Begin to address their issues.
– Let them know you will call back later
– Give alternative ways or ideal times to communicate
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
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