Bring Data into Sight With Wallboard

Always have your data ready to showcase with Wallboard. Present live key metrics in a visual dashboard—from average wait times to the number of callers on hold—enabling real-time analysis and informed decision-making.

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Show The Data That Matters

Get Clear Insights at a Glance

Display the metrics that matter on a clear, easy-to-read board for effortless tracking.

Set Custom Time Windows

Display live metrics or key performance indicators for the last 5, 15, 30, or 60 minutes.

Give Managers a Bird’s-Eye View

Give your managers a bird’s-eye view of everything happening with your team.

We’ve helped thousands of global companies

Case studies featuring customers who are building faster.

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Revolutionizing Revolut’s Efficiency and Saving 40+ Hours

“Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined.”

Jamie Devlin
Head of Operations

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Increasing productivity for 200 customer support agents

“With CloudTalk’s Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams.”

Nelly Donnelly
Service Delivery Manager

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Delivering success for Glovo’s customer support team

“CloudTalk improved our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way.”

Yohann Bensadoun
Global Supply Growth

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Scaling outbound calls for MyHeritage 158 sales agents

“We have seen a significant increase in our outbound call volume. We can now reach out to more prospects and customers than ever before.”

Elay Sasson Call
Center Manager

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What is a Wallboard?

A wallboard is a real-time display that shows key performance metrics in a clear, visual format. Think of it like a dashboard on a big screen for everyone to see. In a call center, it helps teams keep track of important data like call volume, wait times, and agent availability.

It’s designed to keep everyone on the same page—agents stay motivated, supervisors spot issues quickly, and managers make faster decisions.

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Benefits of Wallboard

Optimize Performance with
Real-Time Insights

Make Fast Decisions

With live data on display, you can spot issues instantly—whether it’s rising hold times or a surge in abandoned calls. Teams can make quick decisions and manage challenges in real time.

Empower Agents

Displaying key performance indicators fosters a culture of transparency and accountability. This helps agents stay engaged, meet targets, and even encourage healthy competition.

Improve Customer Service

With key data always in sight, call center teams can prioritize urgent issues, optimize workloads, and minimize wait times. This leads to faster resolutions and higher customer satisfaction.

Key Metrics for a Call Center

Call Volume & Status: Tracks real-time call activity, including incoming, active, and abandoned calls. Helps teams manage workload and queue times.
Agent Performance: Monitors individual agent activity, showing who is available, on a call, or in after-call work. This data helps supervisors balance activities and provide support.
Customer Wait Times: Displays how long customers are waiting before reaching an agent. Keeping this visible ensures prompt service and helps prevent customer frustration.
Resolution & Satisfaction Metrics: Measures how well customer issues are resolved on the first call and tracks customer satisfaction scores.

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Features

Other features you might like

Flagship Feature

Real-Time Dashboard

Monitor agent or group activity in real time, from phone calls and performance metrics to their general availability.

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Agent Reporting

Track your agents’ performance directly in CloudTalk and optimize for the best customer experience possible.

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Group Reporting

Give your managers full visibility over their team’s performance, and the tools to identify what, when and how to improve.

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Flagship Feature

Analytics

Access centralized data on your team’s performance, and use it to optimize operations, cut costs, and close more deals.

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Frequently asked questions

Everything you need to know about the product and billing.

What is a call center wallboard, and why is it important?

A call center wallboard is a real-time display of key performance metrics that helps teams monitor call activity and agent performance

What key metrics should be displayed on a call center wallboard?

A well-designed wallboard should include call volume & status, agent performance, customer wait times, resolution & satisfaction metrics, staffing levels, and real-time alerts.

How can a call center wallboard improve agent performance?

By displaying live performance metrics, agents stay informed about their individual and team goals. It fosters accountability, motivation, and real-time coaching opportunities.

Can I customize the metrics displayed on a wallboard?

Yes! The Wallboard allows customization so businesses can highlight the metrics that matter most to them.

What’s the difference between a call center wallboard and a dashboard?

A wallboard is a real-time, always-visible display designed for teams, often on a large screen. A dashboard is usually an interactive tool for deeper data analysis, typically used by managers to review performance trends over time.