8×8 Dialer Pricing: All You Need to Know

From massive call centers to AI-enhanced conversations, VOIP does it all. But how many of these features can you actually get from 8×8 Dialer? And how much would it cost? 

8×8 dialer has been around for a good while now. It’s an outbound dialer designed to streamline sales and customer engagement with features like auto-dialing, predictive dialing, and AI-driven sales coaching.

It sounds great in theory, but how much does it actually cost, and what do users really think about it? Considering the complex dialer plans and add-ons, pricing can quickly add up. That’s why understanding 8×8 Dialer pricing is necessary for making the right choice.

Let’s break down 8×8’s dialer plans and costs, so that you can make an informed decision whether it’s the best fit for your business.

Key takeaways

• 8×8 Dialer is a cloud-based outbound calling solution, designed to optimize call center efficiency and sales performance.
• 8×8 does not publicly list pricing for its dialer plans. Additional features like AI analytics and international numbers often come with extra fees.
• The platform supports omnichannel engagement, and is ideal for businesses running high-volume outreach or managing complex customer interactions.
• While 8×8 offers flexible features, its unclear pricing and feature-based limitations can complicate decisions.

Overview of 8×8 Dialer Pricing & Plans

8×8 offers scalable communication solutions that combine voice, video, messaging, and AI-powered automation into one seamless platform. 

With a mix-and-match approach, businesses can customize their plans to include omnichannel routing, analytics, workforce engagement, and secure payment processing.

Who should choose each plan, you ask? Here’s a generalized overview:

• 8×8 Work®: Perfect for remote teams & businesses needing global collaboration tools.
• 8×8 Contact Center™: Ideal for customer service teams requiring omnichannel routing & AI automation.
• 8×8 Engage™: Best for businesses looking to enhance customer experience with AI-driven insights.

8×8 Communications APIs: Designed for companies needing high-volume messaging, fraud prevention, and seamless API integrations.

Now, let’s take a look at these plans in detail:

8×8’s Contact Center 

8×8 Contact Center is designed for businesses that need a fully integrated communication and customer support solution. It combines AI, automation, and analytics to help teams deliver seamless customer experiences across multiple channels.

What’s included?

This plan covers omnichannel support, allowing teams to manage calls, emails, chat, and social media interactions from one platform. Its AI-powered self-service features help automate responses, while real-time analytics offer deeper insights into customer interactions.

Pricing

Regardless of a detailed overview of included features, pricing isn’t listed so you must contact sales for a quote.

Available Add-Ons

• Workforce engagement tools to improve agent scheduling and productivity.
• Advanced analytics to track customer interactions and optimize workflows.
• CRM integrations for seamless data sharing between communication and sales platforms.

Best for:

• Medium to large-sized businesses that handle a high volume of customer interactions.
• Support and sales teams looking to improve efficiency with AI-driven automation.
• Companies that need a centralized, scalable contact center solution.

8×8’s CX Beyond the Contact Center

8×8 Engage™ expands customer experience (CX) management beyond traditional call centers. It combines AI, automation, and analytics in a single dashboard to help businesses manage customer engagement across sales, support, and marketing teams.

What’s included?

This plan offers advanced queue management, ensuring efficient call handling and AI-powered conversational intelligence to assist teams with real-time insights. It also includes global coverage, integrations, and an easy-to-use interface accessible from both desktop and mobile.

Pricing 

Like the Contact Center plan, pricing isn’t listed online, requiring businesses to request a quote.

Available Add-Ons 

• AI-powered predictive insights to anticipate customer needs.
• Expanded CRM and business tool integrations for smoother workflows.
• Customizable automation tools to streamline customer interactions.

Best for:

• Businesses managing customer interactions across multiple departments.
• Companies that prioritize AI-driven customer engagement.
• Sales and marketing teams that need forecasting and predictive insights for better decision-making.

8×8’s Communications APIs

8×8’s Communications APIs provide a no-code CPaaS (Communications Platform as a Service) that allows businesses to integrate messaging, voice, and video into their own applications. It’s designed for companies that want customized communication solutions without switching platforms.

What’s included?

This plan offers high-volume SMS, voice, and video APIs, along with fraud prevention and authentication tools. Businesses can embed secure communication workflows into their existing software, improving efficiency and engagement.

Pricing

Once again, 8×8 does not publish pricing for this plan, so businesses must request a quote based on their usage and feature requirements.

Available Add-Ons

• AI-driven reporting for better performance tracking.
• Advanced security features for fraud prevention.
• Scalable infrastructure to support business growth.

Best for:

• Developers and enterprises integrating custom communication tools.
• E-commerce platforms needing secure authentication and messaging.
• Companies requiring scalable, global communication solutions.

8×8’s Unified Communications Pricing

8×8 Work® is a unified communications solution for businesses that need seamless collaboration across calls, messaging, and meetings. It basically helps teams stay connected.

What’s included?

This plan includes HD voice and video conferencing, team messaging, and receptionist console capabilities. It also provides system analytics and global coverage, making it a scalable solution for growing businesses.

Pricing

8×8 does not provide upfront pricing, meaning you need to request a quote to find out about how much it costs.

Available Add-Ons 

• Call recording and transcription for compliance and training.
• Microsoft Teams integration for enhanced workflows.
• Advanced analytics for monitoring performance.

Best for:

• Remote and hybrid teams needing a unified system.
• Businesses looking for scalable VoIP solutions.
• Companies handling high call and messaging volumes.

8×8 for Microsoft Teams

This one is specifically for businesses that are already using Microsoft Teams. It’s an enhanced VoIP integration that improves call quality, analytics, and customer engagement tools while maintaining the familiar Teams interface.

What’s included?

This plan adds enterprise-grade voice calling, PSTN connectivity, and AI-powered analytics to Microsoft Teams. It also includes CRM and customer engagement integrations, helping businesses improve call efficiency and customer interactions.

Pricing

8×8 does not list pricing for this plan, requiring businesses to contact sales for a quote based on their needs.

Available Add-Ons

• Call performance analytics for deeper insights.
• AI-driven transcriptions to convert conversations into text.
• Secure communications features for compliance and encryption.

Best for:

• Companies already using Microsoft Teams that need better VoIP capabilities.
• Enterprises managing high call volumes.
• Businesses looking for AI-driven analytics and customer insights

Understanding 8×8’s Dialers: Auto, Predictive, Progressive & Power Dialers

8×8 offers a range of outbound dialers designed to help businesses increase call efficiency and sales performance. However, not all dialers are created equal. More importantly, which one matches your sales motion, call volume, or team structure? 

Here’s how they compare:

8×8 Auto Dialer

It automates outbound calls by dialing numbers from a pre-loaded contact list and only connecting answered calls to agents. Teams with high-volume incoming and outgoing calls can benefit from this.

On the down side, it cannot filter out voicemails, busy signals, or disconnected numbers, which leads to some inefficiency.

Learn more about https://www.cloudtalk.io/blog/auto-dialer-overview-and-setup/.

8×8 Predictive Dialer

This feature uses algorithms to predict agent availability and dials multiple numbers at once, maximizing talk time by ensuring agents are always connected to a live person. It’s great for large-scale outbound sales teams looking to increase call-to-connect rates.

If the algorithm is not calibrated properly, however, it can lead to abandoned calls if too many numbers are dialed at once.

You can learn more about Predictive Dialer. Also, check the difference between predictive and progressive dialer here.

8×8 Progressive Dialer

This tool dials numbers one at a time only when an agent is available, ensuring a controlled call flow. It’s great for teams that prioritize quality over quantity, such as B2B sales teams who need time to personalize interactions before a call.

Its limitations? It’s slower than predictive dialing, making it less effective for high-volume campaigns.

Learn more about progressive dialers here. 

8×8 Power Dialer

What it does: Works similarly to an auto dialer but dials numbers faster and automatically skips voicemails, busy signals, and disconnected numbers. It’s ideal for sales teams who want a balance between speed and control, allowing agents to focus on real conversations rather than wasted calls.

Where does it fall short? It does not adjust dynamically to agent availability like a predictive dialer.

CloudTalk vs. 8×8 Dialer Comparison

Choosing the right business-calling software can be challenging, especially when there’s a question of budget accountability. 

While 8×8 offers a broad range of features, CloudTalk is often the better deal when it comes to value for money, ease of use, and AI-powered productivity. 

If you’re a small or mid-sized business, CloudTalk provides more flexibility, better global coverage, and automation features that don’t require expensive upgrades.

Below are the top features you need in your communication toolkit. And CloudTalk offers them all, which has made it the go-to choice for many companies.

Why Choose CloudTalk

Below are the top features you need in your communication toolkit. And CloudTalk offers them all, which has made it the go-to choice for many companies.

1. Crystal-Clear Call Quality, No Matter When or Where

Call quality can make or break a deal. 42% of people never call back if they experience lag or poor audio. With CloudTalk’s resilient infrastructure, you get high-quality, reliable calls worldwide.

2. Global Call Coverage Without Restrictions

Unlike 8×8, which limits international calling and SMS, CloudTalk offers 160+ local, national, mobile, and toll-free numbers. No physical office location required whatsoever. 

3. AI-Powered Productivity

Why waste time on manual tasks? You want automated workflows in place. CloudTalk enables automation with:

• Smart Dialers for faster outreach
• AI Transcriptions to improve call tracking
• Case-Sensitive Analytics for real-time insights
• Automated callbacks and IVR at all pricing tiers (no extra cost!)

4. Easy Integrations & Scalability

CloudTalk offers [integration_tools] industry-leading solutions. These integrations create a 2-way synchronization that make it easy to expand and connect with the tools you already use. Good news is that none of these require expensive tech support.

CloudTalk has driven] noticeable increase in our response rate—it’s gone up by 40%! That’s made a big difference in our outreach efforts and overall communication with clients.

Jason l. – Sales Manager

5. Automation with Power Dialer

You want automated workflows in place. CloudTalk’s Power Dialer helps your team reach 3x more prospects per day by automating dialing, assigning call campaigns, and streamlining customer interactions. 

Instead of manually dialing numbers, agents can focus on selling and closing deals, in addition to:

• Automating your agents’ daily tasks to increase productivity.
• Setting up unlimited custom campaigns, complete with call queues, scripts, and surveys
• Best Power Dialers out there eliminate software navigation and reduce call connection delays.

6. Transparent pricing

Running a successful business is tied to forecasting and clear-cut finance management. CloudTalk offers affordable, feature-packed plans that provide better value than 8×8’s tiered system. Here’s an overview of the available tiers:

Uncovering Hidden Charges of 8×8 Dialers: What You Need to Know

When choosing a VoIP provider, pricing transparency matters. And that’s where 8×8 falls short. Unlike CloudTalk, which clearly outlines its costs, 8×8 requires you to contact sales just to get a price. 

This lack of transparency can make it difficult to plan your budget, especially when additional fees for per-minute usage, setup, or premium features may come into play.

Beyond pricing, the 8×8 platform has some challenges, like the complex user interface, slower app performance, and limited global coverage compared to other providers. If you’re looking for a feature-rich solution with clear, upfront pricing, CloudTalk is a smart alternative. 

8×8 Dialer Best Features

8×8 has been a trusted VoIP provider since 2002, serving over 3 million business users. Businesses choose 8×8 for its competitive pricing, wide integrations, and solid call quality, but it’s not without its drawbacks. 

Let’s explore 8×8’s best features and where it could improve.

1. Predictive Dialing & Call Automation

8×8’s predictive dialing helps sales and support teams increase efficiency by automatically calling the next lead while filtering out voicemails and busy signals. 

This speeds up outreach and reduces manual dialing time. However, full automation features like AI-driven insights and skill-based routing are only available in higher-tier plans.

2. In-Depth Call Analytics

8×8 provides detailed reporting on agent performance, call trends, and customer interactions. Businesses can track call volume, average handling time, and response rates, helping teams optimize workflows. 

While useful, its AI-powered analytics aren’t as advanced as competitors like CloudTalk, which offers real-time transcriptions and predictive insights.

3. CRM & Third-Party Integrations

8×8 integrates with 47+ applications, including Salesforce, Microsoft Teams, Google Workspace, Slack, and HubSpot. These integrations help teams keep all communications in one place.

Nevertheless, 8×8 lacks native support for WhatsApp and telco integrations, meaning businesses may need manual setups or extra third-party tools.

4. Omnichannel Support

8×8 allows businesses to connect with customers through voice, SMS, chat, and video meetings. The 8×8 Work app consolidates all communication channels into one dashboard, making it easy to manage. 

The drawback here is that SMS capabilities are restricted to the U.S., limiting businesses with international customers.

8×8 Dialer Add-Ons

8×8 offers several add-ons to enhance its dialer functionality, but they come at an extra cost. While these add-ons expand functionality, they increase costs significantly. Here’s what you can get:

• Push-to-Talk ($5/user/month): Enables instant voice communication, like a walkie-talkie.
• RingSense AI for Sales ($60/user/month): AI-powered analytics for call insights, coaching, and sales optimization.
• RingCX AI Contact Center ($65/user/month): Enhances customer interactions with AI-driven workflows and automation.
• International Numbers (Starting at $5.99/number): Get local or toll-free numbers in multiple countries.
• Vanity Numbers ($30 one-time fee + $4.99 setup): Custom phone numbers for branding and marketing.
• Toll-Free Numbers ($14.99/user/month + $25 one-time fee): Dedicated numbers for customer support.
• Rooms License ($49/room/month or $468 annually): Access to video conferencing rooms.
• Webinars ($40/organizer/month): Host live video events for sales, training, or marketing.
• Events ($1,490/license/year): A full-scale virtual event hosting solution.

8×8 Dialer Pros and Cons

Like any software, 8×8 has its strengths and weaknesses. It offers strong integrations, good analytics, and solid call quality, but it also lacks some automation tools and AI-driven insights unless you pay extra

CloudTalk vs. 8×8 Dialers: The Smarter Choice

Why pay more for less? While 8×8 offers solid VoIP features, its opaque pricing and steep costs make it a gamble. CloudTalk, on the other hand, delivers AI-powered call coaching, smart automation, and deep analytics. And all this without the pricing guesswork. 

With CloudTalk, you’ll get transparent, competitive plans and cutting-edge tools designed to boost your sales teams and customer support pros. These features have been helping hundreds of businesses close deals faster, optimize workflows, and deliver superior customer experiences worldwide. 

Want power, precision, and affordability? CloudTalk wins. Hands down.