Zoom Phone Pricing & Plans: Full Guide for 2025

Zoom Phone powers communication for millions of businesses worldwide, but is it worth the cost? With plans starting at $10 per user/month, Zoom’s dialer offers a range of features, from metered to unlimited domestic calling. Is it worth the cost?

But before you choose a dialer, it’s essential to break down the Zoom phone plans, hidden fees, and whether it’s the best fit for your business.

In this guide, we’ll cover everything you need to know, from plan options and Zoom tiers—ranging from metered to unlimited calling—to pricing per user. 

We’ll also cover additional costs, including SMS fees, toll-free numbers, and optional add-ons, so you can budget with confidence.

Let’s get into the numbers and see if Zoom Phone delivers the value you need.

Key Takeaways

• Zoom Phone’s true cost is higher than it seems: While plans start at $10/month, add-ons for call analytics, international calling, and extra numbers increase costs.
• Zoom Phone lacks advanced dialing features: It offers basic VoIP calling but misses AI-powered automation, power dialing, and predictive dialing for high-volume teams.
• CloudTalk includes more built-in features: Unlike Zoom, CloudTalk offers AI-powered dialers, real-time analytics, and 35 integrations without extra fees.

Why Trust CloudTalk?

For nearly 10 years, we’ve been helping more than 30,000 professionals with our solutions. Along the way, we’ve worked closely with experts across customer support, sales, and operations—listening to their challenges and following market trends.

To support better software decisions, we’ve reviewed over 200 software tools across industries. In the process, we’ve analyzed 5,500+ verified customer reviews from platforms like G2, Gartner, Capterra, and TrustRadius, plus real discussions on Reddit and Quora. 

In the last year alone, we published over 1,000 articles—each one written by humans for humans, with care and a deep understanding of our customers’ needs. The reviews are based on trustworthy data, with one clear goal: to provide reliable insights and answers for you.

Learn how we keep our content integrity and our software review methodology.

Overview of Zoom Phone Pricing and Plans

​Zoom Phone is a cloud-based VoIP service that integrates with Zoom’s communication platform, offering businesses a flexible and scalable phone system.​

Plans Offered:

• U.S. & Canada Metered: This Zoom calling plan offers pay-as-you-go outbound calling; includes unlimited internal calling, a U.S./Canada number, domestic SMS and MMS, and support for multiple devices.​
• U.S. & Canada Unlimited: This option includes unlimited outbound Zoom calling within the U.S. and Canada; features as above.​
• Pro Plus: Combines Zoom Workplace Pro, with Zoom Phone license access and Unlimited calling in the U.S. and Canada.
• Business Plus: Includes Zoom Phone with unlimited calling in the U.S. and Canada, as well as Zoom Workplace Business and additional features. 

Free Trials or Special Offers on Zoom Phone Pricing: 

Zoom offers a free Basic plan with limited features; for advanced functionalities, upgrading to a paid plan is necessary.

Pricing:

US & Canada Metered: Zoom Phone Cost

Zoom’s U.S. & Canada Metered Plan is a pay-as-you-go VoIP solution designed for businesses seeking flexibility in their communication needs.​

Cost

• $10 per user/month (additional fees apply for all outbound calls).

Included Features

• Domestic Zoom Dialer Pricing SMS & MMS: Send and receive text and multimedia messages within the U.S. and Canada.​
• U.S. & Canada Number: Each user is assigned a dedicated phone number.​
• Multiple Device Use: Make and receive calls across various devices and apps.​
• AI Companion for Zoom Phone: Access post-call summaries, voicemail prioritization, task extraction, and more.​

Add-Ons Available

• Additional Phone Numbers: Enhance your phone plan with additional local, toll-free, or international premium numbers (contact sales for pricing).​
• Unlimited International Calling: Gain unlimited international calling to more than 15 countries and regions (contact sales for Zoom Phone International calling rates).​
• Zoom Phone Power Pack: Enhanced call queue analytics and historical insights for call center teams (contact sales for pricing).​

Best For

Companies with moderate outbound calling needs, such as startups or small enterprises, aiming to maintain essential communication features without committing to unlimited calling expenses.

US & Canada Unlimited: Zoom Phone Pricing

Zoom’s U.S. & Canada Unlimited Plan is a comprehensive VoIP solution designed for businesses requiring extensive calling capabilities within the United States and Canada.

Cost

$15 per user/month, offering unlimited outbound calling within the U.S. and Canada.

Included Features:

• Unlimited Calling: Make unlimited outbound calls within the U.S. and Canada, without worrying about per-minute charges.​
• Domestic SMS & MMS: Send and receive text and multimedia messages within the U.S. and Canada, ensuring versatile communication options.​
• Dedicated Phone Number: Each user is assigned a unique phone number, enhancing professional presence and direct accessibility.​
• Multi-Device Support: Users can make and receive calls across various devices and applications, promoting flexibility and mobility.​
• AI Companion for Zoom Phone: Access features like post-call summaries, voicemail prioritization, and task extraction, enhancing productivity and call management.​

Add-Ons Available:

• Additional Phone Numbers: Acquire extra local, toll-free, or international premium numbers to cater to specific business needs.​
• Unlimited International Calling: Expand your reach with unlimited international calling to over 15 countries and regions, ideal for businesses with global operations.​
• Zoom Phone Power Pack: Enhance call queue analytics and access historical insights, benefiting call center teams and improving customer service.​

Best For

Businesses with high call volumes within the U.S. and Canada, such as sales teams, customer support centers, and organizations seeking predictable Zoom monthly fees without per-call charges.

Global Select: Zoom Monthly Cost

Zoom’s Pro Global Select Plan is a comprehensive VoIP solution designed for businesses with international operations, offering extensive calling capabilities across multiple countries.

Cost

Zoom phone rates for the Pro Global Select Plan are available upon request; interested businesses should contact Zoom’s sales team for detailed information.

Included Features

• Unlimited Calling: Enjoy unlimited outbound calling to over 40 countries, facilitating seamless international communication.​
• Domestic SMS & MMS: Send and receive text and multimedia messages within supported countries, ensuring versatile communication options.​
• Dedicated Phone Number: Each user is assigned a unique phone number, enhancing professional presence and direct accessibility.​
• Multi-Device Support: Users can make and receive calls across various devices and applications, promoting flexibility and mobility.​
• AI Companion for Zoom Phone: Access features like post-call summaries, voicemail prioritization, and task extraction, enhancing productivity and call management.​

Add-Ons Available

• Additional Phone Numbers: Acquire extra local, toll-free, or international premium numbers to cater to specific business needs.​
• Zoom Phone Power Pack: Enhance call queue analytics and access historical insights, benefiting call center teams and improving customer service.​

Best For

Businesses with significant international calling requirements, such as multinational corporations or organizations with global clientele, seeking a unified and cost-effective communication solution.ntele, seeking a unified and cost-effective communication solution.

CloudTalk vs. Zoom Phone Comparison Table

If you’re evaluating business phone systems, you might be considering Zoom Phone. But how does it compare to CloudTalk, a VoIP solution designed specifically for sales and support teams? Below is a breakdown of the key differences.

Key Benefits of CloudTalk

Poliglota’s sales team was stuck. Their old phone system was rigid, inefficient, and holding them back—especially during a tough economic downturn. 

When they switched to CloudTalk, everything changed. Agent productivity shot up by 10%, call volume tripled, and deals closed faster than ever.

Here’s how CloudTalk helped them scale and thrive.

Advanced Call Center Features

CloudTalk offers a comprehensive set of tools designed to enhance call center operations. These include intelligent call routing, call queuing, and interactive voice response (IVR) systems, all aimed at improving efficiency and customer satisfaction. 

Global Reach with International Numbers

With access to international numbers from over 180 countries, CloudTalk enables businesses to establish a local presence globally. This feature allows customers from around the world to reach your business at local rates or even free of charge, enhancing accessibility and customer experience. 

Seamless Integrations

CloudTalk integrates with over 35 popular CRM and helpdesk systems, including Salesforce, HubSpot, and Zendesk. This seamless integration ensures that your sales and support teams can work efficiently without the need to switch between multiple platforms.​

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva – Head of Commercial Peformance at Poliglota

CloudTalk’s Plans and Pricing

CloudTalk offers flexible pricing plans designed to accommodate businesses of all sizes, ensuring access to advanced call center features and exceptional call quality. Below is an overview of their plans:​​

Uncovering the Zoom Phone’s Hidden Charges

When evaluating the Zoom VoIP pricing structure, it’s essential to consider potential additional costs that may arise beyond the base subscription fees. Here’s a breakdown of possible charges:​

• Outbound Calling Charges: The US & Canada Metered plan starts at $10/user/month but all outbound calls are billed per minute, which can lead to unexpected monthly expenses based on call volume. 
• International Calling Fees: US & Canada Unlimited Plan: Priced at $15 per user/month, this plan offers unlimited outbound calling within the US and Canada. International calls, however, are metered and incur additional charges based on usage. ​
• Add-On Features: Zoom Phone Power Pack: For enhanced call queue analytics and historical insights, businesses can opt for the Power Pack add-on, starting at $25 per month.

Zoom Phone Best Features

When most people hear Zoom, they think of video meetings and webinars—but Zoom also offers Zoom Phone, a VoIP service designed for business communication. 

While it integrates well with Google Calendar and productivity tools, there are some key limitations to consider when evaluating its value for money.

• Scalability & Call Quality: Zoom is well-known for its crystal-clear audio and ability to support a large number of callers without issues. This makes it a good choice for businesses that prioritize reliable VoIP communication.
• Click-to-Call & Automation: The Click-to-Call feature helps streamline workflows by allowing users to initiate calls directly from their CRM or email. Additionally, basic automation tools help improve efficiency, making dialing easier for teams.
• Third-Party Integrations: With 5 essential integrations, Zoom Phone connects with a variety of business apps. However, some popular CRMs like HubSpot and Freshsales are missing, which can be a major limitation for sales teams.
• User-Friendly Interface: Zoom Phone benefits from Zoom’s intuitive platform, which is simple to navigate. Whether managing calls, scheduling meetings, or integrating with business tools, Zoom’s interface makes it easy to use.

What Could Be Better?

Zoom Phone is a strong VoIP option for businesses already using Zoom Meetings. However, it has several limitations that might make it less ideal for companies looking for advanced call center features or cost-effective VoIP solutions.

Lacks Advanced Dialing Capabilities

Unlike some AI-powered business phone solutions, Zoom Phone lacks power dialing, smart dialing, and AI-assisted outbound calling—which are crucial for high-volume sales teams and call centers.

What this means: If your team makes hundreds of outbound calls daily, you may struggle without automation tools like auto-dialers, predictive dialing, and call prioritization.

Add-On Costs Increase the True Zoom Phone Rates

Zoom Phone’s base price starts at $10 per user/month, but the actual cost can rise quickly when you factor in hidden fees and necessary add-ons.

• Outbound Call Charges: If you choose a metered plan, calls are charged per minute
• International Calling Fees: Not included in basic plans
• Call Recording Storage Overage: Additional cost for extra cloud storage
• AI-Powered Analytics & Transcriptions: Available only in high-end plans

Zoom Phone Add-Ons

Zoom Phone offers several add-ons to expand its functionality, but these come at an additional cost. Here are the key options available:

• Zoom Phone Power Pack ($25/month): This add-on provides enhanced call queue analytics and historical insights, making it ideal for call center teams. Businesses can track agent performance, measure call efficiency, and gain deeper insights into call handling, helping optimize operations.
• Additional Phone Numbers (from $5/month): Businesses can purchase extra local, toll-free, or international premium numbers to expand their reach. These numbers can be added at checkout when signing up for Zoom Phone, providing flexibility for companies that need multiple business lines.
• International Calling ($10/month): This add-on enables unlimited international calling to more than 15 countries and regions. It is useful for businesses that operate globally and need predictable costs for international communication.

Zoom Phone Pros and Cons

Zoom Phone is a solid VoIP option for businesses that already use Zoom’s ecosystem. However, it lacks some of the advanced dialing capabilities and automation features found in other VoIP solutions. Below is a breakdown of its key technical advantages and limitations.

Zoom Phone vs. CloudTalk: CloudTalk Takes the Lead on Pricing

While Zoom Phone may seem like a budget-friendly option, its hidden fees for essential features—such as international calling, advanced analytics, and extra phone numbers—can quickly add up.

In contrast, CloudTalk offers transparent pricing with built-in AI-powered analytics, smart dialing, and 35 CRM integrations, making it a better value for growing businesses.

For teams focused on sales and customer support, CloudTalk’s Power Dialer and Smart Dialer can increase outbound call efficiency by up to 60%, a major advantage over Zoom’s limited dialing features. 

If you need advanced automation, real-time insights, and a phone system designed for business growth, CloudTalk is the smarter choice.