Santiago Montaldo

More about Santiago

I am an SEO copywriter and content editor focused on helping SaaS and B2B companies communicate complex technology clearly and effectively. At CloudTalk I create in-depth blogs, landing pages, and guides about VoIP, call center software, and AI solutions. My goal is to make technical topics accessible and useful to the people who rely on them daily, such as sales and support professionals.

My foundation comes from the customer side. I spent two years in customer support at Equinix, one of the world’s largest data center companies. That experience taught me what real service challenges look like, how agents communicate, what slows them down, and what information actually helps them succeed. It shaped how I write today, with empathy for the user and clarity for the business.
Later I worked as Lead Editor at LiveAgent, where I developed and refined SEO strategies for global audiences in the SaaS space. Managing editorial quality and aligning content with growth objectives gave me a deep understanding of how strategic writing can improve both search visibility and user engagement.

At CloudTalk I combine both perspectives, the empathy of customer support with the precision of SEO strategy. I use tools such as Ahrefs, Google Analytics, and Search Console to guide decisions, but I never lose sight of the human reader. Each piece I write aims to simplify complexity, highlight value, and help teams use technology more effectively.

My approach is practical and data-informed, but it is also people-centered. I believe the best SaaS content does not just explain products. It helps readers do their jobs better.