Phone system integration for Shopify
Searching for the call center solution, which can improve the overall customer experience? Boost your agent efficiency by integrating CloudTalk with Shopify and make your clients happy.
Get access to the important customer data even before picking up the call
When a customer is calling, the agent usually needs 30-60 seconds to find basic information about the caller. Many successful online stores already try to solve this problem. With integration Shopify & CloudTalk, the customer support team can rapidly reduce the waiting time of customers. Moreover, the agent can ensure more personalized service thanks to the customer's details displayed right in CloudTalk.
Spend more time interacting with customers, less by browsing
Time is the most precious resource - for the business and also for the customer. Integration with Shopify allows you to take the manual searches out of your workflow. This simple integration can save you a lot of time. Don't let your customers wait when searching for information about their order. Integration with Shopify allows your agent to see all the details like name, email, previous orders, returns, tracking numbers in one place. If you need to get even more information about your customer, you can get into the customer’s Shopify profile in just one click.
Enjoy Click-to-call feature in Shopify
Make your outbound calls in Shopify with a single click. You can follow up with your clients or make sales outreach without leaving Shopify. Thanks to Click-to-call feature, all the phone numbers will be recognized and converted into the clickable format. Instead of dealing with dialling the number, your team can focus more on the conversation with clients.
How to install Shopify integration
- Login to CloudTalk Dashboard account here
- Click on Account -> Integrations in the left sidebar menu
- Select Shopify integration and click on +Add button to install the integration
- Fill in your Store domain and click Continue
- You will be redirected to Shopify Log In page, where you need to log into your account
- After successful login, you will be redirected back to CloudTalk Dashboard
- Make sure your integration is set in Active state
- Finally click on the Save button and your integration is ready to use
Learn more about configuring Shopify with Cloudtalk here.