15 Best Intercom Apps to Improve Workflows and Customer Experience

Key features:

Advanced reporting, including three unique reporting dashboards: conversation report, effectiveness report and a team performance report. Users can also download reports for offline viewing, or subscribe to email alerts for the reports that matter most to them.

Pros:

• Easy to set up the integration 
• Access to real-time analytics 
• High degree of customization is possible 
• Full suite of helpful built-in tools

Cons:

• Pricing is complicated and difficult to understand at first glance.
• In order to determine the true price of most plans, you’ll need to speak with an Intercom representative who will help calculate specific costs for your business.

Pricing:

• Intercom plans start at $74 per month for the most basic, small business-oriented setup.
• Prices increase dramatically from there, though, with the Advanced plan coming in at $499
• The Enterprise plan costs $999.

Key features:

• Predictive dialer
• International numbers
• Call queuing
• IVR menu

Integrations:

Besides many direct integrations (like Hubspot, Intercom, and Slack), CloudTalk has an integration with Zapier that allows you to connect thousands of apps.

Mobile app:

Android, iOS

Pros:

Very easy to implement, affordable pricing plans, phone numbers from over 160 countries.

Cons:

According to Capterra reviewers, the mobile app needs a bit more work.

Pricing:

From $15 for the starter plan to $35 a month for the Expert plan, paid annually.

Free trial:

Yes, 14 days

Key features:

Over 50, from smart call transfers, click-to-call, and SMS messages, to various automation options such as IVR and time-based call routing.

Integrations:

Nuacom has only 10 direct integrations (with the main CRM providers, Intercom, and Google tools), but it can be connected with other apps via Zapier.

Mobile app:

Android, iOS

Pros:

• Exceptional customer support, according to Capterra users
• Great for budding remote teams

Cons:

• Setting up the system and its initial usage can be a bit troublesome
• Additionally, some customers complain about ease-of-use while utilizing the full product

Pricing:

From €9.99 ($12) to €34.99 ($41) per agent, per month

Free trial:

Yes, for 14 days

Key features:

Ozonetel offers queue management, call recording, an inbound and outbound call center, Interactive Voice Response (IVR), and text-to-speech.

Integrations:

Salesforce, Hubspot, Intercom, Zoho, Microsoft Dynamics, Zendesk, and Freshworks.

Mobile app:

N/A

Pros:

AI-Based Speech Analytics tools that monitor an agent’s speed and voice volume, and track customer sentiment towards the company.

Cons:

No Zapier integration, which heavily restricts the integration options, plus they don’t have a mobile app yet.

Pricing:

From $25 to $55 per agent, per month

Free trial:

Yes, 14 days

Key features:

• Click-to-Call
• Automatic Call Distribution (ACD)
• Smart/auto dialers

Integrations:

CRMs including Dynamics 365, Salesforce, Hubspot, Zoho, Pipedrive, etc. 

Mobile app:

Android, iOS

Pros:

Well-regarded customer support team that can help solve customer issues quickly and without hassle

Cons:

Customers have complained about Microsoft Teams’ difficult-to-navigate UI

Pricing:

Microsoft Teams is 8 USD at its cheapest and 57 USD at its most expensive

Free trial:

Yes

Key features:

• Advanced IVR
• International numbers in territories across the globe

Integrations:

 Aircall features a great many useful integrations, including with Intercom, Pipedrive and Zapier

Mobile app:

Android, iOS

Pros:

• Comprehensive selection of intergrations
• Great customer support
• Excellent audio quality

Cons:

• Webinar hosting and screen sharing features leave much to be desired 
• Loudspeaker functionality can be inconsistent

Pricing:

• Aircall’s most basic plan costs $30 per user per month
• Their intermediate plan costs $50 per user per month
• Their most advanced plan requires prospective customers to contact one of their agents for pricing information.

Free trial:

Yes

Key features:

Talkdesk stands out for its smart dialers, which include both a predictive dialer and a power dialer.

Integrations:

CRMs include Salesforce, Zendesk, Slack, MS Teams, ServiceNow, MS Dynamics and Zoom

Mobile app:

Yes, for iOS and Android. Only available in as part of the Elevate plan, it’s mid-tier option

Pros:

• Talkdesk’s wide range of auto dialers help sales agents stay on top of their calling lists and meet their monthly quotas with ease.
• Their customer support system – which includes video tutorials and the possibility for in-person training –  is also highly-regarded.

Cons:

• Talkdesk’s communications capabilities are limited. It’s designed to function as a call center platform, but doesn’t provide everything businesses need when it comes to messaging and video conferencing.
• Talkdesk also falls short in the integration department when compared to other VoIP softwares.

Pricing:

• Talkdesk’s most basic plan costs $75 per user per month
• Their intermediate plan costs $95 per user per month
• Their most advanced plan costs $125 per user per month.

Free trial:

No

Key features:

Ringover has a comprehensive set of automations, including CRM data-syncing capabilities.

Integrations:

CRM + Helpdesk integrations, including with Zoho, Salesforce and Pipedrive

Mobile app:

Android, iOS

Pros:

One of Ringover’s strengths is its wide coverage — customers can acquire international telephone numbers in 110 countries worldwide.

Cons:

Ringover doesn’t offer any automated dialers (e.g. a predictive dialer), callback scheduling, or even call scripting. This makes it a poor choice for sales teams.

Pricing:

• Ringover’s Smart plan starts at $19 per month
• The Power plan starts at $39 per month when paid annually
• The Enterprise plan is a custom, tailor-made plan for bigger businesses

Free trial:

Yes, 7 days

Key features:

• Click-to-call 
• IVR
• Call transcripts
• Call history tracking

Integrations:

CRM integrations including Salesforce, Intercom and Hubspot

Mobile app:

Android, iOS

Pros:

• Easy to integrate with other tools
• Friendly support
• High-quality calling

Cons:

• Lacks some smart dialer features, including a power dialer
• Ticket-creation system with Intercom can be inconsistent, according to reviewers on G2

Pricing:

• 20 USD per month for their Entrepreneur plan
• 25 USD per month for their Business plan
• Price-upon-request for their Enterprise plan 

Free trial:

Yes

Key features:

Call routing and auto attendants make Avoxi a great choice for customer service teams 

Integrations:

20+ integrations with CRMs and helpdesk tools

Mobile app:

Android, iOS

Pros:

• Lots of clever automation features, including ACD (Automated Call Distribution)
• Helpful support team
• Overall organization of the interface

Cons:

• Regular maintenance that can disrupt business’s workflows
• Missing crucial outbound sales tools like smart dialers
• Relatively short list of integrations

Pricing:

• Avoxi’s most basic plan is free
• It’s 2nd-tier plan is 19.99 USD

Free trial:

Yes

Key features:

Comes with 60+ features, including phone extensions, call routing, IVR, or auto-dialers.

Integrations:

Integrates with 50+ popular CRM and Helpdesk tools

Mobile app:

Android, iOS

Pros:

JustCall stands out amongst its competitors in 3 specific areas: Auto and predictive dialing, telemarketing management, and apps for desktop and mobile devices.

Cons:

JustCall lacks adequate country coverage as compared to other platforms. It offers numbers in only 70 countries worldwide.

Pricing:

• Integrated plan: $35 per month billed quarterly
• Professional plan: $65 per month billed quarterly
• Professional plan with Power dialer: $95 per month billed quarterly 
• Enterprise plan: You have the option to schedule a demo, plus you get an extended trial

Free trial:

Yes

Key features:

Comes with 25+ features. Call transfer, voicemail, or voicemail transcription are some of the tools Dialpad offers.

Integrations:

Dialpad has 40+ advanced CRM integrations, including with Salesforce and Hubspot

Mobile app:

Android, iOS

Pros:

• Modern, user-friendly UI, plus a mobile application and training videos
• Great for remote teams
• User-friendly interface

Cons:

• Limited selection of integrations compared to other platforms
• Limit of 45 minutes for meetings for basic plans
• Customer on G2 complained about unreliable call quality

Pricing:

Dialpad offers 3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.

Free trial:

Yes

Key features:

• Real-time data synchronization across desktop and mobile applications 
• Voicemail transcription
• Call recording

Integrations:

Integrates with CRMs, including Hubspot and Pipedrive

Mobile app:

Android, iOS

Pros:

•  Email notifications help ensure agents are always aware of customer queries
• The platform is easy to navigate

Cons:

• Relatively few integrations
• While it does offer audio conferencing, the platform does not offer video conferencing
• Setting up call flows can be a complicated process

Pricing:

• Full membership for $15 per user/month
• Pay-as-you-go for $5 per user/month

Free trial:

Yes, 7 days

Key features:

• Smart calling features, including a power dialer and a predictive dialer
• Call listening and whispering capabilities

Integrations:

One-click integrations with Gmail, Hubspot, and more

Mobile app:

N/A

Pros:

• Smart features with a clear focus on improving efficiency
• Customizable workflows
• Customers love their power dialer

Cons:

• Does not offer a mobile app
• Call reporting could be improved

Pricing:

• Close’s lowest tier plan is 25 USD
• The next-highest tier costs 59 USD
• The second-highest tier plan costs 89 USD tier plan.
• The highest tier plan costs 129 USD.

Free trial:

Yes

Key features:

Helpful everyday call center features include call tracking and call whispering

Integrations:

Integrations with Zapier, HubSpot, Salesforce and more

Mobile app:

Android, iOS

Pros:

• Comprehensive list of time-saving calling features, including Click-to-Call and smart dialers
• Great for remote teams
• Easy-to-navigate interface

Cons:

• Relatively short list of available integrations
• Customer support can take along time to respond to inquiries
• Auto login and logout can disrupt workflows

Pricing:

• Ziwo’s lowest tier plan is 30 USD per user per month.
• Its intermediate tier plan costs 82 USD per user per month
• Its most-advanced plan is priced on a case-by-case basis

Free trial:

Yes