Phoneburner is the go-to consideration for businesses looking to scale up their sales with effective dialing features. But can you avoid being burned by its expensive price point?
How much is a Phoneburner phone? Far too much, in our humble opinion. But whether you agree or disagree that’s up to you. Here is everything you need to know about Phoneburner pricing and plans.
Key Takeaways:
- Phoneburner plans range between $140 and $183 per user/month, with annual pricing available and a 60-calling-minute free trial on offer.
- Phoneburner primarily focuses on outbound sales calls, with baseline inbound features only available in its most expensive Premium plan.
- Compared to call center competitors such as CloudTalk, Phoneburner excels in integrations, but cannot compete in terms of global expansion or features.
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Overview of Phoneburner Plans & Pricing
There are multiple Phoneburner subscription tiers that customers can choose from, each targeting a unique niche in terms of company size and use case. Learn more about each here, in the Phoneburner pricing comparison:
Feature
Standard
Professional
Premium
Unlimited Dialing
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Phoneburner Standard Plan
Despite Phoneburner’s cost, its Standard Plan is intended for small sales teams just kicking off their outbound operations. Phoneburner supports these efforts with access to its standard Power Dialing, Voicemail, and built-in CRM.
However, considering the limitations that come with these Phoneburner monthly rates, growing teams may be disappointed by the lack of features key for scaling and coaching teams, such as live call monitoring and extended call recording storage.
Standard features include:
- Connect via phone
- Unlimited dialing minutes
- Call tracking and analytics
- Email sending and tracking
- Post-call workflow automation
Phoneburner Professional Plan
Phonenurner’s Professional plan targets growing sales organizations, offering features necessary to expand outreach capabilities. This includes Open API access for custom integrations and a 20k contact import limit per user/month, among others.
However, this plan still lacks inbound-oriented features or even SMS messaging capabilities, which are commonly found in other, more affordable Phoneburner alternatives. As such, this plan is still completely unusable for support teams altogether.
Professional features include:
- Softphone
- Open API
- Call Monitoring
- Krisp’s AI Noise Cancellation
- 90-day call recording storage
Phoneburner Premium Plan
Phoneburner’s Premium plan encapsulates the provider’s entire suite of tools, creating a combined solution for enterprise-size businesses looking to manage both their inbound and outbound operations via calling and SMS texting channels.
Although this plan features most of the features that a company may need, it comes at a hefty premium, which may be unacceptable for cost-conscious organizations, especially when they can get a similar service elsewhere at a lower price.
Premium features include:
- SMS texting
- Priority phone support
- Dedicated inbound number
- Unlimited call recording storage
- 50k contact imports per user/month
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CloudTalk Vs. Phoneburner:
Which Is the Best Choice for Your Business?
When choosing a provider, it’s important to consider their offering in the context of other options on the market. We’ll be comparing the Phoneburner subscription fees to CloudTalk’s offering in this case.
Short Overview of CloudTalk’s Plans and Pricing
CloudTalk has 4 pricing plans on offer, ranging in price from $25 to $50 per user/month, with a special exception for the custom pricing plan, which lets you tailor your solution to your unique business needs. Here’s a breakdown of CloudTalk’s plans:
- Starter: CloudTalk’s most basic plan, designed specifically for micro and small businesses. Easy to set up and easier to use, this plan offers small teams everything they need to kick off their call center operations.
Key Features: Click-to-Call, Voicemail, Call Flow Designer (CFD), Automatic Call Distribution (ACD)
Price: $25 per user/month - Essential: CloudTalk’s equivalent to PhoneBurner’s advanced plan, focused on growing SMBs and MMBs. This plan helps teams expand their inbound and outbound operations, automate processes, and improve experiences.
Key Features: SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Callback, Integrations + Open API
Price: $29 per user/month - Expert: CloudTalk’s feature-packed plan for growing MMBs and enterprises or any team that requires robust calling capabilities. This plan helps customer-facing departments streamline outreach and improve performance.
Key Features: Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, Call Monitoring
Price: $49 per user/month - Custom: CloudTalk’s ultimate plan for the most demanding of companies, tailored perfectly to their particular business needs. This plan allows you to do it all, from coordinating teams to conquering the world’s many markets.
Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support
Price: Varies based on features, number of users, etc.
CloudTalk Vs. Phoneburner: Direct Comparison
Feature/Aspect
CloudTalk
Phoneburner
CloudTalk Vs. Phoneburner: Key Takeaways
Based on this Phoneburner review and comparison against CloudTalk, we can draw several conclusions regarding the competitors’ pricing and features. These include:
- Pricing: Considering the Phoneburner free trial and subscription fees, the provider is prohibitively expensive, charging $115 more per user for it’s cheapest plan compared to CloudTalk.
- Features: Although Phoneburner offers a solid suite of outbound features, it still lacks a great deal of advanced tools, especially in regard to inbound calling (Call-Flow Designer, Skill-Based Routing, etc.).
- Integrations: Phoneburner offers an impressive number of 3rd party integrations, boasting one of the biggest ecosystems on offer.
- International Numbers: Since Phoneburner can only be used for calls in the US and Canada, it’s completely unusable for international growth and expansion, whereas CloudTalk gives you access to 160+ new markets.
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Phoneburner Best Features
As we’ve discussed, Phoneburner packages vary in terms of features and use cases. However, there are a few that rise above the rest. Based on online reviews and testimonials, Phoneburner’s top 3 best features include:
- Unlimited Power Dialing:
All plans include unlimited dialing minutes, ensuring agents can focus on calls without worrying about time constraints. - Workflow Automation:
Streamlines post-call processes with automated follow-ups, notes, and tracking, saving agents valuable time and boosting efficiency. - Built-In CRM:
Offers integrated contact management and tracking tools, simplifying workflows for sales teams without external CRM solutions.
Phoneburner Pros & Cons
Based on everything discussed so far, we can make several conclusions regarding Ringover’s strongest and weakest aspects. These include:
- Unlimited Dialing: Eliminates minute limits for uninterrupted calling and empowers faster operations with a built-in power dialer.
- Robust CRM Tools: Built-in contact tracking, email follow-ups, and analytics make management seamless.
- Custom Integrations: Open API allows tailored connections with external software on top of the 100+ strong ecosystem.
- High Cost: Plans begin at $140 per user/month, making Phoneburner significantly more expensive than most other providers and unsuitable for SMBs.
- Limited Features: Inbound calls and SMS are available only in the Premium plan, with other vital inbound features absent altogether.
- US/Canada Only: Cannot support international or toll-free calling, making it unviable for global operations completely.
CloudTalk: The Best Choice for Global Expansion
So, how much does the Phoneburner app cost? Far too much for what it’s worth. If all you care about is a powerful auto-dialer for outbound calls, have all your customers in the US & Canada, and can spend a lot of money, the provider may be okay for you.
But if you want to cover all your calling bases, including outbound sales and inbound customer support, while efficiently scaling your business and delivering exceptional customer experiences across 160+ countries…
Then look no further than CloudTalk.
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