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Take Control of Every Conversation with
Call Recording and Monitoring Software
Having trouble juggling compliance, agent coaching, and performance tracking? CloudTalk’s all-in-one call recording and monitoring software gives you complete visibility into every conversation—live or recorded.
- Turn every conversation into insights with advanced analytics and AI-powered tools.
- Automatically record and securely store calls to meet regulatory requirements.
- Join live calls to listen, support, and coach your agents on the spot.
Over 4,000 businesses use CloudTalk to have MORE and BETTER calls
81.7%
Increase of call volume
Call volume got 81.7%↑, missed calls got 23.7%↓.
2.5X
Outbound success rate
Doubled their outbound success & halved lost deals.
80%
Decrease in wait time
Wait times cut by 80% and call handling time by 25%.
Analyze, Optimize, and Drive Better Results
Improve Your Team &
Impress Your Customers
Join live calls to deliver real-time coaching, review recordings to fine-tune selling techniques, and analyze data to provide precise feedback. In fact, organizations that implement coaching strategies see 49% higher win rates on forecasted deals.
Stay Compliant &
Protect Your Business
Easily maintain regulatory compliance and securely store customer interactions. Recordings serve as a reliable audit trail, providing transparency, while monitoring guarantees your team adheres to regulatory standards and safeguards sensitive data.
Stop Guessing & Start
Making Smarter Decisions
Every call holds valuable data. By combining call recording with monitoring, you can quickly spot patterns, uncover trends, and pinpoint exactly what matters most to your customers. Less guesswork, more confident, data-driven decisions.
HOW WE HELP
Make the Most of Every Call with the Right Features
Listen to the Heartbeat of Your Business in Every Call
Call Monitoring lets you keep an eye on live conversations without missing a beat, making sure your agents stay on track. With three powerful coaching tools, supervisors can jump in, give feedback, and guide performance right when it counts.
- Call Listening: Discreetly jump into agent calls to evaluate performance and identify areas for improvement.
- Call Whispering: Provide real-time, private coaching for agents during live calls, offering guidance without the customer being aware.
- Call Barging: Join the conversation as an active third participant, stepping in to assist the agent and customer when needed.
Capture Every Detail with Ease
Never miss a detail with flexible Call Recording, designed to give you control and peace of mind.
- Automatic Call Recording: Record every call by default to ensure full visibility and support quality assurance, training, and compliance.
- On-Demand Recording Control: Give agents and supervisors the flexibility to start or stop recordings as needed—perfect for sensitive or selective conversations.
- Secure Access and Playback: Easily review and share recordings with role-based access, encrypted storage, and reliable playback from anywhere.
Keep Performance on Point with Data Insights
Stay on top of performance with live data, uncover opportunities in real time, and keep your team operating at its best.
- Real-Time Dashboard: Get instant visibility into essential metrics like Average Handling Time and Call Abandonment Rate to make fast, informed decisions.
- Agent Reporting: Dive into individual performance with clear, actionable reports that highlight call handling, workload, and productivity.
- Group Reporting: View aggregated team data to compare performance, track trends, and identify areas for improvement across departments.
- Analytics: Leverage centralized insights to streamline operations, reduce costs, and turn every conversation into a revenue opportunity.
What Is Call Recording & Monitoring Software?
Call recording and monitoring software is a tool that allows businesses to capture, store, and analyze phone conversations between agents and customers.
It helps supervisors listen to live or recorded calls, track performance, ensure compliance, and deliver targeted coaching.
With real-time insights and secure access to call data, this software transforms everyday conversations into valuable opportunities for growth, quality assurance, and smarter decision-making.
Why Choose All-in-One Call Recording & Monitoring
Call recording and monitoring work hand in hand to help you truly understand what’s going on in every call.
While recording captures the full conversation for later review, monitoring lets you guide performance on the spot. Together, they create a powerful loop of visibility, action, and improvement.
That’s why all-in-one matters. It brings everything under one roof—live supervision, secure storage, detailed reporting, and actionable analytics. No gaps, no scattered tools, just one system that keeps you connected.
See Call Recording & Monitoring in Action: Key Use Cases
Improve Call Center Performance
Stay on top of agent performance and customer satisfaction. Monitor calls in real time to offer live coaching, and use recordings to train, review interactions, and improve quality long-term.
Keep Healthcare Calls Compliant and Secure
Ensure clear communication and protect patient data. Call recordings support compliance with healthcare regulations, while live monitoring helps teams stay professional and consistent.
Ensure Accuracy in Every Finance Call
Meet finance regulations and earn client trust. Recordings provide a secure audit trail for every conversation, and monitoring ensures agents stick to scripts and industry standards.
Why CloudTalk?
What makes our software better?
360° VIEW
Simplify Your Call Operations in One Place
Managing your call operations shouldn’t be complicated. CloudTalk brings recording, monitoring, reporting, and agent activity tracking into one intuitive software—designed to simplify your day-to-day.
No more jumping between platforms or chasing scattered data. With everything in one place, you save time, reduce friction, and get a clearer picture of how your team is doing—so you can lead with confidence and speed.
AI FEATURES
Take Monitoring and Reporting Further with Call Intelligence
Monitoring and reviewing calls is just the beginning. CloudTalk’s Conversation Intelligence transforms every conversation into rich, actionable insights with advanced reporting and built-in AI.
Each recorded or live-monitored call is automatically analyzed using tools like Sentiment Analysis and Topic Extraction—so you don’t just know what was said, you understand how it made your customers feel.
These deeper insights help you identify trends, gauge customer sentiment, and uncover recurring issues—without spending hours digging through call logs.
Plans worth every dollar
FAQs
Is call monitoring disruptive to live calls?
Not at all. Call monitoring software tools work silently in the background, so agents and customers experience the call without any interruption.
What can a call recorder solution do for call centers?
Call recording software for call center teams helps you capture every conversation, monitor quality, ensure compliance, and coach agents more effectively.
Does the software integrate with my existing tools?
Yes! CloudTalk integrates seamlessly with popular CRMs, help desks, and other tools to keep your workflows smooth and connected.
How do I choose the best call recording software for call centers?
How long do call center recording systems store the calls?
CloudTalk’s recording storage depends on your plan—1 month with the Starter plan and unlimited on higher tiers. All recordings are securely stored and easy to access anytime.
Is call recording legal?
Yes, but it depends on local laws. CloudTalk helps you stay compliant with features like call consent and customizable recording rules.
How much does call monitoring & recording software cost?
Pricing depends on your team’s size and needs. CloudTalk offers flexible plans, starting at $19 per user/month.
Am I charged per user or per line?
CloudTalk charges per user, not per line. Each agent gets access to all features included in your plan, with unlimited inbound calls and the ability to handle multiple calls simultaneously.
What do I need to get started with CloudTalk’s inbound call center software?
Just a computer, internet connection, and headset. CloudTalk is cloud-based, requiring no hardware installation. Most businesses complete setup within days and see immediate improvements in call handling.
CloudTalk is built to simplify calling operations with reliable AI business calling
Schedule a demo today to see how CloudTalk can support your teams.
