Cloud Phone System Built for Global Growth
Boost ROI and CX with CloudTalk’s cloud phone system. Get an instant global presence with the largest market coverage of 160+ numbers.
Trusted by 4,000+ companies worldwide
Connect Globally, Reach Locally
Set Up Quickly and Easily
Create an account and get started—you’ll be calling customers in just a few minutes.
Reduce Unanswered Calls
Contact overseas customers from 1160+ countries from a local number they’re familiar with.
Spend Less & Gain More
Boost productivity and get a quick return on investment with seamless tool integrations.
What Is a Cloud Phone System?
A cloud phone system or cloud-based phone system is a communications solution that lets you make and receive calls over the Internet instead of relying on traditional landlines. All you need is an internet connection, eliminating the need for cables to let you make calls from anywhere.
We have a large team of agents (158) who work remotely from different locations. CloudTalk allows them to easily log in and start making calls from anywhere, without any complex setup or installation required.
How Does the Cloud Phone System Work?
Cloud phone systems use VoIP (Voice over Internet Protocol) to make calls over the Internet. When you speak, your voice is converted into digital signals, transforming your words into a language that computers can understand.
These digital signals are sent over the Internet, and when they reach the recipient, they are converted back into audio so that the other person can hear you in real-time.
This process happens so quickly that you won’t notice any difference compared to a call using a traditional phone system, and it allows you to talk from anywhere with an internet connection.
I’ve enjoyed using CloudTalk because it’s the easiest platform to use and offers a generous free trial. When my business needs a phone system, I’ll definitely choose CloudTalk. It’s user-friendly and integrates well with both mobile phones and computers.
Get Teams Started in Minutes
Consider a cloud phone system if easy setup and the chance to start calling in minutes is appealing to you. With no hardware to install, you won’t even need an IT team. Just add users and phone numbers, and manage them as needed.
The user interface is intuitive, and the setup was quick and painless. Our team members were up and running with their own phone numbers in no time. The call quality is crystal clear, and we’ve had no issues with dropped calls or connectivity.
Build Trust Around the World
Boost your global customers’ trust by calling them from a local number. CloudTalk provides a best-in-market selection of international numbers—as well as delivering stellar sound quality anywhere in the world.
When using our previous solution, people used to complain about poor sound quality. We also had to use a single phone number and people didn’t answer unknown phone numbers from abroad. That slowed us down. Before we started to use CT, we barely got 7,000 calls per year. Today, it’s almost 120,000. We spend around 100,000 minutes per quarter on phone calls, using 35 international numbers.
Achieve Seamless CRM Integration in Minutes
Increase your productivity by having all your data in one place. Integrate tools like Salesforce, Hubspot, or Zendesk, saving time by avoiding switching between platforms. This way, agents can quickly access customer information when a call comes in, allowing them to respond faster and provide personalized service.
We are extremely pleased with the results we achieved with CloudTalk. We are impressed with international calling capabilities, affordable pricing, and the ease of integration with Pipedrive.
Plans worth every dollar
Integrations
Integrate CloudTalk Cloud Phone System with Your Favorite Tool
CRMs, helpdesks, applicant tracking systems and more. Get started instantly with 100+ built-in integrations, or expand further with Zapier, Make or CloudTalk’s own workflow automation builder.
Boost Efficiency and CX with Key Features
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
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Related Content
Cloud-Based Phone System—Everything You Need to Know
Key Features of Cloud-Based Phone System
Key features of a cloud-based phone system include virtual numbers, intelligent routing, and advanced analytics that empower businesses to scale globally while keeping communication secure and reliable. A modern cloud phone system like CloudTalk gives you the flexibility to manage calls from anywhere, integrate seamlessly with your tools, and ensure customers always reach the right person.
Core features of cloud-based phone systems include:
- Virtual phone numbers: Instantly set up local, international, and toll-free numbers to build a global presence without physical offices.
- Smart call routing: Use skills-based routing and custom rules to connect customers with the right agent, improving efficiency and customer satisfaction.
- Interactive Voice Response (IVR): Automate call flows and help customers resolve simple issues on their own before reaching an agent.
- Call recording: Capture calls securely for quality assurance, compliance, and training purposes, with easy access to past conversations.
- Advanced analytics & reporting: Monitor KPIs such as average handle time, first-call resolution, and wait times in real time for better decision-making.
- CRM and helpdesk integrations: Sync calls directly with platforms like Salesforce, HubSpot, or Zendesk for a complete customer view.
- Scalability & flexibility: Add new agents or numbers instantly as your business grows, and allow teams to work from anywhere with an internet connection.
- Security & compliance: Ensure your phone system meets global standards like GDPR and HIPAA, with encrypted communications and safe data handling.
Key Benefits of Using Cloud-Based Phone System
Key benefits of using a cloud-based phone system include global scalability, cost efficiency, and the flexibility to serve customers from anywhere. With CloudTalk’s solution, businesses gain a modern communication hub that improves customer experience, empowers agents, and reduces overhead while staying compliant with international standards.
Main cloud phone system benefits include:
- Expand your global presence: Instantly set up local and toll-free numbers in over 160 countries to connect with customers worldwide.
- Reduce communication costs: Eliminate expensive hardware and maintenance fees with a fully hosted VoIP phone system, lowering total cost of ownership.
- Enable remote work: Let agents take calls from any location using desktop or mobile apps, ensuring business continuity and flexibility.
- Enhance customer experience: Use IVR systems, intelligent routing, and real-time analytics to minimize wait times and resolve issues faster.
- Stay compliant and secure: Meet global data protection standards such as GDPR and HIPAA, with encryption and role-based access controls.
Key Considerations When Choosing a Cloud Phone System
Key considerations when choosing a cloud phone system include reliability, compliance, integrations, and scalability. The right solution should give your team confidence to handle calls securely, integrate with business-critical tools, and grow alongside your company.
Factors to evaluate when choosing a cloud phone system:
- Check reliability and uptime: Look for providers with a proven track record of high availability and redundancy to minimize downtime.
- Evaluate call quality: Choose a solution with global data centers and VoIP quality monitoring to ensure crystal-clear conversations.
- Prioritize usability: Dashboards and admin settings should be intuitive so your team can configure call flows, IVR, and reporting without IT overhead.
- Plan for scalability: Adopt a flexible cloud-based phone system that can grow with your team size, call volume, and expansion into new regions.
How to Set Up a Cloud Phone System?
With CloudTalk, setting up a cloud phone system is simple and fast—you can start making and receiving calls within minutes of signing up. The platform is fully cloud-based, so there’s no need for hardware installations. Teams can access their phone system from anywhere, while integrations and advanced features make it easy to customize the setup to fit your business needs.
Setup steps:
- Create a CloudTalk account: Sign up and access your cloud phone system directly from the dashboard.
- Choose your phone numbers: Instantly purchase or port local, toll-free, or international numbers to establish your business presence.
- Configure call flows: Set up IVR systems, call queues, and routing rules so customers always reach the right person.
- Invite your team: Add new agents in seconds, assign roles, and give them access via desktop or mobile apps.
- Integrate with your tools: Connect CloudTalk with CRMs and helpdesks like Salesforce, HubSpot, or Zendesk to sync call data automatically.
- Enable call recording (optional): Capture calls for training, compliance, or quality assurance reviews.
- Go live & optimize: Start taking calls, monitor real-time performance with analytics, and refine workflows as your business grows.
Frequently asked questions
Everything you need to know about the product and billing.
How do I choose a cloud phone system?
To choose a cloud phone system, consider the following:
– Features: Identify essential features like Call Routing, Voicemail, and integrations with other software.
– Scalability: Ensure the system can grow with your business needs.
– Cost: Compare pricing plans and consider both upfront and ongoing costs.
– Reliability and support: Look for a provider with strong reliability, security measures, and responsive customer support.
How is a cloud phone system different from call center software?
A cloud phone system delivers basic telephony services over the Internet, offering cost-effective, scalable, and flexible communication without traditional infrastructure. In contrast, call center software is designed to manage customer interactions across various channels, featuring advanced tools like IVR, CRM integration, and Analytics. While both can be cloud-based, call center software specifically caters to contact center needs with comprehensive features for handling large interaction volumes.
Is cloud phone the same as VoIP?
Cloud phone systems and VoIP enable internet-based voice communication, but they differ in setup and functionality. VoIP sometimes requires on-site hardware like a PBX, while cloud phone systems are fully cloud-based, eliminating physical infrastructure needs. Overall, cloud phone systems are a type of VoIP with added flexibility and ease of use benefits.
What is the difference between cloud phone systems vs. traditional telephony?
Cloud phone systems use the internet to manage voice communication, offering scalability, remote access, and lower maintenance costs as the provider handles the infrastructure. Traditional telephony relies on physical phone lines and hardware, often requiring more maintenance and less flexibility. Cloud systems support remote work and are more adaptable to changing business needs, whereas traditional telephony can be more reliable but less versatile.
What’s the difference between hosted PBX and cloud VoIP?
Hosted PBX and cloud VoIP both use the internet for voice communication but differ in setup. Hosted PBX is a cloud-based system managed by a provider with PBX features, making it ideal for businesses. Cloud VoIP is broader, offering internet-based calls with or without PBX features, providing more flexibility. Both options are cost-effective, scalable, and feature-rich compared to traditional systems.
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