Virtual Call Center
Software

No need to hold a phone conversation with your prospects and customers from a single location. The #1 rated virtual call center software Cloudtalk enables your sales and support reps to work remotely, from any place they choose. They only need a stable internet connection and headphones.

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Phone solution for remote teams
2,500+ virtual call centers and phone systems powered by CloudTalk
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CloudTalk Business phone system

Create your virtual call center under 5 minutes

Setting up your virtual call center has never been easier. CloudTalk replaces your outdated business phone system and lets you scale with ease. No need to invest in phone hardware or be afraid to work with IT experts. All you need is your internet browser and a headset and you’re ready to make your first calls.

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Get local phone numbers for your virtual call center

Going global? We offer international phone numbers from 70+ countries for your virtual call center. Allow your virtual team to work from anywhere in the world while maintaining local presence by using local phone numbers. If you already have a phone number, we can easily port it to CloudTalk.

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Business phone system by CloudTalk
 

Maintain local presence in any country while keeping your call center geographically in one place

 

Spend less with a local phone number for incoming calls.

 

Already have a number? Keep your existing numbers and port them easily into CloudTalk.

#1 Rated virtual call center software

Based on 200+ reviews on 6 independent software marketplaces & platforms

Capterra Call center review

4.9/5

         
G2Crowd Call center review

4.8/5

         
Google Call center review

4.9/5

         
TrustPilot Call center review

4.8/5

         
GetApp Call center review

4.9/5

         
FinancesOnline Call center review

4.6/5

         

More CloudTalk benefits for virtual call center

CloudTalk provides high-quality features, care and service, all included in our virtual call center solution.

01
Virtual call center accessible from anywhere
You can run a call center from anywhere in the world with a fraction of the cost of a regular on-premise call center software. There are no complicated installations, hardware, or local storage space required.
02
Speech to text and Transcripts
Analyze call transcripts with our automatic Speech to text transcriptor. Text transcripts are often necessary for finance institutions.
03
Reliable operation with 24/7 monitoring
We always make sure your data and voice services are safe. All data are stored in secured locations of Amazon AWS with 24/7 monitoring provided by CloudTalk experts.

Most popular features for virtual call center

While CloudTalk offers more than 100 call center features, here's a selection of the most popular ones within our customers having virtual call center.
All features  

International numbers

Acquire international numbers (with geographic or non-geographic codes) from more than 70 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.

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API

Integrate CloudTalk with your external systems. With integrations, you can import and export contacts and regularly download history of phone calls, orders, tickets, etc.

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Interactive Voice Response (IVR) menu

Create your multi-level interactive voice response (IVR) menu to guide the caller through different options and make sure they are always directed to the right department, agent or group of agents and receive relevant information through customized messages.

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Click to Call

Dial any phone number on the web with a single click. Make calls instantly to boost your team productivity.

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SMS / Text messages

Send your customers personal messages or general notifications and make your contact center much more effective. Automatic text messages save time and facilitate the work of your agents.

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Call flow designer

Intelligent call routing with pre-defined criteria based on your needs and preferences. With our Call Flow Designer feature, you can manage your inbound calls coming to the call center step by step.

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Security

Reliable and safe operation of your business phone system. Your data and VoIP services are safe with us. All CloudTalk data are stored in modern safe data centers with 24/7 monitoring.

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Power Dialer

Power dialer allows you to increase efficiency and the number of calls you make. Easily create campaigns with call scripts and surveys and let your agents focus on the prospects.

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Integrate your active call center software with business tools

Integrate your virtual call center software with more than 500 tools

CloudTalk can be easily integrated into your existing CRM, e-commerce or helpdesk tools, like Salesforce, Hubspot, Freshdesk and more. Our 2-way integrations make sure your agents stay effective by having access to the right data instantly.

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Our customers are saying
 
CloudTalk has been invaluable for our customer service needs. Reliable and has many nice features. It automatically records all calls, this way quality control is easy. Also it is available both in the compuer and in your cellphone, meaning you can take calls even when you are away from your desk.
Carlos Perez
IDL Services
 
CloudTalk is incredibly intuitive, user-friendly and is good-looking throughout its design. As a company, we've been able to implement CloudTalk within hours without any hassle. Highly recommended.
Frederik Gail
Moneyflow
 
CloudTalk has allowed us to implement a professional call handling capability for very little outlay. It also allows us to scale and expand simply, and work from anywhere in the world. I love the way you can use a visual tool to plan exactly how you want the system to handle incoming calls. Also the integration with our CRM system was surprisingly easy to enable.
David Rowswell
Microsell
 
We were looking for a complex solution that would help us improve our team's productivity while improving our customer service. CloudTalk has met all expectations and we can focus on more important things - building customer confidence.
Jozef Paczelt
Director of GREEN TAXI
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