Maximize Growth with VoIP Call Center Software
Ensure your messaging lands with advanced VoIP Call Center Software. Cut costs, and empower staff with 35+ integrations and 75+ features.
Trusted by 4,000+ companies worldwide
Why Should You Use VoIP Call Center?
Streamline
Workflows
Integrate 35+ of the most popular 3rd party tools, including CRMs and helpdesks, and let your employees focus on what they do best without interrupting their workflow.
Control Your
Operations
Access all your performance analytics and statistical reports in one place with in-depth insights into your calls, including steps, reasons for missed calls, and much more.
Boost Customer Service Efficiency
Streamline your customers’ support journey with a multi-level Interactive Voice Response (IVR) menu. Answer frequent customer questions with an audio assistant and ensure they get routed to the right agents.
What is a VoIP Call Center?
A VoIP call center is a contact center that uses Voice over Internet Protocol (VoIP) technology. This means it employs the Internet to make and receive calls rather than relying on traditional analog phone lines.
We couldn’t wait to leave our previous VoIP provider and CloudTalk didn’t disappoint. Easy to set up and good call quality. Very easy integration with HubSpot.
How Does the VoIP Call Center Work?
VoIP call centers let you make calls not just from a phone, but also from your computer. This works by converting calls into small data packets that travel over the internet instead of using traditional phone lines.
Unlike other VoIP systems we’ve used, such as AirCall or Dialpad, CloudTalk genuinely listens to your queries. None of this fake – “We appreciate your feedback.”… Instead, CloudTalk listens to you, goes off, and does it – GREAT!
Plans worth every dollar
#1 Sign up for a CloudTalk account
Sign up, provide your contact details, and choose your plan.
#2 Download the CloudTalk app
Download the Cloudtalk app so your agents can make and receive calls.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
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VoIP Call Center Solution—Everything You Need to Know
Key Features of VoIP Call Center
A VoIP call center leverages internet-based telephony to streamline customer communications. Modern VoIP solutions integrate advanced features that enhance productivity and customer satisfaction.
Essential features include:
Cloud-based accessibility: Agents can work from anywhere with an internet connection.
Intelligent call routing: Distributes calls to the most suitable agent automatically.
IVR (Interactive Voice Response): Automates initial customer interactions.
Call recording & monitoring: Enables quality assurance and compliance.
CRM integrations: Syncs customer data across tools like Salesforce, HubSpot, or Zendesk.
Real-time analytics & reporting: Provides insights into performance and customer experience.
Scalability: Easily add or remove users as business needs change.
Key Benefits of Using VoIP Contact Center
Implementing a VoIP contact center drives efficiency, reduces costs, and improves customer engagement.
Major benefits include:
Cost savings: Lower infrastructure and call charges compared to traditional systems.
Flexibility for remote teams: Ideal for hybrid or global customer support.
Improved customer experience: Faster routing, reduced wait times, and personalized service.
Advanced analytics: Track KPIs like call duration, wait times, and resolution rates.
Seamless integrations: Combine with CRM, helpdesk, and collaboration tools.
Easy scalability: Adjust resources quickly during peak seasons.
Key Considerations When Choosing a VoIP Call Center Software
Selecting the right solution ensures long-term efficiency and customer satisfaction.
Key factors to evaluate:
Reliability & uptime: Look for providers with guaranteed high availability (99.9% SLA).
Call quality: Ensure strong voice clarity with minimal latency.
Security & compliance: Features like data encryption, GDPR, or HIPAA compliance.
Ease of use: User-friendly dashboards and minimal onboarding time.
Integration options: Compatibility with your existing CRM, ticketing, or ERP systems.
Pricing & scalability: Transparent pricing and the ability to grow with your business.
Support & training: 24/7 customer support and onboarding resources.
How to Set up a VoIP Call Center Software with CloudTalk?
Setting up a VoIP call center with CloudTalk is straightforward and designed for fast deployment.
Step-by-step process:
1. Sign up & configure your account – Create a CloudTalk account and choose a plan that fits your needs.
2. Set up phone numbers – Buy or port existing numbers into CloudTalk.
3. Customize call flows – Use IVR and smart routing to design customer call journeys.
4. Integrate with your tools – Connect CloudTalk with CRM or helpdesk platforms.
5. Add users & roles – Invite agents and assign them roles/permissions.
6. Train your team – Provide access to CloudTalk Academy and knowledge base resources.
7. Go live & monitor performance – Start receiving calls and track KPIs in real-time analytics.
Pro tip: CloudTalk’s cloud-based setup means you can launch a fully functional call center in hours, not weeks.
Integrations
Integrate CloudTalk VoIP Call Center Software with Your Favorite Tool
CRMs, helpdesks, applicant tracking systems and more. Get started instantly with 100+ built-in integrations, or expand further with Zapier, Make or CloudTalk’s own workflow automation builder.
Frequently asked questions
Everything you need to know about the VoIP Call Center.
How much does VoIP call center cost?
The cost of VoIP can vary depending on the provider and the features offered, number of users and the length of the contract.
CloudTalk has 3 different plans: Starter at $25.00 per user per month. Essential at $30.00 per user per month. Expert at $50.00 per user per month.
To get an idea of what else you should consider except for price, you can check out our e-book “How to choose a VoIP package”.
How do you know if your business needs a VoIP contact center solution?
To determine if a VoIP contact center is suitable for your business, consider the following key points:
Scalability and flexibility: A VoIP contact center is well-suited for businesses that are growing quickly or experiencing changes in call volume. It allows your business to easily adjust to these changes without major disruptions.
Cost efficiency: Using a VoIP system can lead to significant cost savings, especially if your business makes a lot of international calls or needs sophisticated features like video calls and detailed call analysis.
Support for remote teams: VoIP provides the tools needed for effective communication and customer service management from anywhere if your workforce operates remotely or in a hybrid setting.
Advanced features at lower costs: VoIP systems often offer advanced capabilities such as call recording, detailed analytics, and automation tools at lower costs than traditional phone systems.
What is a VoIP number?
A VoIP (Voice over Internet Protocol) number is a virtual phone number that allows users to make and receive calls over an internet connection rather than a traditional phone line.
What are the limitations of using VoIP call center solutions?
VoIP call center software offers numerous advantages, but it also comes with limitations:
– It requires a good internet connection.
– Needs continuous power supply.
– Issues like packet loss and jitter can happen, resulting in dropped calls and unintelligible conversations. However, you can follow VoIP troubleshooting steps to fix these problems.
What is the difference between digital phones and VoIP?
Digital phone vs VoIP: Digital phones connect through traditional phone lines or dedicated systems, providing reliable, fixed connections often used in business environments. In contrast, VoIP (Voice over Internet Protocol) uses the internet for communication, offering greater flexibility, lower costs, scalability, and advanced features like video calls, making it ideal for remote work and modern setups.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
