Zoom Phone Plans & Pricing:Full Guide for 2026
Zoom Phone pricing starts at $10/user/month for pay-as-you-go calling and goes up to $20/user/month for unlimited international coverage. There are also bundled Workplace plans starting at $18.33/user/month that include AI tools and video. No free trial is available on any plan.
- US & Canada Metered – $10/user/month: Basic outbound calling billed per minute (~$0.03/min). Includes call recording, IVR, and voicemail—but every outbound call costs extra. Best for very low-volume use.
- US & Canada Unlimited – $15/user/month: Unlimited domestic calling with SMS/MMS. The most common choice for US-based small businesses.
- Global Select – $20/user/month: Unlimited calling in one of 48 supported countries, plus a standalone DID number. Built for teams with an international presence.
- Pro Plus Bundle – $18.33/user/month: Combines unlimited phone with Zoom Workplace (video, chat, AI Companion). Best value for teams already using Zoom.
- Business Plus Bundle – $22.49/user/month: Adds SSO, Salesforce integration, and up to 300-participant meetings. Requires 10+ users.
All prices in USD, billed annually. Add-ons (Power Pack, extra numbers, international bundles) are not included.
| Plan | Annual Price | Calling |
|---|---|---|
| US & Canada Metered | $10/user/mo | Pay-per-minute (~$0.03/min) |
| US & Canada Unlimited | $16/user/mo | Unlimited (US & Canada) |
| Pro Plus Bundle | $17.43/user/mo | Unlimited (US & Canada) + AI/Video |
| Global Select | $20/user/mo | Unlimited (1 of 48 countries) |
| Business Plus Bundle | $19.60/user/mo | Unlimited + advanced features |
A Pricing Tier for Every Need
What Plans Does Zoom Phone Offer?
Zoom Phone offers five plans: US & Canada Metered, US & Canada Unlimited, Global Select, and two Workplace bundles (Pro Plus and Business Plus).
The main Zoom calling plans include:
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What is the Zoom Phone US & Canada Metered Plan?
The Zoom Phone Metered plan is Zoom’s lowest-cost entry point at $10/user/month, designed for teams with minimal outbound calling needs. Every outbound call to the public phone network is billed by the minute (~$0.03/min), making it cost-effective only for very low usage.
Key Features of the Zoom Phone US & Canada Metered Plan
- Outbound calling (metered, ~$0.03/min to US & Canada)
- Inbound calling (included)
- Call recording & voicemail transcription
- Multi-level auto-attendant (IVR)
- Call queues and call monitoring
- Mobile/web apps
- One local phone number included
What Is the Zoom Phone US & Canada Unlimited Plan?
The US & Canada Unlimited plan at $15/user/month is Zoom’s standard plan for US-based teams. It removes per-minute billing and adds unlimited SMS/MMS—making it the most practical standalone option for small businesses with regular domestic calling needs. However it can’t quite stand up to other modern Zoom Phone alternatives in terms of international numbers, features, or integrations.
Key Features of the Zoom Phone US & Canada Unlimited Plan
- Unlimited domestic calling (US & Canada)
- Unlimited SMS & MMS
- All Metered plan features included
- Bring Your Own Carrier (BYOC) support
- Option to add unlimited calling to 19 countries for $10/month extra
What Is the Zoom Phone Global Select Plan?
The Global Select plan at $20/user/month is built for teams with an international presence. It gives you a standalone local number and unlimited domestic calling in one of 48 supported countries—replacing the need for a local on-site PBX in that region.
Key Features of the Zoom Phone Global Select Plan
- Local regulatory compliance managed by Zoom
- Standalone DID number in one selected country (48 countries available)
- Unlimited domestic calling within your chosen country
- Metered international calling to countries outside your selection
- Centralized admin portal for managing global teams
- All Unlimited plan features included
What Are the Zoom Phone Workplace Bundles?
For teams already using Zoom for meetings, the Workplace bundles combine phone, video, AI, and chat into a single subscription. Pro Plus starts at $18.33/user/month and Business Plus at $22.49/user/month (requires 10+ users, billed annually).
Key Features of the Zoom Phone Pro Plus Bundle
- Unlimited US & Canada calling
- Zoom Meetings (video conferencing)
- AI Companion: automatic call summaries and transcription
- Team chat and collaboration tools
- 10GB cloud storage for recordings and meeting data
Key Features of the Zoom Phone Business Plus Bundle
- All Pro Plus features included
- Salesforce CRM integration
- Single Sign-On (SSO) support
- Up to 300-participant Zoom Meetings
- Supports up to 250 users
What Add-Ons Does Zoom Phone Offer?
Zoom Phone uses a modular pricing model—base plans are just the starting point. Depending on your team’s needs, you may need one or more of the following add-ons to build a fully functional business phone system.
Zoom Phone Add-On Pricing Breakdown
- Zoom Phone Power Pack – $25/user/month: Unlocks real-time call center analytics, supervisor dashboards, and historical reporting. Required for any team running a contact center operation.
- Additional Phone Numbers – $5/month per number: Each plan includes one number per user. Extra lines for departments or campaigns are billed separately.
- Unlimited International Calling – $10/month: Adds flat-rate calling to 19 major business regions including the UK, Germany, and Japan. Available from the US & Canada Unlimited plan upward.
CloudTalk vs. Zoom Phone: A Clear Winner on Price and Performance
Zoom Phone’s entry price looks attractive, but the real cost adds up fast. The $10 Metered plan charges per call, the Power Pack for analytics costs an extra $25/user/month, and there’s no free trial on any plan. CloudTalk delivers a more complete call center solution with transparent pricing and a 14-day free trial included.
- True Cost of Ownership: Zoom Phone’s $10 base quickly climbs once you add call minutes, extra numbers, and analytics. CloudTalk starts at $25/user/month with more included out of the box.
- Global Reach Without the Gaps: CloudTalk provides local numbers in 160+ countries. Zoom Phone’s Global Select plan covers only one country per $20/user/month license.
- Premium Features in Every Tier: CloudTalk includes Skill-Based Routing, Workflow Automation, Click-to-Call, and campaign management in its core plans. Zoom Phone offers none of these without add-ons.
- Reliable Call Quality: CloudTalk’s 99.99% uptime and Tier-1 telecom partnerships ensure stronger global connections. Zoom Phone’s calling infrastructure is built around its conferencing product, not call centers.
- Free Trial: CloudTalk offers a 14-day free trial. Zoom Phone offers none.
Ready to stop paying for limitations? Start your 14-day free trial and see why 5,500+ businesses chose CloudTalk.
Short Overview of CloudTalk’s Plans and Pricing
CloudTalk has 4 pricing plans on offer, ranging in price from $25 to $49 per user/month, with a special exception for the custom pricing plan, which lets you tailor your solution to your unique business needs. Here’s a breakdown of CloudTalk’s plans:
- Starter: CloudTalk’s most basic plan, designed specifically for micro and small businesses. Easy to set up and easier to use, this plan offers small teams everything they need to kick off their call center operations.
Key Features: Click-to-Call, Voicemail, Call Flow Designer (CFD), Automatic Call Distribution (ACD)
Price: $25 per user/month - Essential: CloudTalk’s equivalent to Zoom Phone advanced plan, focused on growing SMBs and MMBs. This plan helps teams expand their inbound and outbound operations, automate processes, and improve experiences.
Key Features: SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Callback, Integrations + Open API
Price: $35 per user/month - Expert: CloudTalk’s feature-packed plan for growing MMBs and enterprises or any team that requires robust calling capabilities. This plan helps customer-facing departments streamline outreach and improve performance.
Key Features: Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, Call Monitoring
Price: $50 per user/month - Custom: CloudTalk’s ultimate plan for the most demanding of companies, tailored perfectly to their particular business needs. This plan allows you to do it all, from coordinating teams to conquering the world’s many markets.
Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support
Price: Varies based on features, number of users, etc.
CloudTalk Vs. Zoom Phone: Direct Comparison
| Starting Price: | $25 per user/month | $10 per user/month |
| Free Trial | 14 days | Not available |
| International Numbers | 160+ | 90+ |
| Click-to-Call | Available in all plans | Not available |
| Skill-Based Routing | From Essential ($29 per user/month) | Not available |
| Workflow Automation | From Essential ($29 per user/month) | Not available |
| Auto Dialer | Power & Smart from Expert ($49 per user/month) | Not available |
CloudTalk Vs. Zoom Phone: Key Takeaways
We can glean several insights based on our comparison between CloudTalk’s and Zoom’s VoIP cost. These include:
- Pricing: Both Zoom phone plans come at a lower price point than CloudTalk, although that comes at the cost of not offering a full call center solution.
- Features: While the Zoom Phone international calling service delivers a solid base of advanced features, it simply cannot compare to CloudTalk’s robust suite.
- Integrations: Although Zoom’s 5 integrations include very popular 3rd party software, CloudTalk’s ecosystem allows for a far more centralized experience.
- International Numbers: CloudTalk offers a significantly more extensive selection of international, toll-free, and local numbers for global growth and expansion.
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Zoom Phone Best Features
As we’ve discussed, Zoom’s packages are quite varied in terms of features and use cases. However, there are a few that rise above the rest. Based on online reviews and testimonials, Zoom Phone’s top 3 best features include:
- Bring Your Own Carrier (BYOC):
The Pro plan lets businesses save on costs by integrating their existing carriers, making Zoom Phone flexible and budget-friendly. - Advanced Call Handling:
Features like call monitoring, call transcription, and voicemail provide a comprehensive suite for call management and analysis. - Unlimited Domestic Calling:
The Global Select plan includes unlimited domestic calling within a selected country, perfect for businesses with local-focused operations.
Zoom Phone Pros & Cons
Based on everything discussed so far, we can make several conclusions regarding Ringover’s strongest and weakest aspects. These include:
- Low Entry Pricing: Starting at $8 per user/month, Zoom Phone Pro is one of the most affordable VoIP solutions available.
- Flexible Add-Ons: Offers AI features, additional numbers, and unlimited international calling for tailored scalability.
- Familiar Ecosystem: Easily integrates with other Zoom products like Zoom Meetings and Zoom Chat.
- Basic Features in Pro Plan: No standalone DID numbers, SMS, or unlimited domestic calling without upgrading to Global Select.
- No Free Trial: Unlike many competitors, Zoom Phone doesn’t offer a free trial to test its service.
- Missing Advanced Features: Lacks key tools like Skill-Based Routing, Smart Dialer, and campaign management found in alternatives.
The Choice for Superior Service Worldwide
While the Zoom Phone provides an affordable entry point for businesses into VoIP and call management, there is a reason why this provider is mainly known for its conference calling capabilities.
If all you’re looking for is a price-effective solution with base-line advanced features, Zoom Phone may be the choice for you. But if you care about creating exceptional inbound and outbound customer experiences around the world…
Then look no further than CloudTalk.
Top-rated. High-performing. Loved by teams.
When Customers Call You for Help, They Are Already Frustrated
When customers pick up the phone to call your company, it’s usually because they haven’t been able to resolve their issue on their own. 63% of people typically try to find solutions on a company’s website before calling. By the time they reach out to you, frustration is already part of the equation.
This is where phone extensions can make a big difference. Instead of forcing your customers to wait through endless transfers or navigate confusing menus, extensions give them a free pass to someone who can help them. You don’t want to pile up the stress of a frustrated customer.
A good phone extension system shows your customers you respect their time and care about solving their issues quickly. When you make it easy for them to get help, you turn what could have been a terrible experience into a positive one. That’s how you build loyalty and keep them coming back!
Sources:
- Exceed customer expectations and resolve cases faster
- 5 examples of bad customer service (and how to be great instead)
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