19. March 2021 Blog

The 6 best VOIP platforms to test in 2021

Which of the many available VoIP platforms to pick in 2021? Read our comparison of 6 platforms worth trying out in your business.

While the vast majority of businesses worldwide still have physical phone lines set up, they are slowly becoming a thing of the past. Getting a phone line infrastructure installed throughout your entire office is cumbersome, complicated, time-consuming, and expensive.

Another problem is that the company’s support or sales team is tied down to the office for making or answering calls, plus the capabilities of on-premises phone systems are pretty limited for modern times. 

To live up to growing customer expectations, companies are slowly starting to replace their regular phone lines with VoIP (voice over internet protocol) platforms, which forward calls using the internet rather than physical lines. While VoIP was invented several years ago, the quality of the calls was relatively low until recently, and it was deemed as being far too unreliable for businesses compared to traditional landlines.

Now though, not only is there no difference in the quality of the calls but VoIP also has several advantages compared to typical on-premises phone lines, such as the ability to take calls from any device that has internet access regardless of where an agent is located. 

But how to pick the best VoIP platform when there are so many of them on the market? We browsed the available VoIP systems and narrowed it down to the 6 best platforms in order to help you with comparing and picking the best tool for your company’s needs.

CloudTalk

CloudTalk is one of the top call center tools on Capterra, receiving the Best Ease of Use award thanks to numerous available features, an intuitive dashboard, and outstanding call quality. CloudTalk is a complex answer to all your business communications needs.Here’s what else you should know about it:

Rating:
4.7/5
         
 

Pricing: From $20 for the starter plan to $40 a month for the Expert plan, per user per month when paid annually. If needed, CloudTalk can also create a custom-made plan.

Features: Among the numerous features of CloudTalk is an option to send SMS messages, a call flow designer, IVR menu, Ring groups, and a VIP queue designer. 

Notable Feature: By using Emotion Analytics, agents can rate their callers’ mood by selecting from one of the five available emoticons.

Integrations: CloudTalk’s integration list is continuously growing. It can be integrated, for starters, with Zoho CRM, Intercom, Front, Live Agent, and Pipedrive. You can also use Zapier to connect more apps to CloudTalk.

Mobile app: Available for both IOS and Android.

Pros: Unlimited calls even in the Starter plan and phone numbers from 140 countries available in the app.

Cons:  The Salesforce integration is said to be complicated and difficult to use.

Free Trial: Yes, for 14 days.

Looking for a cloud-based call center software for sales & support teams? We've got you covered.

Nextiva

Nextiva’s app takes all communication channels - from voice and video to SMS, chats, and collaboration tools - and puts them into one place, so companies can have all the information they need to provide fantastic customer service. What more should you know about it?    

Rating:
4.1/5
         

Pricing: From $23 for the Essential plan to $67 for the Ultimate plan, per user per month when paid annually.

Features: Besides unlimited phone calls (only in North America, though), faxing, and video conferencing, Nextiva’s app has a team chat, advanced call routing and management, plus custom ringback and on hold music.

Notable feature: Nextiva’s conversational AI IVR allows callers to use spoken commands and explain their reason for calling rather than use a typical IVR menu. 

Integrations: Nextiva can be connected to popular business platforms such as Microsoft Dynamics, Salesforce, Zendesk, and Zoho, among others.

Mobile app: Available for both IOS and Android.

Pros: Great quality video and audio calls, plus very helpful support service.

Cons: Their pricing plan is a bit complicated, so you need to look around the relevant page to find accurate pricing for your specific business. Nextiva also doesn’t integrate with Zapier, which greatly limits your choices.

Free Trial: Yes, for 14 days.

RingCentral

RingCentral is a well-rounded VoIP platform that includes messaging, video conferencing, and a cloud phone service with over 50 features. Here’s what you should know about this VoIP platform: 

Rating:
4.2/5
         

Pricing: From $19.99 for its Essential plan to $49.99 for Ultimate, per person per month, when paid annually.

Features: RingCentral boasts having over 50 features, including an advanced IVR and ACD menu, voice menus in 10 different languages, and local/toll-free numbers. Within the US and Canada, there are also unlimited calls included.

Notable feature: The paid plans have an Omnichannel analytics feature with which you can search all voice and text messages for specific keywords, for example to gauge an agent’s customer service quality or analyze a caller’s mood.

Integrations: RingCentral has an extensive list of integrations from various categories, including Salesforce, Slack, Smart AI, Cloze, Hubspot, and Mailchimp. Not enough? You can use Zapier to integrate far more apps.

Mobile app: Available for both IOS and Android.

Pros: Over 200+ native integrations plus Zapier, which makes RingCentral the platform with the largest number of available integrations.

Cons: Most of the necessary features for businesses are available only in the higher plans, since the Essential one offers only 100 toll-free minutes, analytics features, and team messaging.             

Free Trial: Yes, for 14 days.

Vonage

Vonage was one of the first VoIP services with messaging, video, and data capabilities and multiple integrations, making it suitable for growing and large businesses. Compared to the other aforementioned systems, Vonage also offers regular PBX phones with VoIP capabilities to be bought on their website. Here’s an overview of the system’s features: 

Rating:
4.1/5
         

Pricing: From $19 for a basic plan to $34.99 for an advanced plan, per user per month. Medium and enterprise size companies can also call the company to ask for a custom plan.

Features: Vonage offers over 50 features in their platform, from a virtual receptionist and custom caller ID to business SMS, conference bridge with up to 30 participants, and spam calls shield.

Notable feature: The Vonage Visual Voicemail® add-on can immediately transcribe all voicemails to text and send the transcript to your email.

Integrations: Vonage can be connected to Slack, Salesforce, Zoho CRM ConnectWise, and Zendesk, plus Zapier integration is also available.

Mobile app: Available for both IOS and Android.

Pros: Great quality of all calls and a highly responsive support team.

Cons: Unlimited calls are only available for the US, Canada, and Mexico. The dashboard is said to be difficult to navigate for new users. 

Free Trial: Yes, for 14 days.

Avoxi

Another platform worth looking at is Avoxi, being in business ever since 2001. Their main selling points are over 50 features available, virtual phone numbers coming from 170 countries and also 30 days free trial - but that’s not all that this platform has to offer: 

Rating:
4.7/5
         
 

Pricing: Avoxi has only two pricing plans, from $19.99 for Contact plan to $39.99 for Enterprise plan, per user per month.

Features: To name just a few features out of the long list, Avoxi can offer automatic call distribution and time-based routing, unlimited concurrent calls, ring groups and CRM sync.

Notable feature: Through the Voicemail Transcription option feature, you can immediately get all voicemails noted down and sent to your email address, together with an audio recording of the call.

Integrations:  Avoxi can be integrated with leading CRM and Helpdesk systems like Active Campaign, Freshdesk, Helpscout, Hubspot and Microsoft Dynamics. The integrations are not available in the Contact plan though.

Mobile app: No.

Pros: One of the longest trial period out of VoIP systems offered on the market. 

Cons: The system capabilities are drastically lowered by low number of integrations, especially since you can only connect the system to your apps on the Enterprise app. 

Free Trial:  Yes, for 30 days.

CallHippo

Call Hippo is an intelligent virtual phone system for businesses that, among its various advantages, provides local and toll-free phone numbers for 50+ countries, plus has numerous available integrations. Here’s what you should know about it:

Rating:
4.1/5
         

Pricing: From $14 for the basic plan to $35, per user per month.

Features: CallHippo has a long list of useful features, from multilingual IVR and unique numbers for each department or agent to smart call forwarding and detailed call analytics.

Notable Feature: In CallHippo, agents can use the gamification feature to earn points for each of their daily completed tasks and win badges (from Sharpshooter to Ultimate Champion). 

Integrations: CallHippo can boast having over 90 integrations, from Pipedrive and Salesforce to Zendesk, Groove, and Shopify. There’s also an integration with Zapier if you need to add more apps to work with CallHippo.

Mobile app: Available for both IOS and Android.

Pros: A very long list of native integrations available plus Zapier, which makes it easy to connect CallHippo to your current systems and tools.

Cons: According to reviewers, the UI can be confusing for new users.

Free Trial: Only on request.

Conclusion:

It might not take long before VoIP platforms become the leading business choice of phone support for companies. With their incredible flexibility and scalability, plus many features that are not available or are very expensive for regular landlines, VoIP phone systems are the best option for companies that want to move with the times. Now that there is much more choice regarding affordable business telephone systems, and most of them offer a free trial to let you test the system in and out, you are sure to find a perfect fit for your company - maybe it will be our CloudTalkl?