The 10 VOIP platforms to test in 2024

Which of the many available VoIP platforms to pick in 2024? Read our comparison of the 10 platforms worth trying out in your business.

While the vast majority of businesses worldwide still have physical phone lines set up, they are slowly becoming a thing of the past. Getting a phone line infrastructure installed throughout your entire office is cumbersome, complicated, time-consuming, and expensive. 

Another problem is that the company’s support or sales team is tied down to the office for making or answering calls, plus the capabilities of on-premises phone systems are pretty limited for modern times. 

To live up to growing customer expectations, companies are slowly starting to replace their regular phone lines with VoIP (voice over internet protocol) platforms, which forward calls using the internet rather than physical lines. While VoIP was invented several years ago, the quality of the calls was relatively low until recently, and it was deemed as being far too unreliable for businesses compared to traditional landlines.

Now though, not only is there no difference in the quality of the calls, but VoIP also has several advantages compared to typical on-premises phone lines, such as the ability to take calls from any device that has internet access regardless of where an agent is located. 

But how to pick the best VoIP platform when there are so many of them on the market? We browsed the available VoIP systems and narrowed it down to the 10 best platforms in order to help you with comparing and picking the best tool for your company’s needs.

CloudTalk

CloudTalk is one of the top call center tools on Capterra, receiving the Best Ease of Use award thanks to numerous available features, an intuitive dashboard, and outstanding call quality. CloudTalk is a complex answer to all your business communications needs. Here’s what else you should know about it:

Rating:

Pricing: From $20 for the starter plan to $40 a month for the Expert plan, per user per month when paid annually. If needed, CloudTalk can also create a custom-made plan.

Features: Among the numerous features of CloudTalk is an option to send SMS messages, a call flow designer, an IVR menu, Ring groups, and a VIP queue designer. 

Notable Feature: By using Emotion Analytics, agents can rate their callers’ moods by selecting from one of the five available emoticons.

Integrations: CloudTalk’s integration list is continuously growing. It can be integrated, for starters, with Zoho CRM, Intercom, Front, Live Agent, and Pipedrive. You can also use Zapier to connect more apps to CloudTalk.

Mobile app: Available for both IOS and Android.

Pros: Unlimited calls even in the Starter plan and phone numbers from 140 countries available in the app.

Cons:  The Salesforce integration is said to be complicated and difficult to use.

Free Trial: Yes, for 14 days.

Nextiva

Nextiva’s app takes all communication channels – from voice and video to SMS, chats, and collaboration tools – and puts them into one place, so companies can have all the information they need to provide fantastic customer service. What more should you know about it?

Rating:

Pricing: From $23 for the Essential plan to $67 for the Ultimate plan, per user per month when paid annually.

Features: Besides unlimited phone calls (only in North America, though), faxing, and video conferencing, Nextiva’s app has a team chat, advanced call routing and management, plus custom ringback and on-hold music.

Notable feature: Nextiva’s conversational AI IVR allows callers to use spoken commands and explain their reason for calling rather than use a typical IVR menu. 

Integrations: Nextiva can be connected to popular business platforms such as Microsoft Dynamics, Salesforce, Zendesk, and Zoho, among others.

Mobile app: Available for both IOS and Android.

Pros: Great quality video and audio calls, plus very helpful support service.

Cons: Their pricing plan is a bit complicated, so you need to look around the relevant page to find accurate pricing for your specific business. Nextiva also doesn’t integrate with Zapier, which greatly limits your choices.

Free Trial: Yes, for 14 days.

RingCentral

RingCentral is a well-rounded VoIP platform that includes messaging, video conferencing, and a cloud phone service with over 50 features. Here’s what you should know about this VoIP platform: 

Rating:

Pricing: From $19.99 for its Essential plan to $49.99 for Ultimate, per person per month, when paid annually.

Features: RingCentral boasts over 50 features, including an advanced IVR and ACD menu, voice menus in 10 different languages, and local/toll-free numbers. Within the US and Canada, there are also unlimited calls included.

Notable feature: The paid plans have an Omnichannel analytics feature with which you can search all voice and text messages for specific keywords, for example, to gauge an agent’s customer service quality or analyze a caller’s mood.

Integrations: RingCentral has an extensive list of integrations from various categories, including Salesforce, Slack, Smart AI, Cloze, Hubspot, and Mailchimp. Not enough? You can use Zapier to integrate far more apps.

Mobile app: Available for both IOS and Android.

Pros: Over 200+ native integrations plus Zapier, which makes RingCentral the platform with the largest number of available integrations.

Cons: Most of the necessary features for businesses are available only in the higher plans since the Essential one offers only 100 toll-free minutes, analytics features, and team messaging.             

Free Trial: Yes, for 14 days.

Vonage

Vonage was one of the first VoIP services with messaging, video, and data capabilities and multiple integrations, making it suitable for growing and large businesses. Compared to the other aforementioned systems, Vonage also offers regular PBX phones with VoIP capabilities to be bought on their website. Here’s an overview of the system’s features: 

Rating:

Pricing: From $19 for a basic plan to $34.99 for an advanced plan, per user per month. Medium and enterprise-size companies can also call the company to ask for a custom plan.

Features: Vonage offers over 50 features in their platform, from a virtual receptionist and custom caller ID to business SMS, a conference bridge with up to 30 participants, and spam calls shield.

Notable feature: The Vonage Visual Voicemail® add-on can immediately transcribe all voicemails to text and send the transcript to your email.

Integrations: Vonage can be connected to Slack, Salesforce, Zoho CRM ConnectWise, and Zendesk, plus Zapier integration is also available.

Mobile app: Available for both IOS and Android.

Pros: Great quality of all calls and a highly responsive support team.

Cons: Unlimited calls are only available for the US, Canada, and Mexico. The dashboard is said to be difficult to navigate for new users. 

Free Trial: Yes, for 14 days.

Avoxi

Another platform worth looking at is Avoxi, being in business ever since 2001. Their main selling points are over 50 features available, virtual phone numbers coming from 170 countries, and also 30 day free trial – but that’s not all that this platform has to offer: 

Rating:

Pricing: Avoxi has only two pricing plans, from $19.99 for the Contact plan to $39.99 for the Enterprise plan per user per month.

Features: To name just a few features out of the long list, Avoxi can offer automatic call distribution and time-based routing, unlimited concurrent calls, ring groups, and CRM sync.

Notable feature: Through the Voicemail Transcription option feature, you can immediately get all voicemails noted down and sent to your email address, together with an audio recording of the call.

Integrations:  Avoxi can be integrated with leading CRM and Helpdesk systems like Active Campaign, Freshdesk, Helpscout, Hubspot, and Microsoft Dynamics. The integrations are not available in the Contact plan, though.

Mobile app: No.

Pros: One of the longest trial periods out of VoIP systems offered on the market. 

Cons: The system capabilities are drastically lowered by a low number of integrations, especially since you can only connect the system to your apps on the Enterprise app. 

Free Trial:  Yes, for 30 days

CallHippo

Call Hippo is an intelligent virtual phone system for businesses that, among its various advantages, provides local and toll-free phone numbers for 50+ countries, plus has numerous available integrations. Here’s what you should know about it:

Rating:

Pricing: From $14 for the basic plan to $35, per user per month.

Features: CallHippo has a long list of useful features, from multilingual IVR and unique numbers for each department or agent to smart call forwarding and detailed call analytics.

Notable Feature: In CallHippo, agents can use the gamification feature to earn points for each of their daily completed tasks and win badges (from Sharpshooter to Ultimate Champion). 

Integrations: CallHippo can boast having over 90 integrations, from Pipedrive and Salesforce to Zendesk, Groove, and Shopify. There’s also an integration with Zapier if you need to add more apps to work with CallHippo.

Mobile app: Available for both IOS and Android.

Pros: A very long list of native integrations available plus Zapier, which makes it easy to connect CallHippo to your current systems and tools.

Cons: According to reviewers, the UI can be confusing for new users.

Free Trial: Only on request.

Aircall

Aircall is an advanced calling solution used by 15,000+ clients. It’s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple candidates in a back-to-back queue and surface crucial contact information directly within the phone interface. 

Rating:

Pricing: Aircall offers two primary pricing plans: Essential for $30 per user/month and Professional for $50 per user/month. Users can also contact sales to discuss a custom plan that fits their business needs the best.

Features: Aircall offers 53 features and over 100 integrations. Its biggest highlights include Automatic Call Distribution, Call Monitoring, Call Transfer, Call Recording, and Call routing.

Notable Features: AirCall excels in automation and offers a great variety of popular integrations, including Intercom, Pipedrive, and Zapier.

Mobile App: Available for both IOS and Android.

Pros: Aircall excels when it comes to automation. The provider also features many useful integrations, including Intercom, Pipedrive, and Zapier. Furthermore, it offers Advanced automation tools, user-friendly apps, and reliable customer support

Cons: Aircall lacks some essential video-calling features. Webinar hosting and screen-sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration for users. 

Free Trial: Yes, 7 days.

Ringover

Ringover is a cloud-based phone system offering various features to enhance business communications, including call recording, IVR, and analytics. The software provides multichannel communication options, including voice, chat, and video.

Rating:

Pricing: Ringover offers two primary pricing plans: Smart for $19 per user/month and Power for $39 per user/month. Users can also contact sales to discuss an Enterprise plan that fits their business needs the best.

Features: Ringover offers 73 features and over 80 integrations. Its highlights include Call Recording, IVR System, Real-Time Monitoring, Multichannel Communication, Analytics and Reporting.

Notable Features: Ringover’s strengths include its wide coverage of 110 countries. The solution also helps reduce time-consuming manual logging by providing call activity automation and CRM data syncing. 

Mobile App: Available for both IOS and Android.

Pros: Ringover and its various third-party integrations are easy to set up and use. It offers 24/7 customer support, a mobile application for on-the-go business, and advanced reporting tools.

Cons: Ringover’s pricing plans can be expensive for small businesses, and its customer service can be slow to respond. Additionally, some users have reported issues with the software’s call quality and reliability.

Free Trial: Yes, 7 days.

Justcall

Justcall is a cloud phone system that provides businesses with a seamless calling experience. It’s a VoIP solution offering advanced features and tools for managing customer communications. The company was founded in 2016 and has grown to serve over 6,000 customers globally.

Rating:

Pricing: Justcall offers two primary pricing plans: Standard for $24 per user/month and Premium for $48 per user/month. Users can also contact sales to discuss a custom plan that fits their business needs the best.

Features: Justcall offers 75 features and 60 integrations. Its highlights include Automatic Call Distribution, Call Recording, Call Masking, International Phone Numbers, and Conference Calls.

Notable Features:

Mobile App: Available for both IOS and Android.

Pros: Justcall integrates with multiple CRM and helpdesk platforms, including HubSpot, Zendesk, and Freshdesk. It provides a dedicated mobile app for iOS and Android devices, offers local phone numbers in over 95 countries, and enables you to make calls from anywhere in the world.

Cons: Justcall doesn’t offer some of the more advanced features, such as auto-attendant, call tagging, or skill-based routing. Additionally, while it does offer some integrations with popular CRM platforms, it doesn’t offer as many as some other competitors.

Free Trial: Yes, 7 days.

8×8

8×8 is an evergreen telephony solution focusing on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations. There are many benefits 8×8 can offer its subscribers.

Rating:

Pricing: 8×8 offers three pricing plans: Express for $15 per user/month, X2 for $28, and X4 for $57 per user/month. Users can also contact sales to discuss the X6, X7, and X8 plans to discover which fits their business needs best.

Features: 8×8 offers 45 features and 65 integrations. Its highlights include Call Center Management, IVR, Contact Management, Analytics, and Call Monitoring.

Notable Features: 8×8 offers excellent solutions in terms of intelligent analytics for tracking large-scale business processes and comprehensive integrations with Salesforce, Slack, MS Teams, and more.

Mobile App: Available for both IOS and Android.

Pros: 8×8’s reporting system centralizes all data in a single place so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports. Furthermore, 8×8 users get unlimited calling to 40+ countries. 8×8 telephony software has a smart dialer, click-to-call, and call recording.

Cons: 8×8’s main limitations include unlimited calls in the Express Plan, which are only available in the US and Canada. SMS is also only available in the US. Users need to own an office where they want a local number. 

Free Trial: Yes, 7 days.

Conclusion:

It might not take long before VoIP platforms become the leading business choice of phone support for companies. With their incredible flexibility and scalability, plus many features that are not available or are very expensive for regular landlines, VoIP phone systems are the best option for companies that want to move with the times. Now that there is much more choice regarding affordable business telephone systems, and most of them offer a free trial to let you test the system in and out, you are sure to find a perfect fit for your company – maybe it will be our CloudTalk?