Is RingCentral worth the price?

Here's a more affordable solution. Try CloudTalk for FREE and see why 2,500+ SMBs choose us.

  • Get FREE custom onboarding
  • Set up in 5 minutes, use all you can for 2 weeks
  • No lock-in contracts, no credit cards required
  • Grow your team without being forced to upgrade plans
  • Enterprise features for as little as $20 per user. 24/7 Support
Aircall vs CloudTalk - Call center software
Thousands of companies shifted their call centers to CloudTalk and the number is growing

What does CloudTalk have that RingCentral doesn’t?

 
cloudtalk
RingCentral
Pricing
Starts at $20 per user. Get all the features you love in one place - for an SMB-friendly price of $20.
Starts at $29.99 per user. Too pricey. Cheaper options with similar or better quality are available.
Onboarding
Dedicated onboarding person and responsive, 24/7 support with live chat.
24/7 customer support and live chat.
Workflow automation
You get built-in workflow automation.
You need to pay for a third party app like Zapier to get workflow automations.
Missed calls
Automated callback and continuous redialing until the agent and customer are reconnected.
Sometimes, agents get no rings or call notifications so customers think their calls are being ignored.
IVR and flow designer
More advanced Smart IVR and flow designer lets you handle calls 40% faster.
Basic IVR and flow designer. Not much leeway for customization.
International numbers
140+ international numbers. Strong telco partnerships for better prices and call quality.
Limited locations of international phone numbers.
SMS pricing
Built-in SMS for SMBs on a budget.
Higher SMS pricing.
 

Comparison data is based on an analysis from Q2, 2021.


 

Here’s all the features you’ll have for a lower price

Smart IVR and Call Flow Designer
Automate call flow with prebuilt messages for your customers and save up to 40% of time.
Over 40+ integrations
Hubspot, Salesforce, Freshdesk, Intercom, Zendesk, Helpdesk, Pipedrive, Shopify, Zapier, and more. View all caller details merged into one clean space.
Built-in SMS
Text customers right from the CloudTalk dashboard. No extra apps and fees.
Predictive dialing
Automatically dial the next call in line.
Smart routing
Route calls to the right agent based on criteria.
Business hours
Set available time for calls, away messages, and auto redirect for off hours.
Real-time customer card
See client’s history of interactions, orders, chat, notes, and all other caller information.
Voicemails
Create personalized greetings or group messages.
Call recording
Automatically record calls and review performance anytime.
Automatic call backs
Automatically call back missed calls from customers until you are reconnected.
Automatic call recordings
Monitor and review calls in real time or after.
Call queueing
Create customized call queues based on predefined rules.
Call statistics and monitoring
Monitor your call center’s performance, productivity. Track Service Level. Wait Times. Agent Status, and more.
140+ international numbers
All data centers stress tested for reliability.
Local rates numbers
Allow customers from abroad to call you at standard local rates or free of charge.
Speech to text feature
Automate note taking to be more efficient.
 

Seamlessly integrate with over 40+ CRM,
ecommerce, helpdesk, and other systems

 

View all


Over 2,500 call centers and phone systems
are powered by CloudTalk

Watch how CloudTalk works

 


Why switch from RingCentral to CloudTalk?

 

Enterprise-level features for SMB friendly prices. We made CloudTalk so SMBs can launch enterprise-level call centers without breaking their budgets.

 

No minimum or maximum user limits on any plans. Add as many team members as you need without being forced to upgrade plans. You don’t need to pay more for growth!

 

Easier, faster setup. Set up in less than 5 minutes. No extra phone hardware, contracts, and setup fees.

 

Simpler interface. Confused with RingCentral’s interface? If you know Skype, you’ll understand CloudTalk!

 

Seamless integration with business tools you love. In just a few clicks, connect CloudTalk with tools like Zapier, HubSpot, and more.

 

Crystal clear calls.Through our strong network of telco partners globally, enjoy high-quality calls with guaranteed latency and minimal jitters.

 

Desktop notifications. Never miss a call. CloudTalk notifies you with incoming calls so you know who is calling.

 

Automatic callbacks. If you ever miss a call, CloudTalk will automatically call the customer back until you are successfully connected. No more missed opportunities.

 

Customizable workflow. Customize your workflow according to your business needs. You can insert steps like Interactive voice response (IVR), time-router, and many more.

 

Advanced call flow designer. Create call flows in a matter of minutes. Manage inbound calls coming to the call center step by step.

 

140+ international phone numbers. Instantly get international phone numbers from more than 140 countries.

 

See all customer data in one place and sync all their activities in your notes. Deliver quicker service and keep all data up-to-date with real-time synchronization.

 

 

Try CloudTalk for FREE


Even more reasons you’ll love CloudTalk

Here are three reasons to consider CloudTalk

Benefit - High Quality Calls
Responsive customer support
24/7 support responds on the same day. Dedicated to serving different time zones.
Benefit - Smart productivity features
More robust productivity features
Automate repetitive tasks, reduce call waiting time, and power up team efficiency.
Benefit - Analytics
More advanced analytics
Make business decisions based on solid data, not guesswork.

Real-time, 360° customer data in one clean dashboard

View customer notes in one clean dashboard so you’ll understand how to help. No more wasted time on manual entry or switching between different tabs.

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Realtime customer overview
CloudTalk IVR

Increase team efficiency with Smart IVR

Whether you have a team of 20 or 200, Smart IVR will make it easy to automatically route calls to the right agents based on your criteria.

Try CloudTalk IVR

Improve customer experience with real-time call tracking and analytics

Track call activity, agent status, service level, wait times, or customer sentiment to ensure your agents are meeting customer needs.

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CloudTalk Analytics for Call center
Integrate your active call center software with business tools

Efficient call transferring

Difficult call? It’s easy to get help and collaborate. If an agent gets stuck, easily transfer a call to someone who does. You can even have a quick chat first to get them up to speed!



Preferred remote call center software for SMBs in 2020

Based on SMB reviews across 6 independent platforms


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