Looking for a fair Ringcentral alternative?

In CloudTalk, we value each client. Besides 14 days free trial, we offer a 1on1 personalized demo with a customer success specialist. You don't have to pay before you try how our system works. No lock-in contracts. No credit cards are required.

We are sure that our user-friendly calling system will capture your heart. With 50+ advanced features, it offers more than just the basics.

Plans start at $25/month.

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Aircall vs CloudTalk - Call center software
Thousands of companies shifted their call centers to CloudTalk and the number is growing
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What does CloudTalk have that RingCentral doesn’t?

 
cloudtalk
RingCentral
Pricing
Starts at $25 per user, paid annually. Get all the features you love in one place - for an SMB-friendly price of $25.
Starts at $19.99 per user/month. Too pricey. Cheaper options with similar or better quality are available.
Workflow automation
You get built-in workflow automation.
You need to pay for a third-party app like Zapier to get workflow automation.
Missed calls
Automated callback and continuous redialing until the agent and customer are reconnected.
Sometimes, agents get no rings or call notifications so customers think their calls are being ignored.
IVR and flow designer
More advanced Smart IVR and flow designers let you handle calls 40% faster.
Advanced IVR and CFD are only available in the Advanced and Ultimate plan. The basic contact center plan only has standard IVR and CFD.
International numbers
140+ international numbers. Strong telco partnerships for better prices and call quality.
Additional international toll-free numbers 14.99 USD user/month.
SMS pricing
Built-in SMS for SMBs on a budget.
Higher SMS pricing.
 
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Comparison data is based on an analysis from Q4, 2021.

Benefits you shouldn't overlook

We chose to showcase what we are the most proud of.
These highlights make CloudTalk stand out from the competition.

First-class call quality

CloudTalk has established a strong network of telco partners across the globe. Enjoy crystal-clear calls with guaranteed latency and minimal jitter. Forget drop calls or other system glitches.

If a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time. Wave goodbye to jitter and latency.

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Integrate your call center software with business tools
Integrate your call center software with business tools

Reliable integrations

Make your job easier. Don't waste precious time by storing data separately into multiple softwares. Automate the process with seamless integrations.

CloudTalk gives you an opportunity to integrate with the most popular and reliable e-commerce, help desk or CRM systems.

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Seamlessly integrate with over 40+ CRM,
ecommerce, helpdesk, and other systems

 

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Top-class features

Though some tools were already mentioned, we have many more to offer.
Specifically 50+ of advanced features that will make your everyday calling easier.

Benefit - Best customer support
Call recording
CloudTalk automatically records all of your calls. You can listen to them directly from the browser. Anytime and anywhere.
Benefit - Transparent data
Call monitoring
Have a comprehensive overview of your phone calls anytime you need. Get information on your agents’ calls and optimize your customer service.
Benefit - High Quality Calls
Call tagging
Assign each call a self-made tag. This labeling will allow you to sort calls into categories and quickly identify what type of call it is.

Over 2,500 call centers and phone systems
are powered by CloudTalk

Read the latest customer stories →

Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

Eran Shust

CEO & Co-founder of Splitty Travel

Eran Shust
Read the story → Eran Shust CEO & Co-founder of Splitty Travel

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Yohann Bensadoun

Global Supply Growth at Glovo

Yohann Bensadoun
Read the story → Yohann Bensadoun Glovo

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

Jeremiah Curvers

Co-founder and CEO of Polysleep

Jeremiah Curvers
Read the story → Jeremiah Curvers Co-founder and CEO of Polysleep

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

Pavel Pribis

CEO of BoatAround

Pavel Pribis
Read the story → Pavel Pribis CEO of BoatAround

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

Frederico Lopes

Head of the Customer Service at DiscoverCars

Frederico Lopes
Read the story → Frederico Lopes Head of the Customer Service at DiscoverCars

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.

Pieter Vos

CEO of Rodeo

Pieter Vos
Read the story → Pieter Vos CEO of Rodeo

The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.

Radoslav Kasik

Founder and Chief Investment Officer at Finax

Radoslav Kasik
Read the story → Radoslav Kasik Finax

More benefits

 

Analytics: Track your performance directly in CloudTalk software. Follow complex statistics with a simple user interface. Gain straightforward information on your calls and agents. Use emotion analytics to easily track clients' mood.

 

Personalized greetings and music: Make your customer’s waiting experience more pleasant with customized hold music or individualized messages.

 

Customer service: Our team of professionals won't let you wait for weeks. You will always get your answer whenever you ask for it. We are always here to help.

Try CloudTalk for FREE

Watch how CloudTalk works

 

Preferred remote call center software for SMBs in 2020

Based on SMB reviews across 6 independent platforms

Capterra Call center review
         

4.5/5 - 224 reviews

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G2Crowd Call center review
         

4.2/5 - 321 reviews

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TrustPilot Call center review
         

4.1/5 - 225 reviews

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GetApp Call center review
         

4.5/5 - 224 reviews

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Better experience for your customers

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