Comparison data is based on an analysis from Q2, 2021.
.png)
Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.
Eran Shust
CEO & Co-founder of Splitty Travel
The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.
Yohann Bensadoun
Global Supply Growth at Glovo
Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.
Jeremiah Curvers
Co-founder and CEO of Polysleep
We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.
Pavel Pribis
CEO of BoatAround
CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.
Frederico Lopes
Head of the Customer Service at DiscoverCars
The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.
Pieter Vos
CEO of Rodeo
The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.
Radoslav Kasik
Founder and Chief Investment Officer at Finax
Enterprise-level features for SMB friendly prices. We made CloudTalk so SMBs can launch enterprise-level call centers without breaking their budgets.
No minimum or maximum user limits on any plans. Add as many team members as you need without being forced to upgrade plans. You don’t need to pay more for growth!
Easier, faster setup. Set up in less than 5 minutes. No extra phone hardware, contracts, and setup fees.
Simpler interface. Confused with RingCentral’s interface? If you know Skype, you’ll understand CloudTalk!
Seamless integration with business tools you love. In just a few clicks, connect CloudTalk with tools like Zapier, HubSpot, and more.
Crystal clear calls.Through our strong network of telco partners globally, enjoy high-quality calls with guaranteed latency and minimal jitters.
Desktop notifications. Never miss a call. CloudTalk notifies you with incoming calls so you know who is calling.
Automatic callbacks. If you ever miss a call, CloudTalk will automatically call the customer back until you are successfully connected. No more missed opportunities.
Customizable workflow. Customize your workflow according to your business needs. You can insert steps like Interactive voice response (IVR), time-router, and many more.
Advanced call flow designer. Create call flows in a matter of minutes. Manage inbound calls coming to the call center step by step.
140+ international phone numbers. Instantly get international phone numbers from more than 140 countries.
See all customer data in one place and sync all their activities in your notes. Deliver quicker service and keep all data up-to-date with real-time synchronization.
Here are three reasons to consider CloudTalk
Whether you have a team of 20 or 200, Smart IVR will make it easy to automatically route calls to the right agents based on your criteria.
Try CloudTalk IVRDifficult call? It’s easy to get help and collaborate. If an agent gets stuck, easily transfer a call to someone who does. You can even have a quick chat first to get them up to speed!
Based on SMB reviews across 6 independent platforms
Fill in the form and experience cloud-based contact center for innovative businesses by yourself. Be the company your customers want you to be. Set up takes just 5 minutes.
