TL;DR
I’ve analyzed dozens of softphone applications for Windows, so you can skip the guesswork and choose the one that fits your team, workflow, and budget.
Here is the list of the 16 best softphone apps for Windows 2025:
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01
CloudTalk – Best Softphone App for Windows for Smart Routing
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02
Zoiper – Best for Free & Flexible SIP Calling
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03
3CX – Best for Teams Using the 3CX System
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04
Dialpad – Best for AI-Powered Sales & Support
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05
RingCentral – Best for Global Unified Communications
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06
Nextiva – Best for Multi-Channel SMB Collaboration
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07
GoTo Connect – Best for Voice + Video + Messaging Suites
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08
8×8 – Best for Enterprise-Scale VoIP Solutions
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09
Zoom Phone – Best for Teams Already on Zoom
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10
Grasshopper – Best for Freelancers in US & Canada
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11
Zoho Voice – Best for Zoho-Centric Organizations
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12
Aircall – Best for Integration-Heavy Sales/Support Teams
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13
Bria (CounterPath) – Best for SIP-Based Custom VoIP Needs
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14
Linphone – Best for Open-Source, SIP-Compliant Environments
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15
MicroSIP – Best for Free, No-Frills VoIP Calling
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16
Freshdesk Contact Center – Best for Omnichannel Support Teams
What Is a Softphone App?
A softphone is a software application that lets you make and receive calls, send SMS, manage voicemail, and handle other forms of communication over the internet—no SIM card or desk phone required. Instead, it works through your PC, laptop, or mobile device. A softphone app for Windows is optimized for desktop and laptop usage, offering a seamless alternative to traditional phones.
Recommended Article
How We Chose the Best Softphone Software for Windows
At CloudTalk, our goal is to help businesses—especially SMBs—choose the right tools to power their communication. We know the world of softphone software can be overwhelming, especially when balancing cost, features, and ease of use. That’s why we dig deep, so you don’t have to.
Our team has reviewed over 200 business software tools, including dozens of softphone solutions for Windows. We’ve analyzed more than 5,500 verified user reviews from platforms like like G2, Capterra, TrustRadius, and Gartner, alongside real-world feedback from forums, Reddit, and Quora.
Every pick in this guide is backed by hands-on research and real user sentiment—giving you clear, unbiased insights to help you find the best fit for your business.
In the past year alone, we’ve published over 1,000 software reviews—each written by humans, not bots, with one goal in mind: helping teams communicate better, faster, and smarter.
Learn how we keep our content integrity and our software review methodology.
Softphone Apps for Windows: Quick Comparison Table
Here’s a quick side-by-side comparison of the top softphone apps for Windows in 2025:
| Name | Starting Price | Top Features | Needs Additional Software? | Best For |
|---|---|---|---|---|
| CloudTalk | $19/user/month (NAM & LATAM) or $25/user/month | Sales Dialer, AI Conversation Intelligence, Smart Routing, Real-Time Analytics | No | SMBs scaling support/sales teams needing global reach |
| Zoiper | $60 (one-time) | SIP/IAX support, call recording, encryption, CRM integrations | Yes (VoIP/PBX) | Solo users or SMBs needing a free/low-cost SIP client |
| 3CX | $305/year | Windows-native client, advanced call control, CRM & Microsoft 365 integration | Yes (3CX System) | Businesses using or planning 3CX unified communication suite |
| Dialpad | $15/user/month | AI transcription, voicemail-to-text, call coaching | No | Teams seeking all-in-one UCaaS with AI features |
| RingCentral | $20/user/month | Team messaging, faxing, live voicemail, global reach | No | Enterprises needing a full UCaaS with deep integrations |
| Nextiva | $15/user/month | Call flip, voicemail-to-email, auto-attendant | No | SMBs wanting multichannel communication (voice, chat, social, etc.) |
| GoTo Connect | Quote-based | VoIP, SMS, video meetings, call routing | No | Businesses seeking bundled VoIP + video + messaging |
| 8×8 | Quote-based | Global calling, analytics, contact center tools | No | Large organizations needing scalable, feature-rich comms suite |
| Zoom Phone | $15/user/month | Call logs, call flip, native Zoom integration | No | Zoom users wanting a business VoIP add-on |
| Grasshopper | $14/user/month | Custom greetings, call routing, voicemail transcription | No | Freelancers and small teams in US/Canada |
| Zoho Voice | $34/user/month | Zoho CRM integration, AI call summaries, IVR | No | Zoho ecosystem users needing embedded telephony |
| Aircall | $30/user/month | Shared inbox, IVR, call recording, CRM integrations | No | Sales and support teams needing robust CRM integration |
| Bria (CounterPath) | $2.95/month | SIP client, call recording, team presence, multi-platform support | Yes (VoIP/SIP provider) | Businesses needing high-quality SIP softphone |
| Linphone | Free | Open-source SIP softphone, encryption, video calling | Yes (SIP provider) | Privacy-focused or self-hosted teams |
| MicroSIP | Free | Lightweight SIP client, TLS/SRTP encryption, multi-account | Yes (SIP provider) | Cost-conscious Windows users needing a minimal SIP client |
| Freshdesk CC | Free | Omnichannel inbox, AI routing, CRM integration, real-time analytics | No | Support/sales teams needing integrated omnichannel platform |
The 16 Best Softphone Apps for Windows in 2025
Below, you’ll find a detailed breakdown of each Windows softphone—what makes them stand out, what they’re best for, and what real users are saying—so you can choose the right fit for your team.
#1 CloudTalk
CloudTalk is the best softphone software for Windows—trusted by 4,000+ SMBs for its ease of use, AI capabilities, and seamless desktop experience. With over 1,800 verified user reviews and 178 badges on G2, including “Leader for VoIP” and “Easiest Setup,” CloudTalk consistently ranks as a user favorite for Windows-based calling.
Best For
SMBs looking to boost call efficiency, scale global teams, and centralize communication from one Windows-based softphone system.
Key Features
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AI Sales Dialer including power, smart, and parallel dialing modes
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Call Recordings, Call Summaries, and Sentiment Analysis for smarter coaching (AI Conversation Intelligence)
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Smart Call Routing that directs calls based on caller data, skills, or availability.
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Live Analytics that monitor agent activity and performance in real time
Integrations
CloudTalk offers over 35 native integrations, including Salesforce, HubSpot, Zendesk, Pipedrive, Intercom, Zoho, and more—making it easy to sync your workflows across tools.
| Pros | Cons |
|---|---|
| Excellent call quality | No built-in video calling |
| Global coverage in 160+ countries | No chat features |
| Easy to set up and scale | No social media integrations |
Customer Service
24/7 support available through email, live chat, and phone.
G2 Rating
4.4/5 (Based on 1,800+ reviews)
What Users Are Saying
“The app is easy to use and quick to understand. Also, offers a wide range of functions, i.e., AI summary, recording, number switching, call analytics, accounts, and more.”
Pricing
CloudTalk offers four flexible pricing plans:
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Lite (19/user/month]): Only available in NAM & LATAM
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Starter (25/user/month])
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Essential (29/user/month)
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Expert (49/user/month)
#2 Zoiper
Zoiper is a versatile softphone for Windows that supports SIP and IAX protocols and works across desktops, laptops, and mobile devices. It offers internet calling for PC, SMS/instant messaging, and video functionality all within one app.
Best For
Small‑to‑mid‑sized teams or solo users seeking a plug‑and‑play softphone with a free tier and solid compatibility with existing VoIP/PBX setups.
Key Features
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Supports both SIP and IAX VoIP protocols for versatile connectivity
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Call transfer, call waiting, and conference calls
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Call recording capability
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Secure calls with encryption methods such as ZRTP and TLS
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Click-to-dial integration with CRM, Outlook, and email clients
Integrations
Zoiper includes multiple integrations, like Outlook (2007, 2010, 2013 for 32 and 64-bit Windows) integration and contact sync, Thunderbird email client integration, and browsers such as Internet Explorer, Firefox, Chrome, and Safari with click-to-dial support.
| Pros | Cons |
|---|---|
| Free version available + low cost for upgrade | Some advanced features only in paid versions |
| Easy to install and supports multiple platforms | UI is reported as dated by some users |
| Strong protocol support (SIP/IAX) for flexibility | Video and mobile performance can be inconsistent (Capterra) |
Customer Service
Support hours for direct customer assistance are generally Monday to Friday, between 09:30 and 18:00 CET, and requests are usually handled within one business day via their ticket system.
G2 Rating
4.4/5 (Based on 52 reviews)
What Users Are Saying
“It’s a fantastic way to communicate with clients in your industry, offering lots of useful in-app commands (e.g., accessing voicemails). However, I’m unable to place customers or colleagues on hold during calls.”
Pricing
One-time license: ≥ $60
#3 3CX
3CX is a softphone for PC that lets you make and receive VoIP calls directly from your Windows computer. It connects easily with the full 3CX phone system and includes features like call transfer, call recording, contact syncing, and CRM integration.
Best For
Businesses seeking a Windows‑friendly softphone that’s part of a larger unified‑communications suite—especially where call centre features, messaging, and desktop integration matter.
Key Features
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Real-time call notifications with an intuitive interface
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Comprehensive call control, including making calls, placing on hold, muting, and blind
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Support for chat notifications, quick replies, and advanced call forwarding rules
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“Focus on Incoming Calls” feature to ensure calls are never missed
Integrations
Supports over 14 integrations, including Microsoft 365, Salesforce, and a selection of CRM tools. Integration support is more limited compared to other providers.
| Pros | Cons |
|---|---|
| Seamless integration with 3CX system | Fewer third-party integrations |
| Windows-native performance | Simultaneous call model adds complexity when expanding |
| Easy call management from the desktop | Less suitable for teams without IT support |
Customer Service
Primarily through email and online ticketing, with support tickets typically processed within 48 hours during office hours. There is no 24/7 dedicated support hotline.
G2 Rating
4.4/5 (Based on 513 reviews)
What Users Are Saying
“3CX is extremely user-friendly and offers great flexibility for both remote and on-site communication. And the mobile app works, but it would benefit from greater stability and responsiveness, particularly when the internet connection is weak.”
Pricing
3CX offers three pricing plans:
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Pro Plan – Starts at $305/year (4 simultaneous calls)
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Enterprise Plan – From $575/year (8 simultaneous calls)
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Hosting – From $250 (4 simultaneous calls)
#4 Dialpad
Dialpad is a modern business communications platform with a built-in softphone for Windows. It unifies voice, messaging, and meetings in a single app powered by AI for call transcriptions and real-time coaching.
Best For
Small to mid-sized teams needing AI-driven contact center and unified communication solutions for improved customer engagement and sales performance.
Key Features
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AI-powered call transcription and sentiment analysis
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Voice, video, and team messaging in one interface
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Call routing, voicemail transcription, and call recording
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Real-time call coaching and analytics
Integrations
Offers 10+ native integrations including Salesforce, HubSpot, Zendesk, and Google Workspace.
| Pros | Cons |
|---|---|
| Unified communication in one app | Lower entry-level costs hide key features behind add-ons |
| Real-time AI features | Provides numbers in only 25+ countries, far fewer than alternatives |
| Native integrations | Some users report occasional call drops |
Customer Service
Standard support is limited to email and live chat. Phone support is available only on Pro and Enterprise plans.
G2 Rating
4.4/5 (Based on 3,936+ reviews)
What Users Are Saying
“There are many things to like about this service, such as pps for iOS, Android and Windows environments. However, it does require quite a bit of a learning curve for the Admin to take in to become fully proficient with everything.”
Pricing
Dialpad offers three pricing options:
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Standard – $15/user/month (billed annually)
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Pro – $25/user/month (billed annually)
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Enterprise – Custom pricing
#5 RingCentral
RingCentral offers a full‑featured desktop softphone for Windows as part of its RingEX business‑phone system—letting you make and receive VoIP calls, SMS/MMS, team chats and video meetings from one desktop app.
Best For
Businesses that want a unified communications platform (UCaaS) built around desktop calling, team collaboration, and global reach.
Key Features
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Integrated team messaging, SMS texting, and fax capabilities within the desktop app
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User presence indicators showing availability status (online, busy, in meeting)
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Shared contact directory accessible from the app
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Ability to listen to voicemails live and intervene to pick up calls
Integrations
RingCentral offers over 500 native app integrations, like Microsoft Teams, Salesforce, HubSpot, and many more.
| Pros | Cons |
|---|---|
| All-in-one desktop softphone, messaging, and video app | Some users report inconsistent call quality or dropped calls |
| Strong global feature set and enterprise readiness | Some advanced features only available on higher tiers or via add-ons |
| Massive integration ecosystem and AI tools | Users report long wait times and unhelpful responses from thes upport team |
Customer Service
Offers 24/7 support after hours in English, while general customer service is available during regular business hours.
G2 Rating
4/5 (Based on 163 reviews)
What Users Are Saying
“The interface is straightforward and user-friendly. We liked the desktop app, as well as the phone app. Still, they require more hardware than its competitors.”
Pricing
RingCentral offers three pricing plans:
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Core Plan: $20/user/month
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Advanced Plan: $25/user/month
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Ultra Plan: $35/user/month
#6 Nextiva
Nextiva is a VoIP business phone solution that includes a native Windows softphone, offering voice, messaging, and video capabilities. It’s designed to centralize communications and improve team collaboration, especially for remote and hybrid environments.
Best For
Small to medium-sized businesses that prioritize seamless communication via voice, video, chat, social media, and email channels.
Key Features
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SMS/MMS messaging directly from the softphone
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Visual voicemail and voicemail-to-email transcription
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Call forwarding, call flip (move calls between devices), and call recording
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Auto attendant with multi-level call routing and customizable greetings
Integrations
Nextiva offers over 26 integrations including Microsoft 365 and Google accounts, and popular CRM systems such as Salesforce, HubSpot, Zoho, and Zendesk.
| Pros | Cons |
|---|---|
| Intuitive Windows interface | Many key features require costly upgrades |
| Strong uptime and reliability | Limited international phone number support (Only US & CA) |
| Unified communications in one platform | Complex setup according to some users |
Customer Service
Nextiva offers 24/7 phone support, while live chat is limited to business hours. Customers can also get help via email and an online support portal.
G2 Rating
4.5/5 (Based on 3,436 reviews)
What Users Are Saying
“NextivaONE Windows app works as advertised 99% of the time, and support resolves issues quickly. However, the iOS app is still quite buggy.”
Pricing
Nextiva offers three pricing options:
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Core: $15/user/month
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Enage: $25/user/month
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Power Suite CX: $75/user/month
#7 GoTo Connect
GoTo Connect is a unified communications solution that combines VoIP phone systems, video conferencing, and messaging. It allows users to make and receive calls, chat, text, and set up video meetings.
Best For
Small to midsize businesses needing a unified communication tool with voice, video, and messaging in one platform.
Key Features
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VoIP calling with unlimited domestic calls
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Video conferencing and screen sharing
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SMS, team messaging, and faxing capabilities
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Auto-attendant and call routing
Integrations
GoTo Connect offers integrations with over 86 popular CRM and help desk platforms, including Salesforce, Microsoft Dynamics, HubSpot, Zendesk, Zoho, and Freshdesk.
Customer Service
GoTo Connect provides support mainly through online ticket forms and its community forum, with no clear indication of 24/7 availability.
G2 Rating
4.4/5 (Based on 1,364 reviews)
What Users Are Saying
“It’s very easy to manage the PBX—we handled everything with minimal training. My only issue is the Windows desktop app lacks features for call center users.”
Pricing
GoTo Connect uses a quote-based pricing model, meaning exact costs depend on your business needs and are provided upon request.
#8 8×8
8×8 s a cloud‑based communications and VoIP provider that combines business phone service, video conferencing, team chat, SMS/MMS, and contact‑center capabilities in a unified platform. Its softphone app for Windows is primarily offered through its “8×8 Work for Desktop” application.
Best For
Large organizations that need a flexible, all-in-one communications solution with global reach and support for remote/hybrid work.
Key Features
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Voice and video calling with call forwarding, call recording, and voicemail management.
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Instant messaging and team collaboration via chat rooms and group messaging.
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Meeting capabilities with video conferencing, screen sharing, and virtual backgrounds.
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Fax sending and receiving within the app.
Integrations
8×8 Work for Desktop offers integrations with major business applications like Salesforce, Microsoft Outlook (Click to Call and Meetings), and Zendesk.
| Pros | Cons |
|---|---|
| Comprehensive all‑in‑one: voice, video, chat, SMS, contact‑center functionality | Setup and configuration can be complex for smaller teams. (Forbes) |
| Global reach and flexible plans; good for distributed/remote teams | Pricing structure and full cost unclear; quote‑based model. |
| Rich feature set (PBX, analytics, contact‑center tools, video conferencing, etc.) | Can become costly when scaling up or adding advanced contact‑center features. |
Customer Service
8×8 offers 24/7 support through email, phone, live chat support and training/tickets depending on the plan.
G2 Rating
4.1/5 (Based on 223 reviews)
What Users Are Saying
“I appreciate 8×8’s cross-platform accessibility—on desktop, it runs smoothly via web browser, while on mobile, it offers a dedicated app for reliable, on-the-go communication. Still, in my case, I needed to use two accounts for two different companies.”
Pricing
8×8 uses a quote-based pricing model.
#9 Zoom Phone
Zoom Phone is the cloud‑based VoIP / business phone offering from Zoom, designed to provide business calling, SMS, voicemail, call routing and softphone functionality—integrated with Zoom’s desktop, mobile, and web applications.
Best For
Small to medium-sized companies or teams already using Zoom for meetings/chat who want a simple, affordable way to add business telephony without switching platforms.
Key Features
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Call recording + voicemail transcription + call logs and history accessible in app
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Seamless integration with Zoom Meetings
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Device switching and call flip to move calls between desktop and mobile
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Call transfers, call forwarding, call flip, and call whisper
Integrations
Zoom Phone integrates natively with 5+ native integrations, especially those already used alongside Zoom Meetings.
| Pros | Cons |
|---|---|
| Affordable entry-level pricing—accessible for small teams | Toll-free and virtual numbers supported in limited countries. |
| Convenient all‑in‑one for teams already using Zoom | Integration stack is narrow—some key CRMs and helpdesks are missing or limited. |
| Easy to set up and use—intuitive interface consistent with Zoom ecosystem | Reviews describe slow or unresponsive support |
Customer Service
Zoom Phone offers a Knowledge Base and Help Center for all users. Live phone support is only available with a paid Premier Support plan.
G2 Rating
4.6/5 (Based on 2,525 reviews)
What Users Are Saying
“The ease of access and compatibility across platforms is great. I had no issues inviting others to join meetings, whether on Android, iPhone, or Windows. However, Zoom is highly dependent on a strong internet connection, which can be challenging in remote areas.”
Pricing
Zoom Phone offers three pricing options:
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US & Canada Unlimited: $15/user/month
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Pro Plus: $18.33/user/month
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Business Plus: $22.49/user/month
#10 Grasshopper
Grasshopper combines ease of use with essential business phone features in a cloud-based system. Its Windows softphone app supports seamless call management, including features like call forwarding, voicemail transcription, and custom greetings.
Best For
Solopreneurs, freelancers, or small teams in the US and Canada that need a light, flexible virtual phone system.
Key Features
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Unlimited calling and texting with your business number
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Voicemail transcription sent via email
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Custom greetings and virtual phone extensions that route callers to the right person
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Call forwarding and simultaneous ringing on multiple devices
Integrations
Grasshopper offers very limited integrations. The only known integration allows call forwarding to Skype and Google Voice.
| Pros | Cons |
|---|---|
| Affordable entry‑level pricing for solo users or small teams | Service restricted to US and Canada markets |
| Unlimited extensions & users under many plans | Lacks direct integration with major CRM/business tools |
| No technical expertise required, quick deployment | Basic reporting without advanced call analytics or insights |
Customer Service
According to vendor’s site, Grasshopper claims to offer 24/7 customer support.
G2 Rating
3.9/5 (Based on 154 reviews)
What Users Are Saying
“I love that it’s ser-friendly (easy to navigate) and being able to use it both on my desktop and phone. Still, the desktop interface seems slow at times.”
Pricing
Grasshopper offers three pricing options:
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True Solo: $14/user/month
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Solo Plus: $25/user/month
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Small Business: $80/user/month
#11 Zoho Voice
Zoho Voice is a cloud-based VoIP phone system fully integrated with Zoho CRM and other Zoho apps. Its softphone app for Windoes exposes real‑time and historical call metrics plus features like click‑to‑call from Zoho apps, which is attractive for teams already living in Zoho.
Best For
Companies that already use other Zoho CRM / Zoho Desk / Zoho One apps (or plan to), and want to integrate telephony directly within the same ecosystem.
Key Features
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Seamless integration with Zoho CRM and Desk
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Core telephony functions like IVR, call queues, call forwarding, and transfer
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AI-powered call intelligence with transcription, sentiment analysis, and call summaries
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Customizable audio for IVR and voicemail, call disposition tracking, and feedback rating
Integrations
Zoho Voice integrates natively with other Zoho applications: Zoho CRM, Zoho Desk, Zoho Recruit, Zoho Bigin, and more.
| Pros | Cons |
|---|---|
| Tight integration with the Zoho ecosystem—good if you already use Zoho apps | Limited integrations with other CRM and helpdesk tools |
| Multi‑device support: browser, desktop, mobile—useful for remote / hybrid teams | Some advanced features only available under high-tier plans |
| Flexible pricing & licensing | Users report connection issues with Zoho Voice |
Customer Service
Zoho Voice support channels include phone, email, live chat, and a 24/7 self-service help center with articles and community forums.
G2 Rating
4.2/5 (Based on 17 reviews)
What Users Are Saying
“It was easy to install for a call scheduled on short notice—simple to use with no complicated logins. However, requiring an app download to join instead of just using a browser link is a drawback.”
Pricing
Zoho Voice offers three pricing plans:
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Basic: $34/user/month
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Standard: $49/user/month
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Contact Center: $74/user/month
#12 Aircall
Aircall is a cloud-based softphone app that enables internet-based voice communication with features like customizable call routing, AI-powered call transcription, and seamless integration with over popular business tools.
Best For
Small to medium businesses, sales teams, or support centers, especially those needing flexible call routing, CRM & help‑desk integrations and remote/hybrid work setups.
Key Features
-
Call management: auto‑attendant / IVR, call routing & queuing, and ring groups
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Voicemail, call recording, call logs & history
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Shared call inbox (shared workspace for team calls), contact and call data shared
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AI-powered call transcription, call recording, and AI-generated call summaries
Integrations
Supports 100+ platforms, including major CRMs and helpdesk tools (e.g, Salesforce, HubSpot, Zendesk, plus APIs & webhooks for custom integrations).
| Pros | Cons |
|---|---|
| Easy to scale—add users and phone numbers as needed | Pricing is relatively high per user compared to simpler VoIP solutions |
| Strong integration ecosystem | Requires a minimum number of users (often 3 or more) to start |
| Hassle-free setup and configuration | Call quality is a concern in user reviews |
Customer Service
Aircall advertises offering 24/7 global support and a 7/7 VIP hotline support service with exclusive to Enterprise customers in Europe.
G2 Rating
4.4/5 (Based on 1,429 reviews)
What Users Are Saying
“The desktop application is easy to use and works well. Call quality has been awesome. Still, I wish all new calls, even the ones that I answer, would go to my Aircall app To-Do calls, and not be automatically archived to history.”
Pricing
Aircall offers three pricing options:
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Essential: $30/user/month
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Professional: $50/user/month
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Custom: Quote-based pricing
#13 Bria (CounterPath)
CounterPath is best known for its Bria softphone, a SIP softphone for Windows that supports voice/video calls, messaging, and presence—designed to connect with any VoIP or PBX system. Designed for desktops and mobile devices, it works as a client to connect to existing VoIP or PBX providers.
Best For
Teams or businesses that already have a VoIP or SIP provider and want a high-quality, flexible softphone solution for unified communications across devices.
Key Features
-
Voice and video calls, SMS/MMS messaging, presence indicators
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SIP compatibility with most IP PBX and VoIP platforms
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Advanced call handling: call recording, call transfer, conferencing, auto-answer
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Contact syncing (Outlook, Google, etc.) and multi-account support
Integrations
Bria offers extensive integrations primarily with telecom infrastructure and major CRM systems, such as Microsoft Dynamics, SAP, Zoho, and Salesforce, through partner-developed integrations.
| Pros | Cons |
|---|---|
| Works with virtually any SIP-compatible VoIP or PBX provider | Not a complete VoIP service—requires an external SIP/VoIP provider |
| Multi-platform: desktop and mobile softphone with advanced features | Some setup knowledge required (SIP configuration, server details) |
| Bria Teams allows internal calling/chat without a full PBX | Lacks built-in integrations with mainstream CRM/helpdesk platforms |
Customer Service
CounterPath primarily provides support through their help center, FAQs, and email support, without clear indication of around-the-clock availability.
G2 Rating
4.4/5 (Based on 65 reviews)
What Users Are Saying
“The layout of the desktop app is very minimal and easy to navigate. And from an admin perspective its easy to setup the users on the back end and just share the team with them. However, the mobile app does not work well with your notifications.”
Pricing
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Bria Solo: $2.95/month
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Bria Teams: $4.95/month
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Enterprise: Quote-based
#14 Linphone
Linphone is an open-source software app that works as a VoIP softphone for Windows and SIP client. It allows users to make audio and video calls, send instant messages, and hold video conferences over the internet.
Best For
SMBs that want a cost‑effective, flexible VoIP solution, or organizations that prefer open‑source tools and want to integrate or self‑host their telephony infrastructure.
Key Features
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Secure authentication methods and strong end-to-end encryption
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Push notifications for always-reachable Linphone accounts
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Modern and intuitive user interface designed
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Advanced group messaging and videoconferencing features
Integrations
Linphone doesn’t offer built-in CRM or helpdesk integrations. Instead, it’s designed to work with any SIP-compatible VoIP service or PBX.
| Pros | Cons |
|---|---|
| Free and open‑source—no licensing costs for the softphone itself | Doesn’t include a hosted PBX or telephone service; you need a SIP provider or server to make external calls |
| Cross-platform, works on desktop & mobile | Configuration (SIP settings, codecs, server details) can be technical and requires some knowledge |
| Strong privacy and security thanks to encryption support | Quality and reliability depend heavily on the internet connection and the provider setup |
Customer Service
Support from the Linphone team and developers is provided mainly through community mailing lists, forums, and GitHub, where users can ask questions and report bugs.
G2 Rating
4.4/5 (Based on 15 reviews)
What Users Are Saying
“Auto call recording, the phone app for desktop and mobile, and real-time visibility of colleagues’ call status are great. However, SMS character limits are restrictive.”
Pricing
-
For individual users: Free
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For businesses and commercial use: Contact sales for pricing details
#15 MicroSIP
MicroSIP is a free, open-source SIP softphone for Windows that allows voice and video calls over the internet using the SIP protocol. It’s known for being lightweight, portable, and easy to configure with any SIP-compliant VoIP service or PBX.
Best For
Small businesses, startups, and call centers that need a simple, cost-effective VoIP communication solution with essential features.
Key Features
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Instant messaging and text messaging capabilities, alongside voice calls
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Secure communications with TLS and SRTP encryption protocols
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Support for multiple SIP accounts and integration with various VoIP providers
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Call management features such as call forwarding, call transfer, and call hold
Integrations
MicroSIP doesn’t include built-in integrations with CRMs or help desk tools. Instead, it works with any SIP-based VoIP system thanks to its strong SIP compatibility.
| Pros | Cons |
|---|---|
| Free and open-source | Windows only—no macOS or Linux version. |
| Compatible with virtually any SIP provider. | Basic UI, lacks modern features of commercial apps. |
| Supports encryption (TLS/SRTP), multi-account setup. | Requires external SIP account—not an all-in-one solution. |
Customer Service
As an open-source project, MicroSIP does not offer commercial support. Users rely on its online documentation and community forums. There’s no official phone, chat, or 24/7 support.
G2 Rating
4.2/5 (Based on 21 reviews)
What Users Are Saying
“The response for the incoming call in MicroSIP is very quick; I would say it is less than a second. However, it only supports voice calls and doesn’t support SMS features.”
Pricing
The MicroSIP VoIP softphone service is free and open-source.
#16 Freshdesk Contact Center
Freshdesk Contact Center (formerly Freshcaller) is a cloud-based softphone app designed for support and sales teams. It combines VoIP calling with CRM and helpdesk tools to streamline workflows and manage customer interactions more easily.
Best for
SMBs that prioritize omnichannel customer support—combining voice calls, chat, email, SMS, and social media messaging
Key Features
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Real-time monitoring, live dashboards, call recording
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AI-powered automation (voice bots, smart routing, etc.)
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Omnichannel inbox with chat, email, social, and ticketing (with upgraded plans)
Integrations
Integrates with Freshworks apps (Freshdesk, Freshsales), plus third-party CRMs and help desks.
| Pros | Cons |
|---|---|
| Combines voice + email + chat + social in one dashboard | International coverage is limited compared to other VoIP providers |
| Competitive pricing and flexible plans | Pay-per-minute call pricing can add up with high usage |
| User-friendly interface and ease of use | Entry plan lacks advanced tools; upsells needed for AI/omnichannel |
Customer Service
Freshdesk provides 24/7 in-product chat support for urgent inquiries. Additionally, our their agents are available for real-time chat assistance 24/5.
G2 Rating
4.1/5 (based on 131 reviews)
What Users Are Saying
“It is simple and easy to use. You can use it on any PC or mobile device. It is cheaper than other providers and there is virtually no downtime. That said, I wish there were integrations with AI tools.”
Pricing
Freshdesk Contact Center offers four pricing plans:
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Free: $0/user/month
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Growth: $15/user/month
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Pro: $39/user/month
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Enterprise: $69/user/month
6 Must-Have Features to Look for in Softphone Software for Windows
Feeling overwhelmed by all the tools and features out there? Here’s what really matters:
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Crystal-Clear Call Quality
Whether you’re handling client calls or internal check-ins, sound matters. Prioritize softphones with HD voice and reliable call handling—features like mute, hold, and warm transfer help your conversations flow without friction.
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Built-In Call Recording and Voicemail Tools
Need to review a client call? Want voicemails to land in your inbox with transcriptions? Look for software that makes it easy to capture and revisit conversations for training, quality control, or compliance.
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Seamless CRM Integration
The best softphones don’t just make calls—they connect the dots. Integration with tools like HubSpot, Salesforce, or Zoho CRM lets you log calls, trigger workflows, and see caller context in real time.
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Smart Call Routing and Presence
Instantly see who’s available and route calls accordingly. Presence indicators and status controls (like Do Not Disturb or On a Call) keep your team aligned and reduce missed connections.
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Enterprise-Grade Security
VoIP calls travel over the internet, so encryption isn’t optional. Look for end-to-end protection—TLS/SRTP protocols—to safeguard your data and maintain client trust.
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Fast Setup, Clean Interface
Time is money. Choose a platform that’s easy to deploy, easy to learn, and doesn’t require IT support to get started. A straightforward UI can mean faster onboarding and fewer support tickets down the road.
Run calls, routing, and reports—all from your PC.
Pros and Cons of Using A Softphone Software for Windows
Here’s a quick look at the main pros and cons of using softphone software for Windows. These tools offer flexibility and savings—but like any tech, they come with trade-offs:
| Pros | Cons |
|---|---|
| Cuts phone costs by 60%—no desk phones needed. | Needs stable internet or calls may drop. |
| Make calls from anywhere, anytime. | Call quality can suffer on weak Wi-Fi. |
| Easy to install and add new users. | You’ll need a good headset or mic. |
| Comes with advanced tools like call recording and CRM sync. | Without strong security, calls can be at risk. |
How to Choose the Right Softphone Software for Windows
Picking a softphone isn’t just about grabbing the “most popular” name—it’s about making sure the software matches how your team works. Here are the most important things to check before committing:
#1 Understand Your Team’s Needs and Communication Habits
Start by asking yourself: How many people will use the softphone? How many calls do you expect per day or week? Do you need only basic calls, or advanced features like voicemail, call forwarding, and caller‑ID? And if your team works from home, from different devices, or on the go—prioritize a softphone that supports multiple platforms (Windows, mobile, etc.).
#2 Check Compatibility and Integrations
Your softphone must “play nice” with your existing systems. That means it should support the right VoIP protocol (SIP, IAX, etc.), work on your version of Windows, and ideally—integrate with other business tools like your CRM, helpdesk, or email platform. Native integrations or open APIs can make a big difference in workflow efficiency.
#3 Test Call Quality and Reliability
Clear, stable calls are non‑negotiable. Before buying, ensure your internet connection is stable enough for HD voice. Also test with good headsets or microphones—hardware matters. If you choose a commercial provider, check if they guarantee uptime or offer service‑level guarantees.
#4 Prioritize security and privacy
Because voice and data travel over the internet, make sure encryption is supported (e.g. TLS, SRTP). If you handle sensitive information — customer data, confidential conversations — compliant security and privacy standards are essential.
#5 Compare Cost vs Support and Plan Flexibility
Look beyond “price/user/month.” Does the plan include the features you need, or will you pay extra for advanced tools? Also, check what kind of customer support is provided — is help available 24/7? Are there training resources or documentation? A cheap plan might cost you in time and headaches if support is weak.
#6 Try before you commit
Whenever possible, use a free trial or demo to test the softphone in real conditions. Make some calls at different times of the day, try transferring or recording calls, test on multiple devices. This real‑world test often reveals issues that don’t show up on paper.
Still Calling the Old-Fashioned Way? Your Customers Aren’t
In business, speed is the difference between earning a customer and losing them. Nearly half of consumers say slow communication is enough to make them switch. And when your team is tied to outdated tools or rigid desk phones, “slow” becomes the default.
The good news? You don’t need a hardware overhaul or a bigger team to turn things around. Softphone apps for Windows give you the freedom to answer from anywhere, move faster, and keep conversations flowing—even on your busiest days.
CloudTalk makes this shift feel effortless. With a clean Windows interface, smart routing, and AI-powered tools that cut the busywork, you stay responsive without working harder.
Still relying on old habits—or old hardware? It’s time to rethink your setup.
Your customers won’t wait… but with the right softphone, they won’t have to.
Cut the cords. Call smarter from your PC today.
