Trusted by over 50,000 businesses, OpenPhone is known for its competitive pricing and easy-to-use interface. But does it offer everything you need at that price?
If you’re looking for well-known, affordable VoIP solutions, chances are you’ve come across OpenPhone’s call center software.
In this article, you’ll discover if an OpenPhone subscription is worth the investment.
Key Takeaways:
- OpenPhone offers three plans: Starter ($15 per user/month), Business ($23 per user/month), and Enterprise (quote-based). Pricing is competitive and designed for small to medium-sized businesses needing basic or advanced communication solutions, depending on the plan.
- Some advantages include the easy-to-use interface, quick setup, integration with AI features like call summaries and transcriptions, free number porting, and unlimited messaging within the U.S. and Canada.
- Some of OpenPhone’s drawbacks include limitations in support (no 24/7 availability), lack of advanced features like caller ID and call transfer, and occasional audio quality issues, including echoes and dropped calls.
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Overview of OpenPhone Plans & Pricing
OpenPhone’s monthly fees are affordable and built for small to medium-sized businesses needing a modern communication solution. Find below what OpenPhone really offers in each plan.
Feature/Aspect
Starter
Business
Enterprise
Unlimited Calling (US & Canada)
Unlimited SMS (US & Canada)
Advanced Call Forwarding
Live Chat Support
Call Hold
Best For
Small teams looking for a basic business phone system for the U.S. and Canada.
Growing teams looking for higher call volume and more advanced features.
Larger businesses or organizations with complex communication needs.
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off your first month!
Starter Plan
OpenPhone’s Starter plan is ideal for small businesses and remote teams needing a basic, affordable communication solution. It offers unlimited calls and texts within the U.S. and Canada, perfect for companies with limited call volumes and simpler communication needs without advanced features.
KEY FEATURES:
- Unlimited calling and messaging to US and Canadian numbers.
- Voicemail transcripts.
- Number porting.
- One local or toll-free number.
NOTE: It doesn’t include call summaries and transcripts, call transfers, call holds, or analytics and reporting.
Business Plan
OpenPhone’s Business plan pricing stands out for being competitive and offering advanced features, AI capabilities, collaborative tools, and integration options. It’s ideal for businesses that have outgrown basic communication needs and require more robust tools to manage customer interactions and team collaboration.
KEY FEATURES:
- Call transfers.
- Hubspot and Salesforce Integrations.
- Analytics and reporting.
- Automatic call recording.
NOTE: It doesn’t include features such as Call Logs, Call Monitoring, or 24/7 live human support, available from other VoIP providers at similar prices.
Enterprise Plan
OpenPhone’s Enterprise plan is a customizable solution for larger businesses or those with unique requirements that the standard Business plan can’t fully meet. It offers the flexibility and support for complex business operations and communication needs.
KEY FEATURES:
- Custom contract and pricing.
- Dedicated account manager.
- Priority support.
- Audit log.
NOTE: Despite being OpenPhone’s most comprehensive and customized option, it lacks features for fast-paced businesses aiming to reach more clients quickly. For example, it doesn’t include outbound tools like a Smart or Power Dialer or integrate with WhatsApp.
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OpenPhone Add-Ons
While the starting price for OpenPhone is very affordable, keep in mind that you’ll need to pay extra for these add-ons:
- Additional phone numbers: $5 per number/month.
- International calling and messaging: billed per minute or per message, with rates based on destination. Charged using credits.
- Automated messages via Zapier: $0,01/outgoing text message.
- Automated messages via API: $0,01/segment.
- Messaging fee: $1.50 – $3/month.
While I enjoy OpenPhone’s flexibility, a drawback is the additional cost to validate as a legitimate business for text messaging. Understandably necessary, yet challenging for young companies catering to text-savvy clientele.
OpenPhone’s review from G2.
CloudTalk vs. OpenPhone: Cost Comparison for Your Business
When choosing a VoIP provider, finding one that fits your budget is just the beginning. Finding one that fits your business needs with the right features and flexibility for effective communication and growth is essential.
Let’s compare CloudTalk and OpenPhone to help you make a smart decision.
Short Overview of CloudTalk’s Plans and Pricing
CloudTalk offers 4 pricing plans, ranging from $34 to $69 per user/month, designed for growing and global teams that need advanced features at an affordable price. Here’s a breakdown of CloudTalk’s packages:
#1 Starter: It’s a great fit for companies just beginning their operations, small teams with basic communication needs, and businesses working with limited budgets seeking affordable solutions.
Key Features: Unlimited inbound and intracompany calls, Call Queueing, Call Flow Designer, Click-to-Call.
Price: $34 per user/month.
#2 Essential Plan: This plan is ideal for small to medium-sized businesses that need more advanced communication features than those offered in the Starter plan, providing enhanced capabilities without the complexity of larger systems.
Key Features: Callback, SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Integrations + Open API.
Price: $39 per user/month.
#3 Expert: It’s especially suited for companies with complex call routing needs, businesses handling high call volumes, and organizations that require advanced analytics and reporting.
Key Features: Power Dialer, Smart Dialer, WhatsApp Inbound & Outbound Messages, Call Monitoring, VIP Queues.
#4 Custom Plan (price varies): The Custom plan is tailored for large enterprises’ contact centers and companies needing tailored reporting, integrations, and premium support.
Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, and Developer Support.
Price: Varies based on features, number of users, etc.
CloudTalk vs. OpenPhone: Side-by-Side Analysis
Feature/Aspect
CloudTalk
OpenPhone
Overall, CloudTalk has been a strategic win for our business. Data-driven insights, user-friendly interface, and cost efficiency – it’s the trifecta for any call center looking to improve performance.
Sienna B., Call Center Manager at an MSB.
CloudTalk Vs. OpenPhone: Key Insights
We can draw several insights from our comparison of CloudTalk’s and OpenPhone’s VoIP pricing and plans, including:
- International Calling: CloudTalk is the best choice for global businesses and those based outside the US and Canada, with over 160+ numbers, unlimited inbound calls, and unlimited outbound calls starting with the Expert Plan.
- Integrations: If you rely on multiple tools or CRMs, CloudTalk is ideal with 35+ integrations, including Pipedrive and Zendesk, compared to OpenPhone’s six.
- Advanced Analytics: OpenPhone has basic analytics, while CloudTalk offers a more detailed dashboard with real-time charts and AI features like Sentiment Analysis and Talk/Listen Ratio.
- Artificial Intelligence: CloudTalk provides advanced AI features. For example, with Trending Topics and Transcript Search lets you find specific conversations instantly by keyword. With Smart Notes you’ll never have to take notes manually during calls again.
- 24/7 Live Support: For peace of mind with round-the-clock assistance, CloudTalk is the best choice, offering 24/7 support from the Essential Plan. In contrast, OpenPhone provides chatbot support.
“It’s a very simple system to use and set up. From the initial inquiry, we were well informed of the process. The support we received all along the way made the system easy to set up and get up and running, all while being at an affordable cost within our budgets.”
Andrew S., from an SMB.
OpenPhone Pros & Cons
According to user reviews, these are the most notable pros and cons of OpenPhone beyond its affordable pricing:
PROS:
- Easy setup and user-friendly interface: Users appreciate the straightforward setup process, allowing them to start using the service quickly without extensive training. The simple interface makes daily tasks smooth and hassle-free.
- Integration with AI Features: Users have highlighted the integration of AI tools that assist with call summaries, transcriptions, and reply suggestions. These features help streamline communication and improve efficiency.
- Free number porting: Users can port their existing phone numbers to OpenPhone at no cost, which helps maintain continuity in customer communications when switching providers.
- Unlimited texting: As we’ve mentioned, OpenPhone offers unlimited SMS and MMS messaging within the US and Canada on all plans, which users highly value.
CONS:
- Customer support: Some users mention that they would prefer 24/7 phone support to resolve critical tech and billing issues more quickly.
- Missing features: Users have expressed dissatisfaction with the lack of advanced features such as caller ID, spam call identification, and the inability to transfer outgoing calls between team members.
- Technical issues and bugs: Some users have experienced bugs, such as disappearing text threads and mixed contact names.
- Call quality issues: Users have sometimes experienced lower audio quality, with issues like echoes and dropped calls.
CloudTalk: Advanced Global Solutions at a Fair Price
In summary, OpenPhone is an affordable solution if you need basic features, have a tight budget, and operate mainly within the U.S. and Canada.
However, if that’s not your case, OpenPhone may not be the best option. CloudTalk is the ideal solution for global teams seeking advanced features at an affordable price.
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