	Cloudtalk	CallTools
Pricing	3 types of membership according to your needs. Plans start at $25 per user/ month, billed annually. Offers tailor-made options.	Price is available upon request.
Free trial	14-days of free trial with full onboarding. No credit card is required.	Does not offer a free trial
Platform	CloudTalk provides all platforms you may wish for. Desktop and mobile app, as well as a dashboard for your web browser.	Available only as a web application.
Integrations	Seamlessly integrate with 40+ most-used CRM and helpdesk systems like Salesforce, Hubspot, Pipedrive, Shopify, and Zoho CRM.	Integrates with Zoho Marketplace.
After call work	ACW feature allows your agents to complete all follow-up tasks after a call has ended. You can easily attach notes, tags, evaluations, or other information to each call.	Does not have after-call work features. Only offers an end call survey, which gathers customer feedback.
Voicemail drop	Lets your reps record and save their own voicemail messages. Once the rep reaches voicemail during an outbound call, he/she can select a message from the list of predefined recordings.	You can click-to-drop VM audio recordings.
Reporting	CloudTalk offers deep call center analytics for data-driven decisions. For example, call monitoring, agent reporting, emotional analytics, and custom reporting.	Offers reports with basic metrics.
Call notes and tagging	Assign a custom tag to each call. Use call notes for better organization and team performance. All notes can be exported with other contact details.	When Doesn't export contact notes with the contact names.
Call transfer	Transfer the client over to another line or agent within seconds. You can handle each call in a professional manner, without leaving the client on hold for ages.	Offers call transferring only within IVR.
International calling	Choose your local number from 140+ countries.	Does not offer international numbers.
Video/audio conferencing	Schedule conference calls easily in a couple of minutes and invite external contacts.	Does not offer a conferencing feature.

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