	cloudtalk	Intermedia
Pricing	3 types of membership according to your needs. Plans start at $25 per user/month billed annually. You'll get advanced features without any additional price.	The basic membership starts at $19,99 per user/month with very limited voice features and almost no monitoring options.
Free trial	Free trial available with no credit card required.	Free trial available, credit card required.
Numbers porting	Easily port your existing number. Just write us an email and we'll do it for you.	Multiple steps process which requires legal authorization. Might experience trouble porting specific numbers.
SMS/Text messaging	Send your customers personal messages or general notifications. Choose which contact you are going to send a message to. When having more phone numbers connected to the specific agent, you can choose the number from which the message will be sent.	You cannot delete prior messages, so when you want to send a new text to any contact, it is automatically attached to the previous message(s).
Fax	″Fax to Email″ feature allows you to receive fax messages quickly and easily in the form of emails. In the settings, indicate a preferred phone number as the ″fax″ type and link it to an email address of your choice. CloudTalk will do the rest.	Intermedia WebFax is a “virtual” or online fax service that allows users to receive and manage faxes from their computer, via the web.
Notifications	When a call comes through to an available agent using CloudTalk Phone for desktop, a notification will appear on screen in the form of a small popup, prompting the user to react.	Intermedia’s Dynamic Notification feature allows you to send outbound voice, SMS and email notification. Does not offer desktop notification for agents.
Missed calls	CloudTalk can automatically call your customers back. A missed call from a client is registered in the system. It will later dial the customer’s number until she/he is successfully connected with the agent.	Via Call history feature, you can see all the past conversations and missed calls while away.
Call redirecting	With CloudTalk, you can automatically forward your incoming calls to external mobile or landline phone numbers when agents are busy or unavailable during business hours.	Call forwarding allows you to forward your calls to another phone number.
Business hours	Set up your operating hours in just a few minutes. Modify them anytime and set when your PBX is available to receive calls. Available from Essential plan.	Automated attendant answers and routes incoming customer calls according to business hours. Available only in Pro and Enterprise plan.
Call analytics	Call statistics call and agent monitoring, emotional analytics, real-time dashboard, and custom reports according to your needs.	More in-depth analytics (including agent reporting) are available only in the Pro and Enterprise plan.
Ring groups	nbsp;	nbsp;
Queue management	nbsp;	nbsp;
Call notes and tags	nbsp;	nbsp;
Smart dialing options	nbsp;	nbsp;
In person training	nbsp;	nbsp;

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