Aumente o desempenho do seu call center com recursos de nível empresarial com a alternativa ao CallTools
Aumente o desempenho do seu call center com o CloudTalk, a alternativa ao CallTools de ótimo custo-benefício e poderosa.
Análise em tempo real e relatórios avançados para decisões orientadas por dados
Discador preditivo, power dialer e discador inteligente
Tempo de pós-atendimento, campanhas, transferência assistida e outros mais de 100 recursos avançados
Interface fácil de usar no desktop, no dashboard e no aplicativo mobile
Repleto de recursos inteligentes, feitos para fácil utilização
CloudTalk vs. CallTools
Cloudtalk
CallTools
Pricing
3 types of membership according to your needs. Plans start at $25 per user/ month, billed annually. Offers tailor-made options.
Price is available upon request.
Free trial
14-days of free trial with full onboarding. No credit card is required.
Does not offer a free trial
Platform
CloudTalk provides all platforms you may wish for. Desktop and mobile app, as well as a dashboard for your web browser.
Available only as a web application.
Integrations
Seamlessly integrate with 40+ most-used CRM and helpdesk systems like Salesforce, Hubspot, Pipedrive, Shopify, and Zoho CRM.
Integrates with Zoho Marketplace.
After call work
ACW feature allows your agents to complete all follow-up tasks after a call has ended. You can easily attach notes, tags, evaluations, or other information to each call.
Does not have after-call work features. Only offers an end call survey, which gathers customer feedback.
Voicemail drop
Lets your reps record and save their own voicemail messages. Once the rep reaches voicemail during an outbound call, he/she can select a message from the list of predefined recordings.
You can click-to-drop VM audio recordings.
Reporting
CloudTalk offers deep call center analytics for data-driven decisions. For example, call monitoring, agent reporting, emotional analytics, and custom reporting.
Offers reports with basic metrics.
Call notes and tagging
Assign a custom tag to each call. Use call notes for better organization and team performance. All notes can be exported with other contact details.
When Doesn't export contact notes with the contact names.
Call transfer
Transfer the client over to another line or agent within seconds. You can handle each call in a professional manner, without leaving the client on hold for ages.
Offers call transferring only within IVR.
International calling
Choose your local number from 140+ countries.
Does not offer international numbers.
Video/audio conferencing
Schedule conference calls easily in a couple of minutes and invite external contacts.
Does not offer a conferencing feature.
Os dados de comparação são baseados em uma análise do segundo trimestre de 2022.
Procurando o discador certo? O CloudTalk oferece muitos deles
Crie seu próprio fluxo de chamadas com o CloudTalk. Use um recurso de transferência assistida e encaminhe chamadas para outros atendentes. Convide uma terceira pessoa para participar de uma chamada com uma ferramenta de chamada de 3 vias. Precisa de mais? A distribuição automática de chamadas cuida de todas as chamadas receptivas e encaminha seus clientes aos atendentes mais adequados.
Veja o que realmente está acontecendo em seu call center e tome decisões baseadas em dados. Com as ricas opções de relatórios do CloudTalk, você poderá monitorar o desempenho do atendente, analisar estatísticas de chamadas, as emoções do cliente e até mesmo criar relatórios personalizados com métricas de sua escolha. Além disso, fique de olho na situação atual com o Wallboard.
Forneça um serviço superior com call center e mensagens SMS automatizadas. Crie um fluxo de chamadas personalizado. Envie mensagens pessoais ou notificações gerais aos seus clientes. Mensagens de texto automáticas economizam tempo e facilitam o trabalho de seus atendentes.
Simplifique seu fluxo de trabalho. Crie tarefas diretamente no CloudTalk
Permita que seus atendentes criem tarefas, tickets ou chats em sua solução de CRM, help desk ou e-commerce. Isso tudo diretamente no CloudTalk. Ele permite que seus atendentes monitorem e atualizem tickets sem precisar sair da interface do CloudTalk. Seus processos de chamadas serão ainda mais produtivos, pois seus atendentes não precisam alternar entre vários sistemas e podem se concentrar totalmente em quem ligou. A sincronização automática bidirecional garante que seus dados estejam sempre atualizados.
Números de telefone locais para seu call center virtual
Amplie seu negócio com um call center virtual. Oferecemos números de telefone internacionais de mais de 160 países, para que você possa trabalhar em qualquer lugar do mundo, mantendo uma presença local.
Crie seu call center virtual em 5 minutos. Não há necessidade de investir em hardware de telefone. Tudo o que você precisa é de uma conexão estável com a internet e headphones.
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
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Sempre ativo
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Preferences
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Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Suporte & Vendas
Inbound
Outbound
Sistema de negócios
Equipes remotas
E-commerce
IT
Serviços Financeiros
Saúde
Viagens & Hospitalidade
Corporativo
Médio & Grande
Pequeno
Hubspot
Zendesk
Pipedrive
Salesloft
