Skill-Based Routing
Assign custom skill to your agents or teams and route customer calls automatically based on their expertise.
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Smart Dialer
Create custom single-click call queues with numbers from any website or CRM, and lower call times by up to 50%.
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International Numbers
Expand your business to new markets and reach customers all around the world with over +160 international numbers.
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Interactive Voice Response
Streamline your callers’ journey with a multi-level IVR menu and lead them where they need to be.
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Power Dialer
Reach 3x more customers by removing repetitive tasks and assigning automated call campaigns to agents.
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Click-to-Call
Automatically convert phone numbers from the web into a clickable format and call them instantly.
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AI Voice Agent
Human-sounding AI agents that make calls for you and work as your 24/7 AI sidekick.
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Call Monitoring
Listen in on calls, coach your agents, or join the conversation directly to give your customers the best experience possible.
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Number Porting
Transfer old business numbers from more than 50 countries easily and maintain your connections and corporate identity.
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AI Call Scoring
Analyze, rate, and improve your conversations with AI Call Scoring on every call.
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Callback
Automatically redial missed or unanswered calls and distribute them evenly and efficiently across available agents.
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Call Recording
Automatically record and access your agents’ calls directly from your browser, and finetune your outbound calls.
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AI Trending Topics
Quickly locate specific terms in your call transcripts, review agent compliance and performance.
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Parallel Dialer
Call up to 10 leads at once and connect agents only to answered calls to maximize reach and boost connect rates.
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Campaigns
Create custom campaigns to help agents structure their calls with notes, call scripts, and questionnaires.
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Call Transfers
Transfer calls to internal or external contacts in a click, with the option to explain the case to your colleague first.
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Call Transcription
Automatically transcribe calls in multiple languages. Get actionable insights on conversations quickly to improve efficiency.
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Call Notes
Create and access notes taken during or after customer calls, and pick up where you left off in future conversations.
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Analytics
Get a 360° view of everything happening within your team and unprecedented control over its performance.
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Call Flow Designer
Design your inbound calling journey to fit the unique needs of your business and customers’ expectations.
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STIR/SHAKEN
Protect your business from fraudulent robocalls with an industry-standard caller ID authentication framework.
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Toll-Free Numbers
Connect with international customers free of charge or at standard local rates regardless of location.
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Talk/Listen Ratio
Track the dynamics of support and sales conversations. Provide agents with data-backed feedback and ensure top CX.
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Sentiment Analysis
Get immediate feedback on your customers’ or leads’ mood by following their sentiment shifts during the call.
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Automatic Summaries & Tags
Automatically generate call summaries and tags based on conversation topics to heavily reduce after-call work.
Learn moreTranscript Search
Quickly find key terms in your call transcripts, check agent compliance, and analyze trends to boost your results.
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Virtual Caller ID
Generate caller IDs with appropriate local area codes or with numbers your customers are already familiar with.
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Business Hours
Decide when you’re available for calls, when they should be redirected to other numbers or when to go into voicemail.
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Contact Tags
Assign customized tags to your contacts, sort them into categories and quickly identify each them by their tag.
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Caller-Based Routing
Route customers automatically based on factors like agent skills and skil levels, custom fields and even CRM or HelpDesk info.
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Missed Calls
Understand the what, the why and the how behind each missed call and what your agents were doing at the time.
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Voicemail
Maintain a personalized customer experience outside of business hours or when your team is busy with other calls.
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AI Smart Notes
Stay on top of conversations with AI taking call notes, so you can focus on achieving results.
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Real-Time Dashboard
Monitor agent or group activity in real time, from phone calls and performance metrics to their general availability.
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Call Queuing
Automatically distribute calls to relevant agents based on customer status, technical skills or business needs.
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Call Tagging
Label phone calls and track types of interactions, goals, outcomes and many other performance related metrics.
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WhatsApp Outbound Messages
Send out individual or bulk WhatsApp messages based on approved templates instantly via our Phone App.
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Topics Extraction
Adjust sales scripts for more effective campaigns by easily extracting topics from phone calls. Reach every goal.
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Agent Reporting
Track your agents’ performance directly in CloudTalk and optimize for the best customer experience possible.
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Group Reporting
Give your managers full visibility over their team’s performance, and the tools to identify what, when and how to improve.
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Preferred Agent
Connect inbound callers to the agents most suited for their specific issues and improve your First Call Resolution.
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Customer Details
Access all customer or prospect data, including recent calls and CRM profiles before, during and after the call.
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Wallboard
Showcase real-time performance and call center metrics to your entire team — live and in a variety of different formats.
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User Management
Upload users, assign permissions, and manage call queues and ringing strategies in bulk without any extra effort.
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Notifications
Get notified on your laptop or mobile phone every time you receive inbound calls, missed calls or messages.
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Ring Groups
Personalize how inbound calls are queued and connected to multiple or all agents and shorten response times.
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3 Way Calling
Listen in on calls or invite experienced colleagues to help with complex issues while putting customers on hold.
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VIP Queues
Assign VIP tags to your higher priority customers so they can skip the queue and reach the right agent instantly.
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Unlimited Concurrent Calls
Engage in as many concurrent calls as your workforce will allow without any negative impact on call quality.
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Single Sign-On (SSO)
Decrease your security risks. Speed up, simplify, and secure the sign-in process for your entire team with Single Sign-On (SSO).
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Agent Status
Allow your agents to set their own status so you can get an accurate snapshot of your entire team’s availability.
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Workflow Automation
Save your team’s time and maximize efficiency by removing repetitive tasks with custom automated workflows.
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Spam Protection
Block known spam numbers manually, automatically or in bulk for both inbound and outbound calls, and streamline calling.
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Extensions
Import or create custom extensions for your agents and make searching and transferring customers efficient and easy.
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Voicemail Drop
Save your sales agents’ time by allowing them to leave prospects pre-recorded voicemail messages easily.
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Auto-Answer
Route inbound calls to the first available agent automatically and intuitively and drastically bring down waiting times.
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WhatsApp Inbound Messages
Instantly send and receive customer WhatsApp messages directly in CloudTalk’s Phone App.
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Text Messages (SMS)
Save time and make text messages a crucial part of your toolkit by including them in your customer journey.
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Automatic Outbound Number
Automatically display a number that matches the country of the recipient for every international outbound call.
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Personalized Messages
Customize different steps in your customer journey and use pre-recorded audio messages to connect with customers.
Learn moreWhat real users are saying
The inside scoop from actual CloudTalk customers.
From 20-Minute Waits to 3-Minute Service
“With CloudTalk, we dropped our missed calls from 80% to 16% and cut wait times by over 85%, while scaling from 2 to 20+ agents.”
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40% Lift in Call Connections
“With CloudTalk, our pre-sales team stopped wasting time on dropped calls and started having more of the right ones.”
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20% More Efficient Call Handling
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
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40% Fewer Missed Calls
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
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From 3 Phone Systems to One Source of Truth
“Before CloudTalk, our data was scattered. Now, everything lives in HubSpot — connected, visible, and fully unified.”
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66% More Capacity Without Hiring
“CloudTalk made it easy to scale support fast: we cut handle time by 33% and now handle 66% more calls per agent.”
Read case studyReady to get started?
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
