Do you know how your agents treat your customers? One of the essential steps to success is behavior towards customers.
With Sentiment analysis feature you can monitor your agent's calls and let supervisors intervene when necessary. CloudTalk alert your supervisor about the conversation that require his/her attention.
Sentiment analysis gives you relevant data for effective coaching.
Sentiment analysis is in progress and will be live in 2nd quarter of 2020. However, if you are interested in this feature now, feel free to contact us.