Conference Call Software
Improve teamwork with conference calls. You can schedule conference calls easily in a couple of minutes and invite external contacts, e.g. your clients, suppliers, etc.
CloudTalk allows you to organize a conference call between various participants:
- managers and agents
- agents and clients
- managers and clients
- managers, agents and clients
In a few minutes, you can easily create a conference room of the name of your choice in CloudTalk’s interface under the Conferences tab. In each conference room, you can choose to record the call and listen to it later if necessary.
Inviting conference call attendees is entirely up to you. You can invite any team member with an existing CloudTalk user account but you can also add external guests included in your contact lists.
Security is important for us, so each room is protected with a PIN code which must be entered by each caller before joining the call.
You can create as many conference rooms as you need and use them as frequently as you want.
Creating conference calls with your clients requires minimal time and effort and can help you work towards creating an optimal customer experience.
These features might be interesting for you:
- Callback - No more unanswered or missed calls. CloudTalk enables you to automatically call your customers back.
- Interactive Voice Response (IVR) - This useful feature gives you the ability to create multi-level IVR menu to guide the caller through different options and make sure they are always directed to the right department, agent or agent group.
- Call flow designer - If you need to create more complex calling scenarios based on your business needs, use for this easy-to-use feature call flow designer.
- Business hours - Let your customers know, when your business hours are and decide when you are available for receiving calls.