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Call Quality: Better sound quality and connectivity

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Features: Advanced capabilities to serve any use case.

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Country Coverage: 160+ options to expand internationally.

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Mitel

Pricing

Starts at $25 per user/month

Prices upon request

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14-days, no credit card required.

Integrations

40+

International Numbers

160

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Reporting

Advanced analytics with custom reports. No extra costs.

Fixed number of reports with extra fees.

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Smart Dialer, Power Dialer and Predictive Dialer.

Predictive and Progressive Dialer.

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Implement IVR, voicemail, call back and many more.

IVR and music on hold.

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4,000Plus de 2500 centres d’appels et systèmes téléphoniques propulsés par CloudTalk et comptant

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5

260 reviews

4.3/5

840 reviews

4.4/5

310 reviews

4.5/5

260 reviews

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can
be easily integrated into your existing CRMs, ecommerce or helpdesk tools,
like Salesforce, Freshdesk, Help Scout, and dozens more.

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User-friendly interface with a pinch of a modern look

CloudTalk a été conçu pour répondre aux besoins de votre entreprise Nous avons créé un tableau de bord intuitif qui vous montrera tout ce dont vous avez besoin, avec des données en temps réel et toutes vos fonctions préférées à portée de main. L’interface réactive de CloudTalk vous permet d’utiliser notre logiciel sur l’appareil de votre choix. Toutes les fonctionnalités, y compris l’administration du compte, sont 100 % compatibles avec votre ordinateur portable, votre tablette ou votre smartphone.

Make important decisions based on data that matter to you

Vous souhaitez créer un rapport qui vous tient à cœur sans avoir à installer d’outils tiers ? CloudTalk vous permet de créer des rapports personnalisés axés sur les rapports d’agents, la surveillance des appels, les statistiques d’appels et même l’analyse émotionnelle. Vous pouvez obtenir tout cela et bien plus encore si vous choisissez de faire équipe avec nous.

illustration softphone

Handling a high volume of phone calls? 

Do so with grace! CloudTalk’s softphone allows you to make and receive calls seamlessly,  on any device with an internet connection. Explore all the features that a desktop phone lacks. Enjoy the flexibility of CloudTalk’s remote-ready solution and always deliver the best customer service possible.

Watch how CloudTalk works

We will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features

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Switch from MiCloud (Mitel)

Looking for a MiCloud (Mitel) Alternative? Look no further!

You’ve seen the reasons why you should consider CloudTalk as your MiCloud (Mitel) alternative. 

After all, MiCloud (Mitel) does have a number of limitations to worry about. The solution lacks essential features for outbound sales teams, for example, auto-dialers, such as a power dialer or a predictive dialer. They also don’t offer a free trial, although a 90-day money-back guarantee is available.

But of course, there are plenty of fish in the sea, so to help you make a good and informed decision, we’ve collected the top X competitors on the market. In this article, we’ll discuss their strengths, weaknesses, and prices.

9 Best MiCloud (Mitel) Competitors

So, without further ado, let’s take a look at the competition:

  1. CloudTalk
  2. 8×8
  3. Ringcentral
  4. Nextiva
  5. Vonage
  6. Skype
  7. Dialpad
  8. Avaya
  9. Cisco

#1 CloudTalk

Here’s why you should give CloudTalk a try:

  1. High-quality calls with guaranteed latency and minimal jitter
  2. Smooth workflow with our Intelligent call-routing tools
  3. Callback feature that redials the number until connected with the agent
  4. Redirecting calls during busy hours or when outside the office
  5. The call masking feature keeps your personal number private
  6. Plans start at $25/month with a free trial and demo.

#2 8×8 vs. MiCloud (Mitel)

8×8 is an evergreen telephony solution with a strong focus on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations.

What makes 8×8 unique?

There are 2 main advantages we want to highlight. 

Analytics. The provider went far with their focus on tracking large-scale business processes. 

The 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.

Comprehensive integrations with software like:

  • Salesforce,
  • Slack,
  • Microsoft Teams,
  • and many more.

Furthermore, 8×8 users get unlimited calling into 40+ countries. 8×8 telephony software comes with:

  • smart dialer,
  • click to call,
  • and call recording.

What is 8×8 missing?

Office is required: You need an office in the location where you want to call in order to get a number from there. 

Geographical restrictions for SMS: You can only use an SMS feature within the US and 8×8 does not cover costs for mobile numbers in Brazil.  

Integrations: 8×8 doesn’t partner with telco companies, which means that users can’t get native integration with certain solutions. For example, Whatsapp. Non-native integrations must be set up by the tech team.

Features: 8×8 is missing some features like call tagging for more efficient calling processes, call masking for protecting your personal information or API for connecting CloudTalk with any tool you love. Automation tools like IVR, skill-based routing or automated callback come only with high-tier plans. You have to pay extra in order to get call recording.

A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.  

How is 8×8 priced?

The cheapest, Express 8×8 plan starts at $15 for both monthly and annual subscription. Though, it only comes with basic features.

Higher tier plans will cost you from $24 to $44 per month, billed annually, and $28 to $57 billed monthly. These include more advanced features, such as multi-level auto attendant, and data history.

Pricing for Contact Center Solution

8×8 Conclusion

8×8 shines in analytics and integrations but stays behind in the amount of productivity features. There’s also a lack of flexibility to consider, and a few feature accessibility restrictions that may be dealbreakers for international companies. 

Price is affordable when you only need a basic Express pack, but for more advanced tools, you’ll have to reach deeper into your wallet.

#3 RingCentral vs. MiCloud (Mitel)

When you think about VoIP telephony solutions, Ringcentral is probably among the first ones that comes to your mind. No wonder, the company has been on the market for over 20 years and it has built quite a reputation for itself. 

RingCentral has a great variety of features, and offers HD quality voice and video. The provider is a good fit for enterprises, since it offers omnichannel experience, lead qualification tools, as well as management, collaboration and performance features – all in a single software.

Let’s take a closer look at what makes RingCentral unique, what it’s missing, and more.

What makes RingCentral unique?

The platform has excellent video conferencing capabilities. Users get tools like whiteboard, screen sharing, breakout rooms, and a seamless scheduling process. 

RingCentral also extensively supports team cooperation. The software offers a native task management system, and integrates with collaboration software, such as Monday.com. 

RingCentral offers real-time metrics, so users can monitor the quality of service and enhance team productivity. Voicemail transcriptions allow users to find all information you need without having to always re-listen it. 

There are unlimited inbound/outbound calls, business SMS, internal chat option, and international numbers from over 100+ countries.

What is RingCentral missing?

Despite all the positives, RingCentral does lack quite many essential tools that modern businesses require.

Features like:

  • native sentiment analytics,
  • Speech-to-Text transcription,
  • smart dialers
  • or Skill-based routing

are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.

A Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost. 

Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. 

RingCentral UI is also not always the friendliest.

How is RingCentral priced?

RingCentral’s pricing list starts with:

  1. an Essential plan for $19,99 user/month billed annually, but it is limited to a maximum of 20 users.
  2. Second cheapest, Standard plan will cost you $27,99 user/month,
  3. and the list goes all the way up to an Ultimate plan for $49,99 user/month.

Keep in mind that in order to get all communication channels – phone calls, messaging and video conferencing – you’ll have to purchase the second most expensive, Premium plan ($34.99).

RingCentral Conclusion

RingCentral is an established name on the VoIP market and a reliable solution. It has great video conferencing and performance tracking capabilities, yet several essential features are limited.

#4 Nextiva vs. MiCloud (Mitel)

Nextiva is a big player in the VoIP market, with more than 15,000 customers using their services. Nextiva benefits from a large exposure across enterprise companies.

The cloud-based telephony platform gives businesses a great way to improve both your external and internal business communication. Users get an omnichannel experience that supports the current global trend of remote work

What makes Nextiva unique?

First of all, Nextiva is user-friendly. Users can start calling within minutes, because the set-up is simple and intuitive. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.

Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and many more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.

Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach. 

Furthermore, the 24/7 support is always there to assist you. 

What is Nextiva missing?

Although a well-known VoIP solution, there are some issues you should know about before deciding for this provider. 

  • Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users would be able to further connect their VoIP telephony system with thousands of non-native systems. 
  • Prices: Nextiva’s prices may be considered high, mainly for small businesses.

How is Nextiva priced?

Nextiva’s plans are clearly stating what customers get for the price they pay.

  1. The cheapest plan will cost you $18.95 per month, per user. Yet, this pack lacks some important features, such as SMS, MMS, and call recordings. 
  2. Users can only record their calls with a third-level Enterprise plan for $32.95 user/month.

See detailed pricing here:

  • 1-4 users/monthly
    • Essential: $30.95  (anually minus 22%) 
    • Professional:$35.95  (anually minus 22%)
    • Enterprise:$45.95  (anually minus 22%)
  • 5-19 users
    • Essential:$29.95 (anually minus 26%)
    • Professional:$33.95 (anually minus 23%)
    • Enterprise:$43.95 (anually minus 18%)
  • 20-99 users
    • Essential:$25.95 (anually minus 27%)
    • Professional:$30.95 (anually minus 25%)
    • Enterprise:$40.95 (anually minus 19%)
  • 100 users
    • Essential:$24.95 (anually minus 28%)
    • Professional:$29.95 (anually minus 26%)
    • Enterprise:$39.95 (anually minus 20%)

Nextiva Conclusion

Nextiva is definitely one of the VoIP market leaders. It’s intuitive, it offers many features and serves across various industries.

Yet, the software is missing several essential integrations.

#5 Vonage vs. MiCloud (Mitel)

Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable reputation as a market leader

What makes Vonage unique?

With Vonage, you know what you’re getting when you sign up. As arguably the most well-established player in the VoIP space, Vonage offers its customers stability and reliability in business communication.

A lot of great features come standard with Vonage, including phone calls, messages, an auto-attendant, CRM integrations, voice and video conferencing, and call forwarding services. 

What is Vonage missing?

Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers. 

Vonage pricing also includes many hidden fees that make the service far more expensive than expected.

This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.

How is Vonage priced?

All of Vonage’s plans require prospective customers to contact a Vonage representative in order to receive a pricing quote. 

Vonage Conclusion 

Vonage has achieved legacy status in the virtual phone software industry, and their platform is reliable, easy to use, and effective. However, the company’s basic plans come with limited features, and adding more features to your plan often incurs significant additional costs. 

 However, unless you’re willing to invest a significant amount of resources into your virtual phone software setup, we’d recommend looking elsewhere. 

#6 Skype vs. MiCloud (Mitel)

Skype is one of the oldest VoIP competitors on the market. Despite that fact, it still has plenty to offer. Over the years, the platform has released a number of upgrades that make it a viable alternative.

What makes Skype unique?

One of Skype’s biggest strengths is its wide availability and ease of use across Windows, Mac, Android, iOS, and more.

It offers very secure calls for up to 50 participants with a meeting recording feature. 

In terms of VoIP, Skype can provide you with:

  • local phone numbers,
  • call forwarding,
  • and voicemail.

What is Skype missing?

Unfortunately, ever since Skype was acquired by Microsoft, many of its features got cut. As a consequence, the platform lacks many VoIP capabilities customers expect, including a help desk, webinars, activity tracking, notifications, integrations, or an API

Customer support options are also quite limited, as there’s no phone support, 24/7 support, FAQs / Forum, or Training.

How is Skype priced?

Skype offers very affordable pricing, giving customers access to both monthly and pay-as-you-go plans. You can get started with skype for as little as $3.59 per month or $0.18 per minute.

Skype Conclusion

Skype is a great, affordable online conferencing solution. Unfortunately, that’s not enough to make it a great VoIP solution, too. The amount of missing features is too much of a glaring issue to ignore, and so, if you’re looking to power-up your call center, we urge you to look elsewhere.

#7 Dialpad vs. MiCloud (Mitel)

If you’re not new to the VoIP telephony market, you surely heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base makes it a great deal for customer support teams. 

Dialpad’s scalability fits both small and large businesses.

What makes Dialpad unique?

Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%

You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and many more. 

With Dialpad, you can call for free to the US and Canada from anywhere in the world. Inbound and outbound calling within your country is also free of charge.

The provider has a modern, well-organized UI, and offers a mobile application, and training videos.

What is Dialpad missing?

While offering a Power dialer, it lacks a Smart dialer and a Predictive dialer. The power dialer just works in Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial manually. 

The Preferred agent feature only works through API. 

Dialpad also lacks a visual flow editor for Call flow designer. Sending SMS outside of the US and Canada isn’t possible, although this feature is soon coming to the UK.

The provider offers a limited integration stack, and Voicemail drop just comes with Dialpad Sell.

How is Dialpad priced?

Paid plans start at just $15 per user per month for the Standard Plan, and you can mix and match different packages. 

The Pro plan is $35 per user per month. 

Pricing for the Enterprise plan is determined on a case-by-case basis. 

Dialpad Conclusion

While having some great calling, performance tracking, and productivity tools, Dialpad only offers one auto dialer. It also has its gaps in sending SMS, which you can only do in the US and Canada. The integration portfolio is not too rich.

Dialpad even offers a free unlimited video calling pack for personal use.

#8 Avaya vs. MiCloud (Mitel)

Avaya is a cloud contact center built for remote teams. It has the potential to boost workplace efficiency by allowing agents and managers alike to easily engage in video conferencing and instant messaging. On top of that, it integrates with some of the most popular software tools on the market.

What makes Avaya unique?

Avaya also offers its customers advanced omnichannel capabilities, which allows them to provide quality interactions across voice and digital channels from a single desktop window.

Avaya has a wealth of helpful features for growing businesses. Access to local and toll-free numbers, automatic call recordings and speech-to-text functionality are just a few of the things that help Avaya users work more efficiently than teams using less feature-rich software. 

What is Avaya missing?

Many Avaya users have complained about the software’s old-fashioned and difficult-to-navigate UI. The platform is also lacking in the automations department – it doesn’t offer any smart dialers, which can be a real problem for sales teams looking to reach out to prospects in the most efficient way possible


Lastly, while Avaya does offer some international numbers, its offering is limited. Users are currently only able to acquire numbers from 40 countries.

How is Avaya priced?

Avaya’s most basic plan costs 11 euros per user per month.

Their intermediate plan costs 17 euros per user per month, and their more advanced plans cost 23 euros and 34 euros per user per month, respectively. 

Avaya Conclusion

Taken as a whole, Avaya is a great option for those looking to implement a virtual phone system software at their business. It’s feature-rich, providing users with a cornucopia of tools that make their day-to-day workflows much more manageable. If you can get past their old-school UI, you’ll likely be happy with this service.

#9 Cisco vs. MiCloud (Mitel)

Cisco is one of the biggest and most well-established companies on the market. As a consequence, its Webex applications for meetings and VoIP come with big expectations. But is it worth the money? 

What makes Cisco unique?

One of Cisco’s biggest assets is its Unified Communications Managers (CUCM), which allows employees to share information and work in a single, consolidated workspace.

It offers a variety of essential tools and 3rd party integrations, including solutions from Microsoft, Amazon Web Services, Google, Salesforce, and more.

What is Cisco missing?

Unfortunately, if you’re looking for a VoIP solution, you’ll have to get in touch with Cisco’s sales team because this option is only available for custom Enterprise plans.

And even then, it lacks several vital features, including:

  •  an autodialer,
  •  ACD,
  •  IVR,
  •  SIP trunking,
  • call tagging,
  • and more.

How is Cisco priced?

Cisco offers 3 plans for its Webex solution:

  1. Basic is free but lacks most of the VoIP features you’d expect.
  2. Business starts at $25 per user per month or $270 annually.
  3. Finally, for the Enterprise pricing, you’ll need to reach out to the sales team directly. 

Cisco Conclusion

Cisco is a household name for a reason – its solution comes packaged with a variety of tools and features that you’ll be able to use to your advantage.

However, as a consequence of its reputation, you’ll need to pay extra. As such, it wouldn’t be a great choice for smaller, or even mid-sized businesses.

MiCloud (Mitel) Alternatives: The Final Verdict

We hope that you’re now a step closer to choosing the right provider.

Regardless of your company’s size or focus, CloudTalk is here for you. With 70+ features and integrations covering almost every niche, our affordable solution can help SMBs and enterprises alike. Give it a try free for 14 days and see for yourself

And for more content like this, check out our site.

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Comment fonctionnent les essais gratuits ?

Envoyez-nous simplement vos coordonnées et nous vous proposerons un essai gratuit et sans engagement de CloudTalk. Vous pouvez commencer à composer immédiatement et profiter de notre gamme complète de fonctionnalités et d’intégrations pendant deux semaines pleines de plaisir.

Quels sont vos tarifs pour les appels sortants ?

Chaque forfait inclut un numéro standard local ou gratuit. La tarification des appels sortants varie. Veuillez nous contacter pour plus de détails.

Qu’est-ce qu’un utilisateur ?

Les utilisateurs travaillent pour votre entreprise et communiquent avec vos clients existants et potentiels. Vous pouvez ajouter ou supprimer des utilisateurs à tout moment et en quelques clics. Les utilisateurs sont des agents, des superviseurs, des analystes, des administrateurs, etc.

À quelle fréquence puis-je modifier mon plan de facturation ?

Les forfaits facturés annuellement peuvent uniquement être mis à niveau vers un forfait de niveau supérieur (par exemple, de Essential à Expert). Il n’est pas possible de passer à un forfait inférieur en cas de facturation annuelle.

Comment puis-je utiliser CloudTalk à d’autres fins ?

CloudTalk peut être utilisé de différentes manières : pour l’assistance à la clientèle, comme centre de contact ou simplement comme système téléphonique virtuel tout-en-un. Notre solution est également parfaite pour les entreprises qui exploitent simultanément plusieurs plateformes de commerce électronique, car la possibilité de mettre en place des canaux de support client distincts peut faire toute la différence.

Qu’en est-il de la sécurité des données ?

La sécurité de vos données est notre priorité absolue. CloudTalk est certifié ISO 27001:2013 et PCI-DSS. CloudTalk utilise des datacenters tiers répondant aux normes et certifications industrielles (Tier III+ ou IV, ISO 27001, PCI-DSS). Toutes les installations comprennent une protection physique. L’interface est accessible via une connexion SSL cryptée. Vous pouvez en savoir plus sur notre page dédiée à la sécurité.

POUR COMMENCER

Connecter les agents, les clients et les autres logiciels dans le nuage

Découvrez comment CloudTalk peut vous offrir un contrôle inégalé sur l’expérience de vos clients et commencez dès aujourd’hui à répondre à leurs attentes.

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